Thank you 🙏 once again Jo Reilly for the treatment's and advice you give me.I have been seeing you for many years and you have never failed to make me look and feel many years younger than my actual... See more
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I’m now 9 weeks post-VR facelift and had my follow-up appointment with Mr. Christopher West earlier this week. My face has healed beautifully, and the outcome looks incredibly natural and refreshed.... See more
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Fantastic clinic. Beautiful deco, really friendly staff, Alison was amazing as was Mr Bhatt. The whole experience was very relaxing and every step of my procedure was clearly explained. Felt a bit wob... See more
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Had uppers done today at Coppergate Clinic. I'm super happy with the results so far. All staff at this clinic are pleasant and professional, my surgeon Ciarstan McCardle and theatre nurse Kirstie... See more
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Company details
Written by the company
We would like to extend a very warm welcome to Coppergate Clinic, your go-to Clinic for Plastic Surgery and Advanced Aesthetics in the heart of York. Formerly face etc... medispa, we have since rebranded to reflect our updated procedure and services menu. We still retain many of our face and body treatments with our wonderful team of Aesthetic Therapists, whilst expanding the surgical repertoire. As you will see from our surgical treatment menu, we are now offering an extended plastic surgery service encompassing breast, abdomen, body and face procedures under twilight and general anaesthetic. Patients can be assured of the continued expertise and exceptional treatment results on which the clinic has built it's reputation- delivered by the team of industry-leading surgeons, doctors, nurses and aestheticians they have come to trust. We would like to take the opportunity to thank you for your continued loyalty and support and look forward to welcoming you to the your go-to cosmetic surgery in York very soon. Please do not hesitate to contact us to arrange your complimentary consultation and find out more about our comprehensive range of services.
Contact info
Coppergate Clinic | 8 Coppergate, YO1 9NR, York, United Kingdom
- 01904 675222
- info@coppergateclinic.co.uk
- coppergateclinic.co.uk
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Thoroughly recommend this clinic
I had upper and lower blepharoplasty yesterday at the clinic and I can honestly say that I had the best treatment I could have hoped for. All the staff involved in my care were absolutely the best, very welcoming, friendly and utterly professional. The clinic itself is immaculate and gives the sense of calm and tranquility. My surgeon was Chris West, a very personable and easy to talk to guy, and he gave me the assurance i needed that my decision to have the surgery was the right one, assuring me that he would achieve the results I am looking for. Early days, but I can already see that the results look very promising.
20 August 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Customer, Thank you so much for your wonderful and detailed feedback. We are delighted to hear that your experience with us was so positive, and that you felt so well cared for throughout your journey. It’s especially pleasing to know that you found the whole team welcoming, friendly and professional, and that the clinic environment itself added to your sense of calm and reassurance. We’re also thrilled to hear that Mr Chris West provided you with the confidence and assurance you needed, and that you are already seeing such promising early results. We will be sure to share your kind words with him and the whole team involved in your care. We wish you a smooth and comfortable recovery, and we look forward to welcoming you back to the clinic at your follow-up. Kind Regards, Coppergate Clinic.
Mr Baht 5 star facelift……
I had a deep plane facelift and blepharoplasty with Mr Waseem Baht and I have to say he was brilliant a very calming and professional surgeon who made me feel at ease both before, during and after surgery, he has given me a natural refreshed look, I cant recommend him enough not only for his skill but also what a lovely man.
I would also like to say I also saw both Miss Rebecca Rollet and Mr James smith for follow up/stitch removal and both were excellent and reassured me of any concerns I had whilst recovering.
25 July 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Jo. Thank you so much for taking the time to share such a wonderful review. We’re absolutely delighted to hear how happy you are with your results following your deep plane facelift and blepharoplasty with Mr Baht. His calm, professional manner and natural artistry are qualities we know our patients truly value, and it’s lovely to hear how well cared for you felt throughout your journey. We’ll be sure to pass on your kind words to Miss Rollet and Mr Smith too – they’ll be so pleased to know their reassurance and support made a difference during your recovery. It means a great deal that you would recommend us so highly, and we couldn’t be happier that you feel refreshed and confident. Kind Regards, Coppergate Clinic.
professional
Naturally I was a little nervous about my upcoming procedure but the staff could not have been kinder which put me at ease. Apart from that I am absolutely delighted with the results. I cannot not recommend this clinic enough.
