Would have been a 5 star but getting an unannounced delivery early on a bank holiday Monday wasn’t what I expected. Told in an email I would be contacted by third party delivery company about delivery... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good quality decking was delivered on time. Ordered decking, edging, screws and a set of drills bits but was disappointed that none of the drill bits fitted the black screws. Drills bits /screws asi... See more
Company replied
I like the product, easy to install and good quality, hence 4 stars, but my buying experience felt a little like an inconvenience rather than valued customer. I expect they get large orders from deve... See more
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Every staff member I spoke to were very helpful & professional. They helped us ever so much from our questions to ordering to delivery The delivery was well organised via texts & phone call. The pro... See more
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Company details
About Cladco Profiles® Ltd
Written by the company
Cladco Profiles® Ltd is a family-run business based in Devon and Andover, delivering roofing, cladding, decking and fencing materials to customers since 1972. Trusted across DIYers and trade professionals, we are constantly adapting to ensure the best possible service for our customers. Our team of experts are here to help throughout the life of your project; from quoting materials to providing help and advice on installation.
Our Mission Statement
Written by the company
- Supplying high-quality, sustainable items at a competitive price.
- We are committed to producing the highest-quality products, using recycled and sustainable materials wherever possible. With continued investment in product development, we strive to meet customer demand and maintain our commitment to quality and innovation, as well as competitive pricing.
ISO‑Accredited Standards You Can Rely On
Independently certified for quality, sustainability and health & safety across everything we do.
We operate in line with three internationally recognised ISO standards: ISO 9001 for quality management, ensuring consistent products, reliable processes and continual improvement; ISO 14001 for environmental management, demonstrating our commitment to reducing environmental impact and operating responsibly; and ISO 45001 for occupational health and safety, providing a robust framework to manage risk and protect our people. Together, these certifications give you confidence that you’re choosing a supplier that works to high standards, values responsibility, and puts quality and care first.
Contact info
Cladco Profiles, Beardown Road, Ex20 1UA, Devon, United Kingdom
- 01837659901
- marketing@cladco.co.uk
- cladco.co.uk
FREE Samples Across Our Product Range
4.2
Great
9K reviews
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timely response to queries
timely response to request, and provision of samples. Frank comments on query relating to suitability of initial product intended (does fade). Unfortunately, preferred colour not available in alternative material, but may progress with an alternative. Delivery period stated (4/5 weeks) a bit extended.
29 April 2026
Reply from Cladco Profiles® Ltd
Good morning,
Thank you for your detailed feedback and 5-star review. We’re glad to hear you found the initial support helpful and the samples useful in exploring your options.
We do appreciate your comments regarding the lead time. This can extend slightly during busier periods, and we’re sorry if this caused any inconvenience while planning your project.
If you have any further questions or would like help looking at alternative options, please don’t hesitate to get in touch with our friendly team - we’re always happy to assist.
Kind regards,
Cladco Profiles®
Spot on that's what I thought
Second purchase with cladco very happy with my purchase.delivery very helpful drivers.I will use cladco on next year's project
29 April 2026
Reply from Cladco Profiles® Ltd
Good morning, Robert,
Thank you so much for choosing us again - it really does mean a lot to have you back.
We’re so pleased to hear you’re happy with your order, and it’s great to know our delivery team made such a positive impression.
It’s especially nice to hear you’re planning to return for your project next year. If you need any help or advice in the meantime, please don’t hesitate to get in touch with our team. We’d be more than happy to help.
Thanks again for your continued support.
Kind regards,
Cladco Profiles®
Cladco performed well and the staff…
Cladco performed well and the staff were very helpful
29 April 2026
Reply from Cladco Profiles® Ltd
Good afternoon,
Thank you for taking the time to leave us a 5-star review. We're pleased to hear everything went well with your order and that the team were able to help when needed.
If we can be of any further assistance, please let us know.
Kind regards,
Cladco Profiles®
So far so very good.
Have to say the website is very good, easy to navigate with a huge amount of information on every product.
I ordered a sample of what we have in mind for our scheme, again a simple process which proved to be very efficient as the product arrived within 48 hours.
All in all, up to this point 5 stars and hopefully something that will continue when eventually the scheme is on site and the product order is made.
27 April 2026
Reply from Cladco Profiles® Ltd
Good afternoon, Pete,
Thank you for taking the time to leave such a positive review. It’s great to hear the process has been straightforward so far and that everything has given you confidence in moving your project forward.
We’re really pleased that the samples arrived quickly, and we hope everything continues just as smoothly when you’re ready to proceed. If you need any support along the way, don’t hesitate to get in touch with our friendly team. We're more than happy to help.
Kind regards,
Cladco Profiles®
Excellent product
Excellent product, consistent quality throughout the range, there are cheaper products out there but price over quality is not an option if you want to achieve your desired finish, Delivery and service were tops throughout and the website is easy to use
27 April 2026
Reply from Cladco Profiles® Ltd
Good afternoon, Jim,
Thank you so much for taking the time to leave such a detailed review. It’s great to hear how well everything has come together and that you’re pleased with the overall finish.
We really appreciate your comments on the consistency across the range and the service you received, as well as your feedback on the website. It’s always helpful to know what’s working well - so thank you.
If you need anything else, please let us know.
Kind regards,
Cladco Profiles®
Quality Products with friendly service and advice.
From my first contact, Cladco were helpful and friendly with great advice.
Their metal roofing products are of great quality and value for money. Delivery went smoothly and as planned.
Thanks
5 May 2026
Reply from Cladco Profiles® Ltd
Good morning,
Thank you for taking the time to leave such a positive review.
It’s great to hear that everything got off to a good start and that the support you received from our team helped you along the way.
