Would have been a 5 star but getting an unannounced delivery early on a bank holiday Monday wasn’t what I expected. Told in an email I would be contacted by third party delivery company about delivery... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I like the product, easy to install and good quality, hence 4 stars, but my buying experience felt a little like an inconvenience rather than valued customer. I expect they get large orders from deve... See more
Company replied
Good quality decking was delivered on time. Ordered decking, edging, screws and a set of drills bits but was disappointed that none of the drill bits fitted the black screws. Drills bits /screws asi... See more
Company replied
Every staff member I spoke to were very helpful & professional. They helped us ever so much from our questions to ordering to delivery The delivery was well organised via texts & phone call. The pro... See more
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Company details
About Cladco Profiles® Ltd
Written by the company
Cladco Profiles® Ltd is a family-run business based in Devon and Andover, delivering roofing, cladding, decking and fencing materials to customers since 1972. Trusted across DIYers and trade professionals, we are constantly adapting to ensure the best possible service for our customers. Our team of experts are here to help throughout the life of your project; from quoting materials to providing help and advice on installation.
Our Mission Statement
Written by the company
- Supplying high-quality, sustainable items at a competitive price.
- We are committed to producing the highest-quality products, using recycled and sustainable materials wherever possible. With continued investment in product development, we strive to meet customer demand and maintain our commitment to quality and innovation, as well as competitive pricing.
ISO‑Accredited Standards You Can Rely On
Independently certified for quality, sustainability and health & safety across everything we do.
We operate in line with three internationally recognised ISO standards: ISO 9001 for quality management, ensuring consistent products, reliable processes and continual improvement; ISO 14001 for environmental management, demonstrating our commitment to reducing environmental impact and operating responsibly; and ISO 45001 for occupational health and safety, providing a robust framework to manage risk and protect our people. Together, these certifications give you confidence that you’re choosing a supplier that works to high standards, values responsibility, and puts quality and care first.
Contact info
Cladco Profiles, Beardown Road, Ex20 1UA, Devon, United Kingdom
- 01837659901
- marketing@cladco.co.uk
- cladco.co.uk
FREE Samples Across Our Product Range
4.2
Great
9K reviews
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Requested a free sample pack to choose…
Requested a free sample pack to choose decking type but never received it?
12 May 2026
Reply from Cladco Profiles® Ltd
Good afternoon,
Thank you for your review. We’re sorry to hear your sample pack hasn’t arrived, as we know how important they are when making a decision.
Samples are sent via a third‑party courier, and while they usually arrive quickly, delays can occasionally happen. If you’d like us to look into this for you, our Customer Support team will be happy to help.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good morning, Marcin,
We really appreciate the 5-star review.
Please let us know if you require any further assistance - we're always happy to help.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good morning, Antony,
We're glad to hear that you found the ordering process easy and delivery good.
We really appreciate your positive feedback.
Kind regards,
Cladco Profiles®
All good so far
Good internet site and free samples, let’s hope delivered product lives up to expectations.
11 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Ian,
Thank you for taking the time to leave us a 5-star review.
If you have any questions about the product, be sure to let us know - our friendly team are always happy to help.
Kind regards,
Cladco Profiles®
A positive experience :)
Helpful in giving information about what materials were needed, quick communication via email, items look like they are good quality.
11 May 2026
Reply from Cladco Profiles® Ltd
Good morning,
We really appreciate the positive feedback, and are delighted to hear how our team were able to provide valuable assistance and managed to keep you informed throughout.
If you need anything else, please just let us know.
Kind regards,
Cladco Profiles®
Samples for a project
Samples arrived in quick time, client is very happy with the product, remarked on the wide range available. Will be ordering shortly.
11 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Dean,
Thank you for the review! We're pleased to hear your customer was impressed with the product.
If you need any assistance when it comes to ordering or if you have any questions about the product, please let us know - our friendly team are always happy to help.
Kind regards,
Cladco Profiles®
Great product and exceptional customer…
Great product and exceptional customer service, I highly recommend Clasco
11 May 2026
Reply from Cladco Profiles® Ltd
Good morning,
Thank you very much for taking the time to leave your review. It's always great to hear positive feedback about our products, and we always appreciate feedback around our service.
We look forward to welcoming you back in the future!
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good afternoon, Terence,
Thank you very much for your review. We're glad to hear you were pleased with your sample.
If you have any questions or would like to discuss the product with our team, please get in touch - we're happy to help.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good morning,
Thank you for your review. It’s lovely to hear the delivery driver made such a positive impression and was happy to go the extra mile to help out.
Kind regards,
Cladco Profiles®
Easy to order and get prices quoted…
Easy to order and get prices quoted delivered as agreed 👍
12 May 2026
Reply from Cladco Profiles® Ltd
Good morning, David,
Thank you for your 5-star review. We’re pleased to hear you found the ordering process straightforward and that your delivery arrived on schedule.
If you need anything else, please let us know.
Kind regards,
Cladco Profiles®
I ordered some cladding samples
I ordered some cladding samples, but unfortunately they never turned up.
12 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Dominic,
We’re sorry to hear your cladding samples haven't arrived. We use third-party couriers for sample deliveries, which allows us to continue offering samples free of charge, though delays can occasionally occur in transit.