25 June 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Ms Black. Thank you so much for taking the time to leave such a lovely review. We completely understand that feeling a little nervous before a procedure is perfectly natural, so it’s wonderful to hear that our team helped put you at ease. We're absolutely delighted that you're so pleased with your results, and your kind words and recommendation mean the world to us. It has been a pleasure to care for you, thank you again from all of us here at Coppergate Clinic! Kind Regards, Coppergate Clinic.
Botox and Dermal Filler Treatment with Jo Reilly at Coppergate Clinic
I've been getting botox and fillers for years at different clinics, so I was a bit hesitant to try somewhere new. But a friend recommended Coppergate Clinic and Jo Reilly, so I thought I'd give it a go for my usual top-up of anti-wrinkle injections and some dermal filler work.
Jo really knows her stuff, you can tell straight away she's experienced and understands exactly what botox and fillers can and can't do. She's very much about keeping things natural and not going overboard, which I get. Her assessment was spot on and she clearly knows facial anatomy inside out.
My only gripe was the constant "you don't need this" and "you don't need that" comments. Look, I appreciate professional advice about dosages and what works best, but at the end of the day, it's my face and I know what bothers me. I've been doing this for years and have a good sense of what I want to achieve. I would have preferred more of a discussion rather than being told what I don't need.
When it came to the actual treatment, this is where Jo really shines. Her injection technique is honestly brilliant, I walked out with absolutely zero bruising, which after years of treatments I know is pretty impressive. She knows exactly where to place the botox for the best muscle relaxation and her filler technique shows she really understands injection depths and how to build volume properly.
The aftercare was also really thorough. Instead of just getting the usual email with basic instructions, Jo took time to go through everything properly, which shows she cares about getting the best results.
Overall I'm happy with how everything turned out, though there's a slight difference between my left and right side that's bugging me. I know you never get perfect symmetry with injectables that's just how faces are but this is noticeable enough that I want it tweaked. It's only a tiny adjustment needed, but it's one of those things that once you see it, you can't unsee it.
Coppergate Clinic is really well set up and the whole team is very professional. If you're new to all this, Jo's approach would probably be perfect; she explains everything and definitely won't let you go overboard.
Jo's got excellent technical skills and really knows what she's doing with injectables. If you want someone who'll give you natural results and has fantastic injection technique, she's a great choice. Just be prepared to be a bit more assertive if you're an experienced client who knows exactly what you want.
The zero bruising alone impressed me enough that I'd go back, especially once this minor asymmetry gets sorted out.
23 July 2025
Unprompted review
Reply from Coppergate Clinic
Dear Roksana. Thank you so much for taking the time to leave such a detailed and thoughtful review. We're delighted to hear that your experience at Coppergate Clinic and with Jo Reilly has been positive, and we sincerely appreciate your kind words about our clinic, team professionalism, and especially Jo’s expertise and technical skill.
We’re thrilled that Jo’s in-depth knowledge of facial anatomy and her commitment to a natural aesthetic approach made such a positive impression, and the fact that you experienced zero bruising is a true testament to her precision and skill. We're also pleased that you valued the thorough aftercare, as patient safety, satisfaction, and long-term outcomes are always at the heart of what we do.
Regarding your comments around treatment recommendations, we genuinely appreciate your perspective. At Coppergate Clinic, we believe in honest, ethical, and medically sound guidance, even when that sometimes means saying "no." We understand that for experienced clients, this can feel a little at odds with personal expectations, but we never want our advice to come across as dismissive. Rather, our goal is always to ensure that any treatment undertaken is both suitable and in the best interest of achieving safe, balanced, and natural-looking results.
We absolutely take on board your feedback about wanting more of a collaborative discussion, and we’ll reflect on how we can strike the right balance between clinical integrity and client expectations, particularly for those with extensive experience in aesthetic treatments like yourself.
We're glad to hear you're overall happy with your results and understand your concerns around the minor asymmetry. We’d be more than happy to welcome you back to discuss any tweaks needed, your satisfaction is incredibly important to us.
Thank you again for your recommendation and for recognising the standard of care we strive to provide. We look forward to seeing you again soon. Kind Regards, Coppergate Clinic.