We’re also glad the products met expectations and that the delivery went as planned. We really appreciate your feedback and hope we can help again in the future.
Kind regards,
Cladco Profiles®
Great product plenty of info
Great product plenty of info
Delivery on time overall excellent service
28 April 2026
Reply from Cladco Profiles® Ltd
Good morning, Terry,
Thank you for your 5-star review - it really means a lot.
It’s great to know everything came together well for you and that the information provided helped along the way.
Please let us know if you need anything else.
Kind regards,
Cladco Profiles®
Great service got everything I needed…
Great service got everything I needed and had my delivery earlier than anticipated
26 April 2026
Reply from Cladco Profiles® Ltd
Good morning, Talem,
Thank you for your review. It’s great to hear everything came together smoothly and that your delivery arrived sooner than expected. We’re really glad we could help get what you needed in good time.
Thanks again for taking the time to share your feedback with us.
Kind regards,
Cladco Profiles®
Excellent service Delivery on time…
Excellent service Delivery on time ,what more can you do.
28 April 2026
Reply from Cladco Profiles® Ltd
Good morning, Anthony,
We really appreciate you leaving a 5-star review. It’s great to hear everything went to plan and arrived when expected...just how it should be.
Thanks again.
Kind regards,
Cladco Profiles®
Asked for samples and received them…
Asked for samples and received them very quickly, seems quality materials
24 April 2026
Reply from Cladco Profiles® Ltd
Good morning,
Thank you for taking the time to leave a review! We're pleased to hear you were happy with the sample pack. Hopefully, you're much better placed to make a decision for your upcoming project.
If you need any further support, please just let us know.
Kind regards,
Cladco Profiles®
Great product but delay to delivery
Great product, but several phone calls and emails required to sort out delivery. Was promised delivery costs to be waived which did not happen.
26 April 2026
Reply from Cladco Profiles® Ltd
Good morning, Hans-Joerg,
Thank you for your review. We’re pleased to hear you were happy with the product, but we’re sorry for the inconvenience caused by the delivery.
In this instance, the order was placed via a merchant, and there was unfortunately a delay due to a vehicle breakdown during delivery. We arranged for the order to be resent as quickly as possible, with no additional delivery costs applied.
We appreciate how frustrating it is when things don’t go to plan, and thank you for taking the time to share your feedback.
Kind regards,
Cladco Profiles®
Samples arrived in good condition and…
Samples arrived in good condition and well packaged . All leaflets contained in it included the details you needed to make a decision
25 April 2026
Reply from Cladco Profiles® Ltd
Good afternoon,
Thank you very much for taking the time to leave us your review. It's lovely to hear that our sample pack provided you with all the information you think you'll need to make a final choice.
If you do have any questions, though, and would like to speak with one of our helpful team, please feel free to give us a call on 01837 659901 or send us an email to info@cladco.co.uk.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good afternoon, Nigel,
Thank you for your 5-star review. It’s great to hear that everything started off on the right foot and that our communications met your expectations. We really appreciate you taking the time to share your feedback.
If we can be of any further assistance, please just let us know.
Kind regards,
Cladco Profiles®
Good company
Good company, easy to order on website and collection from Andover depot always smooth and easy collection
27 April 2026
Reply from Cladco Profiles® Ltd
Good morning, Sean,
Thank you very much for your 5-star review. We are pleased to hear that both ordering and collection went smoothly.
If you need anything else, be sure to let us know.
Kind regards,
Cladco Profiles®
I asked for a sample as I don’t know…
I asked for a sample as I don’t know the product and was sent one straight away and no fuss
25 April 2026
Reply from Cladco Profiles® Ltd
Good morning, David,
Thank you for your feedback. We hope you found the samples useful and now have a clearer idea of which product may be right for you.
If you need any further assistance or wish to ask our team some questions, please just let us know.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good morning, Marcin,
Thank you for your review. It’s great to hear everything went smoothly and that both the product and delivery service met your expectations. We really appreciate you taking the time to share your feedback.
Kind regards,
Cladco Profiles®
Fast accurate response to my needs
20 April 2026
Reply from Cladco Profiles® Ltd
Good morning,
Thank you for your 5-star review. It’s great to hear our team was able to respond quickly and get you what you needed. We really appreciate you taking the time to share your experience - please let us know if you need anything else.
Kind regards,
Cladco Profiles®
great service a bit slow when colecting…
great service a bit slow when colecting from depo
25 April 2026
Reply from Cladco Profiles® Ltd
Good morning, Phillip,
Thank you for your review. We’re pleased you were happy with the service overall. We’re sorry the collection took a little longer than expected – this is a particularly busy time of year for us, but we do appreciate the feedback.
Thanks again for taking the time to share your experience.
Kind regards,
Cladco Profiles®
Everything was as expected
Everything was as expected, high quality and close enough for me to collect
26 April 2026
Reply from Cladco Profiles® Ltd
Good morning,
Thank you for your 5-star review. We’re glad everything met your expectations and that collecting locally worked well for you. We really appreciate you taking the time to share your experience.
Kind regards,
Cladco Profiles®
Service was prompt and efficient
Service was prompt and efficient. Unfortunately, the part didn't work correctly, which is the whole point. End pieces on decking won't stay in.
26 April 2026
Reply from Cladco Profiles® Ltd
Good morning, Jeremy,
Thank you for your review. We’re pleased to hear the service was prompt and efficient, but we’re sorry the part hasn’t performed as expected, as that’s clearly important to the overall result.
If you haven’t already, please do get in touch with our Customer Support team so they can take a closer look and help get this resolved for you.
Kind regards,
Cladco Profiles®
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