Would have been a 5 star but getting an unannounced delivery early on a bank holiday Monday wasn’t what I expected. Told in an email I would be contacted by third party delivery company about delivery... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I like the product, easy to install and good quality, hence 4 stars, but my buying experience felt a little like an inconvenience rather than valued customer. I expect they get large orders from deve... See more
Company replied
Good quality decking was delivered on time. Ordered decking, edging, screws and a set of drills bits but was disappointed that none of the drill bits fitted the black screws. Drills bits /screws asi... See more
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Every staff member I spoke to were very helpful & professional. They helped us ever so much from our questions to ordering to delivery The delivery was well organised via texts & phone call. The pro... See more
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Company details
About Cladco Profiles® Ltd
Written by the company
Cladco Profiles® Ltd is a family-run business based in Devon and Andover, delivering roofing, cladding, decking and fencing materials to customers since 1972. Trusted across DIYers and trade professionals, we are constantly adapting to ensure the best possible service for our customers. Our team of experts are here to help throughout the life of your project; from quoting materials to providing help and advice on installation.
Our Mission Statement
Written by the company
- Supplying high-quality, sustainable items at a competitive price.
- We are committed to producing the highest-quality products, using recycled and sustainable materials wherever possible. With continued investment in product development, we strive to meet customer demand and maintain our commitment to quality and innovation, as well as competitive pricing.
ISO‑Accredited Standards You Can Rely On
Independently certified for quality, sustainability and health & safety across everything we do.
We operate in line with three internationally recognised ISO standards: ISO 9001 for quality management, ensuring consistent products, reliable processes and continual improvement; ISO 14001 for environmental management, demonstrating our commitment to reducing environmental impact and operating responsibly; and ISO 45001 for occupational health and safety, providing a robust framework to manage risk and protect our people. Together, these certifications give you confidence that you’re choosing a supplier that works to high standards, values responsibility, and puts quality and care first.
Contact info
Cladco Profiles, Beardown Road, Ex20 1UA, Devon, United Kingdom
- 01837659901
- marketing@cladco.co.uk
- cladco.co.uk
FREE Samples Across Our Product Range
4.2
Great
9K reviews
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Very helpful with prompt replies.
4 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Nick,
Thank you for taking the time to share your experience with us.
We're pleased to hear you were happy with your order. It's always great to hear when customers are happy with our levels of customer support and communications.
If you need anything else, please let us know.
Kind regards,
Cladco Profiles®
Excellent delivery
Excellent delivery. Good product but could have benefitted from a guide to fit.
4 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Michael,
Thank you for your review. We’re pleased to hear you were happy with the delivery and the product overall.
We also appreciate your feedback regarding installation guidance. We provide installation guides for all our product ranges on our website, which cover the process step by step. If you ever need a hand, our team are always available to talk things through and offer advice.
Thanks again for taking the time to share your experience.
Kind regards,
Cladco Profiles®
Fantastic service and quality
Simply online ordering, and very quick delivery. The delivery driver was so helpful, aiming to get the heavy load as close to where we wanted it. He checked everything that was on the list was delivered. The quality of the decking is great, and so far assembly is straightforward! I've already planned more areas of the garden for the decking!
29 May 2026
Unprompted review
Reply from Cladco Profiles® Ltd
Good afternoon, Craig,
Thank you for your lovely feedback - we really appreciate you taking the time to leave us a 5-star review!
It's great to hear that not only were you pleased with the quality of our products, but the ordering process went smoothly and our driver helped to deliver the goods safely...which is what we like to hear.
Good luck with the rest of your installation, and if you want to discuss any future decking projects with our team, please just give us a call - we'll be happy to help.
Kind regards,
Cladco Profiles®
Need Good service Contact Cladco Profiles Ltd
Good understanding, patience, service and friendly and good delivery what more a customer want thanks Cladco keep always on this direction
2 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Javier,
Thank you for your kind words. It’s great to hear you had a positive experience throughout, from service to delivery.
We really appreciate you taking the time to leave such encouraging feedback, and we’ll do our best to keep things moving in the same direction. If you need us for anything else, please let us know.
Kind regards,
Cladco Profiles®
Love the look of the click cladding…
Love the look of the click cladding however I did find getting the boards to seat on the clips difficult. There isn't a positive click or feeling to reassure you have the board properly seated
4 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Mark,
Thank you for your review. We’re glad to hear you’re pleased with the overall look of the fibre cement cladding.
We appreciate your feedback on the clips as well. Achieving the correct engagement can sometimes take a bit of practice, especially to ensure each board is fully seated. Your comments have been noted and will be shared with the team.
If you’d like any assistance or guidance, please don’t hesitate to get in touch. Our team will be happy to help.
Kind regards,
Cladco Profiles®
Slow responses
Slow responses. Very poor communication and poor understanding on delivering. I was also overcharged on delivery
4 May 2026
Reply from Cladco Profiles® Ltd
Good morning,
Thank you for your review. We’re sorry to hear that your experience didn’t meet expectations, particularly around communication and delivery.
We appreciate that issues like this can be frustrating, and your feedback has been noted and passed on to the relevant team for review.
Regarding the delivery charge, if you haven’t already, we’d recommend getting in touch with our Customer Support team so they can look into this for you and clarify what’s happened.