Fabulous results one week after surgery
I am so very happy after having the blepharoplasty surgery. It was something I had considered for a few years, and I'm so glad I have had it done. My eyelids drooped very low over my eyes, making my eyelids feel very heavy and I could also see the outline of my eyelids. They made me look like I was tired and the heaviness also made me feel as if I was. Now, one week after the surgery and having had my stitches removed, my eyes look and feel like they are open, the weight has gone from my eyelids and I am so happy with the results. Thank you Mr. West and also thank you to Alison who helped me stay calm during the surgery (the worst part of which was the anaesthetic) and for taking the stitches out today.
30 July 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Suzanne. Thank you so much for sharing your heartfelt feedback following your blepharoplasty. We’re absolutely delighted to hear how much happier you feel now the heaviness in your eyelids has lifted, and that your vision and comfort have already improved so noticeably.
Mr West will be thrilled to know that you’re feeling the difference so soon after surgery, and that your eyes look and feel more open, that means the world to us. Alison also sends her warmest regards; she’s so pleased she could help keep you calm during the procedure and make stitch removal as smooth as possible.
Your journey is exactly why we do what we do, bringing confidence, ease, and comfort back into eyelids and lives. Thank you so much for trusting us with your care. Wishing you a continued smooth and beautiful recovery! Kind Regards, Coppergate Clinic.
Friendly and professional care
Every member of staff were friendly and professional. James Smith was easy to talk to and put me at ease about the procedure and I am very pleased with the outcome of my surgery.
18 June 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Zoe. Thank you so much for your kind words. We're absolutely delighted to hear that you felt at ease throughout your journey with us and that you're so pleased with the outcome of your surgery. Mr James Smith will be thrilled to know that his reassuring approach helped make your experience a comfortable one, and we’ll be sure to pass on your lovely feedback to the whole team, they’ll really appreciate it. It was our pleasure to support you, and we’re so pleased you felt welcomed and well cared for every step of the way. Kind Regards, Coppergate Clinic.
Wonderful
Had a VR facelift today … Chris West is a great surgeon firm but very honest which I liked … still in recovery but 5 hours since surgery already happy can’t wait to see end results
30 July 2025
Unprompted review
Reply from Coppergate Clinic
Dear Debbie. Thank you so much for your kind words! We're thrilled to hear you're already feeling delighted just hours after your procedure. Mr West prides himself on his honesty, and it's wonderful to know that came through in your experience. Wishing you a smooth and speedy recovery, we can't wait for you to see the final results either! Please don't hesitate to reach out if you need anything along the way. Kind Regards, Coppergate Clinic.
Made welcome and at ease the moment I…
Made welcome and at ease the moment I stepped into Coppergate. Mr Rhodes was extremely professional, thorough, explaining my options, risks & benefits. This was not rushed, I had lots of questions which he listened and answered any concerns. I don't feel under any pressure, there was no hard sell. I would highly recommend Mr Rhodes and his team and I look forward to returning for my procedure.
24 July 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Helen. Thank you so much for your kind and thoughtful review. We’re delighted to hear that you felt welcome and at ease from the moment you arrived at Coppergate Clinic. Mr Rhodes and the team take great pride in providing thorough, professional consultations where patients feel fully informed and never rushed, so it's truly rewarding to hear that reflected in your experience. We’re especially pleased that you felt listened to and under no pressure during your consultation. Your trust means a great deal to us, and we’re honored by your recommendation. We look forward to welcoming you back for your procedure and supporting you every step of the way. Kind Regards, Coppergate Clinic.
Very friendly and reassuring service.
Very friendly and reassuring service.
Made me feel comfortable and gave me clear information to follow
24 July 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Sofy. Thank you for your lovely feedback. We’re so pleased to hear that you felt comfortable and reassured during your visit to Coppergate Clinic. Providing clear information and a friendly, supportive experience is something we truly value, so it’s wonderful to know that came across. We really appreciate you taking the time to share your experience, and we look forward to welcoming you again in the future. Kind Regards, Coppergate Clinic.
So happy i chose Coppergate Clinic for my procedure
From start to finish my experience has been really good. My surgeon was Rebecca Rollett and i can’t remember the name of the nurse sorry, they put me at ease when i had my procedure which was an upper blepharoplasty. It’s abit too early to see the final results but from just taking the stitches out i can see an immediate difference.