If they still haven't arrived, please contact our customer services team so they can look into this for you, or alternatively, you’re welcome to place another sample order through our website.
Kind regards,
Cladco Profiles®
Excellent service & product
Every staff member I spoke to were very helpful & professional. They helped us ever so much from our questions to ordering to delivery
The delivery was well organised via texts & phone call. The product is good quality & heavier than other decking we had seen before hand this also backed up by our fitters
28 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Paul,
Thank you for your kind review. We’re really pleased to hear our team were helpful and professional throughout your order, from answering your questions to arranging delivery. It’s also great to know the delivery updates kept everything well organised and easy to follow.
We’re delighted you’re happy with the quality of the decking too. Thank you for choosing us.
Kind regards,
Cladco Profiles®
Great response to enquiry
Made an enquiry about Composite Decking, as getting quotes for a new patio, and promptly received sample pack as ordered, along with other product information.
Impressive product in high quality pack, followed by helpful no-pressure Email response from sales representative.
Informed decision to engage a contractor to fit this, and place an order.
11 May 2026
Reply from Cladco Profiles® Ltd
Good morning, Gary,
Thank you for taking the time to leave such lovely feedback - we really appreciate it.
It’s great to hear the samples and additional information helped you feel confident moving forward with your project, and we’re pleased the process felt helpful and pressure‑free throughout.
We hope everything goes smoothly with your installation, and if either you or your contractor has any questions along the way, please don’t hesitate to get in touch with our team.
Thanks again.
Kind regards,
Cladco Profiles®
Product itself was as described and…
Product itself was as described and delivered within timeframe provided. I had couple of questions about installation and phoned them in after placing an order for nearly 2k. the guy on the phone said "yeah" , "yhy" and "ok" in that order after which he promptly hung up. I had to look for all info on forums with limited internet access.
22 April 2026
Reply from Cladco Profiles® Ltd
Good morning, Darek,
Thank you for your review. We’re pleased to hear the product arrived as described and within the expected timeframe, but we’re sorry to read about your experience when contacting us for installation advice.
It certainly wouldn’t be our intention to end a call abruptly, and it’s possible there was a technical issue or the call disconnected unexpectedly. Either way, we apologise that you were left without the support you were looking for.
For future reference, we also have installation guides and technical resources available on our website, along with support via our live chat tool and email at info@cladco.co.uk. Our team is always happy to help talk through any questions you may have.
Thank you for bringing this to our attention.
Kind regards,
Cladco Profiles®
Customer service not great
Customer service not great! £192 delivery charge?
8 June 2026
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning, Steve,
Thank you for your feedback. We’re sorry to hear you were disappointed with the service and delivery cost.
Our delivery charges reflect the size, weight and specialist handling required for the materials we supply, along with the use of dedicated vehicles to deliver products safely nationwide. While we understand this won’t suit every order or budget, the pricing is designed to reflect the genuine costs involved in transporting large and heavy building materials responsibly.
We do appreciate you taking the time to share your comments.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good afternoon, Aaron,
Thank you for your review. We’re sorry there was a delay with your delivery.
Unfortunately, due to unforeseen circumstances, the delivery had to be postponed by 24 hours. An email and SMS notification were sent to keep you updated, but we appreciate this would still have been frustrating and apologise for the inconvenience caused.
Thank you for taking the time to share your feedback.
Kind regards,
Cladco Profiles®
Good on price
Good on price, delivery OK compared with others. Product seems good time will tell.
11 May 2026
Reply from Cladco Profiles® Ltd
Good afternoon,
We're glad to hear you're satisfied with the price and delivery. We hope the product continues to meet your expectations!
If you need anything else, please get in touch with our team.
Kind regards,
Cladco Profiles®
Super service thanks
6 May 2026
Reply from Cladco Profiles® Ltd
Good morning,
Thank you for taking the time to leave us a 5-star review. We really appreciate the feedback.
Kind regards,
Cladco Profiles®
Good Product…
Product is a good standard but follow up to issues is too slow. Damage board arrived which was reported the same day with photograph. That then goes to complaints who have to investigate it. In the mean time project stalled! Over 15 days later still no feedback about damage. So have to complete project and cope with rearranging design. I would go more local next time so issues can be addressed in a timely manner.
The response to this review is a general statement and to me opting out of customer care!
24 April 2026
Reply from Cladco Profiles® Ltd
Good morning, Sophia,
Thank you for your review. We’re pleased to hear you were happy with the quality of the product, but we’re sorry to read about the delay in resolving the damaged board issue.
We completely understand how disruptive this can be when it holds up an ongoing project. Damage claims do need to be reviewed by our Customer Support team so the cause can be properly investigated, but we appreciate that the timescales involved on this occasion have been frustrating.
Your feedback has been noted and will be passed on to the relevant team, as we’re always looking to improve both communication and response times.
Kind regards,
Cladco Profiles®
Reply from Cladco Profiles® Ltd
Good morning, Andrew,
Thank you very much for your 5-star review. If we can be of any further assistance, please let us know.
Kind regards,
Cladco Profiles®
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