Thank you for taking the time to share your experience.
Kind regards,
Cladco Profiles®
Ordered samples and they never arrived.
4 May 2026
Reply from Cladco Profiles® Ltd
Good afternoon,
Thank you for your review. We’re sorry to hear your samples haven’t arrived, as we know how important they can be when making a decision.
We send samples via a third‑party courier, and while they usually arrive quickly, there can occasionally be delays. If you’d like us to look into this for you, our Customer Support team will be happy to help.
Alternatively, you’re very welcome to place another sample request if you wish.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good afternoon, Tina,
Thank you very much for your 5-star review. We're delighted to hear that you're pleased with your Cladco experience, from the products themselves to the customer service you've received. We really appreciate you taking the time to leave your feedback.
If you need anything else, please just let us know.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good morning, Rupinder,
Thank you for your review. We’re very sorry to hear that your samples haven’t arrived, as we know how important they are when making a decision.
Our samples are sent via a third‑party courier, and while they usually arrive promptly, delays can occasionally occur. If you haven’t already, please do get in touch with our Customer Support team so they can look into this for you.
You’re also welcome to place another sample order if you’d prefer, and we’ll do our best to ensure it reaches you without delay.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good morning, Kashif,
Thank you very much for your 5-star review. We’re glad to hear the samples arrived and that you found the process professional. We really appreciate you taking the time to share your feedback.
Please let us know if you need anything else.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good morning, Steve,
Thank you very much for taking the time to leave us a 5-star review. We’re really pleased to hear you’re happy with the quality of the product - it’s always great to receive such lovely feedback from our customers!
If you need any further assistance, please don’t hesitate to get in touch with our team.
Kind regards,
Cladco Profiles®
Received good quality selection of…
Received good quality selection of ProDeck samples in quick time. Followed up with an order which was easy to process online and delivered by a third party this week. Everything went to plan and was kept informed at all times. Recommend.
28 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Julie,
Thank you for taking the time to share your experience. It’s great to hear everything came together smoothly from choosing your samples through to delivery, and that you felt well informed throughout.
If you have any questions about the products or would like to talk through your project, just let us know. We’re always happy to help.
Kind regards,
Cladco Profiles®
Waste of time
4 times asked for samples . Took so long to get to me correctly that after I chose which decking I wanted it has now gone out of stock. Absolutely waste of time !
2 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Tina,
Thank you for your review. We’re very sorry to hear about your experience, particularly given the number of attempts needed to get the samples to you.
While this isn’t the level of service we aim to provide, delays with sample requests can occasionally occur during periods of high demand for our free samples. That said, we completely understand how frustrating this must have been, especially as the product you selected was no longer available by the time you were ready to proceed.
We apologise for the inconvenience caused, and your feedback has been shared with the team so we can improve how sample requests are handled going forward.
Kind regards,
Cladco Profiles®
Product was of first class would…
Product was of first class would definitely use again
29 April 2026
Reply from Cladco Profiles® Ltd
Good morning, Ian,
Thank you for your review. We're delighted to hear you were pleased with the quality of our products.
If you do choose us again, be sure to get in touch if you need any assistance.
Kind regards,
Cladco Profiles®
Got samples very quickly and look like…
Got samples very quickly and look like a very good product.
30 April 2026
Reply from Cladco Profiles® Ltd
Good afternoon, Geoff,
Thank you for your review.
It’s great to hear you’re pleased with the samples — hopefully they’ve helped you start visualising how the products could work on your project.
If you’d like to talk through your options, feel free to give our team a call. We’d be happy to help you choose the most suitable product and answer any questions you may have.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good afternoon,
Thank you for taking the time to leave us a lovely 5-star review!
We're glad to hear you are pleased with your samples. If you wish to talk through the available options with our team or ask us any questions, please just let us know.
Kind regards,
Cladco Profiles®
Great communication top product…
Great communication top product definitely recommend thank you
26 April 2026
Reply from Cladco Profiles® Ltd
Good morning, Adam,
Thank you for your kind review. It’s great to hear everything went smoothly and that you’re pleased with the product. We really appreciate the recommendation - it means a lot.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good morning, Greg,
Thank you for taking the time to leave your feedback.
It's great to hear you were left satisfied with our product quality and speed of delivery.
If we can help with anything else, please get in touch with our friendly team.
Kind regards,
Cladco Profiles®
Excellent service and price
Ordered signature composite decking, good price, delivered within a week.Excellent service, Looks great
29 April 2026
Reply from Cladco Profiles® Ltd
Good morning, Martyn,
Thank you for your 5-star review. We're pleased to hear you are happy with your new decking.
Please feel free to get in touch if you need anything else.
Kind regards,
Cladco Profiles®
Delivered to my garden
Delivered to my garden, damage to one slat but quickly acknowledged and resolved with an email.
30 April 2026
Reply from Cladco Profiles® Ltd
Good morning, Duncan,
Firstly, thank you for taking the time to leave us a 5-star review - we really appreciate the feedback.
We're sorry to hear about the damage to the item, but we're pleased to hear we were able to deal with the matter swiftly and find a quick resolution.
If you require anything else, please let us know.
Kind regards,
Cladco Profiles®
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