Thank you Coppergate
17 July 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Favel. Thank you so much for your kind words and for sharing your experience with us. We're delighted to hear that you felt at ease and well looked after throughout your journey, it's wonderful to know that Miss Rollett and the team helped make your procedure as comfortable as possible. It’s great to hear you’re already noticing a difference so early on, and we look forward to seeing your final results as the healing continues. Thank you again for trusting Coppergate Clinic with your care, it means a great deal to us. Kind Regards, Coppergate Clinic.
Can’t thank Rebecca and the team enough…
Can’t thank Rebecca and the team enough my results of my upper bleph have literally been life changing. The service has been flawless from start to finish I have so much confidence and was made at ease throughout the whole process - what a team !!! Be proud x
17 July 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Claire. Thank you so much for your incredibly kind words. We're absolutely thrilled to hear that your results have had such a positive impact, that’s exactly what we strive for. Miss Rollett and the team will be so pleased to know they helped you feel confident and supported every step of the way. Your feedback means the world to us, and we're honored to have been part of your journey. Thank you for choosing Coppergate Clinic, and yes, we are proud of our team every day! Kind Regards, Coppergate Clinic.
TOP CLASS CLINIC
I think that coppergate clinic is a beautiful clinic and the staff helped me get through it nice and easy and where good with me on the day of my procedure Nicki O’Neil helped me and ciarstan mcardle who is a great surgeon did the procedure that other people would not do I think coppergate clinic is a top class clinic thank you for what did for me.
10 June 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Graeme. Thank you so much for your kind and heartfelt feedback. We're delighted to hear that you had such a positive experience with us, and that you felt supported and well cared for throughout your time at the clinic. Miss McArdle, Nicki, and the entire team will be so pleased to know they made a difference and helped make your procedure as smooth and reassuring as possible. We're especially proud to offer care where others may not, and it means the world to hear how much that meant to you. Thank you again for your trust and your kind words, it was a privilege to support you. Kind Regards, Coppergate Clinic.
Uppers at Coppergate Clinic
Had uppers done today at Coppergate Clinic. I'm super happy with the results so far. All staff at this clinic are pleasant and professional, my surgeon Ciarstan McCardle and theatre nurse Kirstie were amazing. They put be at ease before taking me to theatre and looked after me post op to ensure I was ok and give me post op care instructions and answered my queries. The admin staff had already sorted further appointments so no need to worry about sorting those afterwards.
I 💯 recommend this clinic and surgeon in York 😀
2 July 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Tracey. We're absolutely delighted to hear how happy you are with your results so far, and it’s wonderful to know that your experience with us, from your initial welcome to your time in theatre and post-op care, was a positive and reassuring one. Miss Ciarstan McArdle, Kirstie, and the entire team will be so pleased to receive your kind words.
We’re also glad the admin team could help make the process smooth and stress-free for you. It means a lot to us that you’d recommend Coppergate Clinic, and we’re here for anything you need throughout your recovery and beyond.
Wishing you a comfortable and speedy healing journey! Kind Regards, Coppergate Clinic.
I’m currently 3 weeks post-upper…
I’m currently 3 weeks post-upper blepharoplasty and couldn’t be happier with the results so far — I’m absolutely delighted with my fresh new eyes!
From start to finish, the care I received from Christopher West and the team at The Coppergate Clinic was outstanding. Their professionalism, warmth, and attention to detail made the whole experience smooth and reassuring.
I would not hesitate to recommend their services to anyone considering plastic surgery. You’ll be in safe, skilled hands. Thank you again to everyone at Coppergate Clinic!
11 June 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Zoe. Thank you so much for your wonderful review. We're absolutely thrilled to hear how delighted you are with your results just three weeks post-surgery, “fresh new eyes” is exactly what we love to hear! It's incredibly rewarding to know that Mr Christopher West and the entire team made you feel supported, cared for, and confident throughout your journey with us.
Your kind words about our professionalism and attention to detail mean the world, and we truly appreciate your recommendation. It’s always an honour to be part of our patients’ transformations. Wishing you continued healing and happiness as you enjoy your fantastic results! Kind Regards, Coppergate Clinic.
Consultation with integrity
I arrived for a blephroplasty consultation and left agreeing I didn't need it! Appreciated Dr James's honesty and expertise plus the suggestions on how to enjoy my day trip in York!
2 July 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Liedlicious. Thank you for sharing your experience! We’re so pleased to hear that your consultation with Mr James Smith was a positive one. At Coppergate Clinic, we believe that honest, expert advice is just as important as the treatment itself, and we’re glad you felt supported in making the right decision for you.
We hope you had a lovely day exploring York following your visit, Mr Smith will be happy to know his suggestions came in handy! Kind Regards, Coppergate Clinic.
Professional Clinic
I've had a few visits to Coppergate Clinic .
It's a welcoming and emaculate Clinic.
My experience has been relaxed and informative visits.
All made special by having Emma as my therapist.
She friendly, makes you feel at ease, and answers all your questions with honesty and experience and professionalism
Recommend anyone to visit the Clinic
1 July 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Duke. Thank you so much for your kind words and for sharing your experience with us. We’re delighted to hear that you’ve found the clinic welcoming and immaculate, and that your visits have been both relaxed and informative. Emma will be especially touched by your lovely feedback, she takes great pride in providing honest, professional care while making every patient feel at ease.
Your recommendation truly means a lot to us. We look forward to welcoming you back to the clinic again soon! Kind Regards, Coppergate Clinic.
So happy with the service at Coppergate…
So happy with the service at Coppergate and especially Mr Chris West. Absolutely first class from initial enquiry to post op check up. So professional, caring and a fantastic result. Couldn’t be happier and wouldn’t hesitate to recommend.
27 June 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Ruth. Thank you for your kind review. We’re absolutely thrilled to hear how happy you are with your experience and results. Mr Chris West and the entire team take great pride in providing professional, compassionate care from start to finish, so it’s wonderful to know you felt supported every step of the way.
Your kind words and recommendation mean a great deal to us. We’re so pleased to have been part of your journey and wish you all the best as you enjoy your results! Kind Regards, Coppergate Clinic.
Doxycycline injections for Malar bags
I had a consultation with Miss Bowers for Doxycycline for Malar bags. She was so friendly and made me feel totally at ease as I was feeling a little nervous. She took lots of time to explain the procedure and how long it takes to work to the full potential and that sometimes a second and third injection could be needed but not normal etc. I had travelled quite a distance and had asked when I booked the appointment if I was suitable for the procedure if I could have it on the same day. The person that replied had said no but Miss Bowers said that she was more than happy to do it there and then which was very helpful. There was a tiny bit of discomfort afterwards which was expected but very little bruising afterwards which is normally a problem for me. I did explain this to her and she said that she would do her best for this not to happen which she did !! She very kindly got some cold cotton pads to put on my face for my train journey home which really helped. I am hoping that after the 3/4 months the swellings that were there will have gone down. I would not hesitate to recommend Miss Bowers and would definitely come to see her again for any surgical or non surgical procedures. Alison Stevenson
19 June 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Alison. Thank you so much for taking the time to share your detailed and thoughtful review.
We’re delighted to hear that your consultation and treatment with Miss Bowers was such a positive experience. It’s completely natural to feel a little nervous, and we’re so pleased she was able to put you at ease with her warmth, professionalism, and clear explanations throughout. Your comfort and confidence are incredibly important to us.
We’re also glad we could accommodate treatment on the day, especially given the distance you travelled. Miss Bowers will be especially touched to hear how much you appreciated her attentiveness, including the thoughtful touch with the cold cotton pads for your journey home.
We hope you continue to see the results you’re hoping for over the coming weeks, and please don’t hesitate to get in touch if we can support you further in any way. We look forward to welcoming you back in the future. Kind Regards, Coppergate Clinic.
Reply from Coppergate Clinic
Dear, Chris. Thank you for your kind words! We're so pleased to hear you found the advice helpful and our team friendly. It means a lot to us and we look forward to welcoming you back to the clinic soon. Kind Regards, Coppergate Clinic.
Great experience right from booking
Great experience right from booking, first consultation, procedure and follow up. I am over the moon and can’t recommend my surgeon Miss Ciara Bowers highly enough, professional, friendly, made me feel at ease, explained every thing clearly and the results are above my expectations. Thank you.
10 April 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Rachael. Thank you so much for your wonderful review! We're absolutely thrilled to hear that your entire experience, from booking to follow-up, was such a positive one. Miss Ciara Bowers will be so pleased to know how much you appreciated her professionalism, warmth, and clear communication throughout your journey.
It’s fantastic to hear that your results have exceeded expectations, that’s exactly what we strive for. Thank you for your kind words and recommendation. We’re so pleased to have been part of your transformation. Kind Regards, Coppergate Clinic.
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