Ben text me before he arrived to let me know when to expect him. When he arrived, he was friendly, explained everything clearly and discussed the best installation options that would cause minimum dis... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Moved into a new property, it was easy to sign up and it was around a 10 day lead time for the install (which was free of charge!). The engineers on the day were really helpful and explained everythin... See more
Company replied
I want to say a high thank you to 2 of your installers, Ross Tunley and Reggie Sainty who installed our fibre broadband today who went above and beyond in customer service and professionalism. Nothing... See more
Company replied
The only reason for the 5 stars is because Prakash visited us this afternoon to fix the shoddy job which the first two engineers did, who originally came out to install our internet. Prakash is a cred... See more
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Company details
About CityFibre
Written by the company
Transforming the UK's Digital Infrastructure.
CityFibre is the UK’s largest independent Full Fibre infrastructure platform. We provide digital infrastructure that enables our wholesale customers to provide ultra-fast, reliable and futureproof broadband, ethernet and 5G services to homes and businesses and other sites such as schools, hospitals and GPs surgeries. We also provide our wholesale customers with engineer services to support fibre installation and fault fixing for their customer base.
Having already announced 285 cities, towns and villages that will receive a transformational digital upgrade as part of our nationwide rollout, we are trusted by major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen and is actively supporting a new generation of smaller regional ISPs dedicated to delivering Full Fibre Broadband.
CityFibre is based in London and is owned by Antin Infrastructure Partners, Goldman Sachs Asset Management, Mubadala Investment Company and Interogo Holding.
Contact info
15 Bedford Street, WC2E 9HE, London, United Kingdom
- 0800 083 6160
- info@cityfibre.com
- cityfibre.com
4.7
Excellent
26K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very fast and professional service
Very fast and professional service
14 September 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review!
James and Wayne cityfibre
Today fibre was installed by James and Wayne
What two lovely gent they gave excellent customer service they were respectful and gave time to explain everything made sure I was happy with the installation and explained the different options
Everything was left really neat and tidy both inside and outside
The right sort of people to have customer facing A credit to your company
15 September 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review Amanda. We are grateful for the feedback.
Great service
Great service. Professional, friendly and knowledgeable engineer, arrived on time with plenty of notice. Clean and tidy work.
9 September 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review!
Great installation
Great installation, works brilliant, friendly & helpful engineer, A+++++
14 September 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review!
Sergio called me 15 minutes before he…
Sergio called me 15 minutes before he was due to arrive. When he arrived he was friendly and explained everything to me and what he would need to do. He stayed until everything was working and no mess was left. The service received from Sergio was outstanding and he is an asset to your team.
S2335923
14 September 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review! We are grateful for the feedback.
The team with Darren were hardworking
The team with Darren were hardworking, efficient & polite , they left everything neat & tidy . Explained how everything worked.
15 September 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review Jean!
All I can say is that it’s so simple…
All I can say is that it’s so simple and easy arranging things with you.
14 September 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review!
Edger and Arthers
Edgar and Arthur were excellent they went the extra mile in customer service. My driveway shows no evidence they came cos the block paving was restored in good condition.They did the work on the 10th September.
Thanks again guys will definitely recommend recommend.
Graeme
10 September 2026
Unprompted review
Reply from CityFibre
Thank you Graeme for the positive review, the feedback is appreciated!
Rise Fibre Installation
Just want to say thanks to Rise Fibre for completing the installation as promised, the engineer did a very neat job of installing cabling etc, polite and efficient and treated my home with respect very happy with all work aspect from arrival till departure been working of 68-Mbps now 1-Gbps no more drag or delay issues.
15 September 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review John, we appreciate the feedback.
Great Experience
I had Ollie and Dan come out to install everything. They were both amazing. Friendly polite and knowledgeable. Would definitely recommend them.
S2362401
15 September 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review Natasha!
They did everything right no mess…
They did everything right no mess everything cleared up behind them jobs and good one.
15 September 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review Laurence.
The engineer i had to install was
The engineer i had to install was, polite, informative and very helpful. My broadband is now way more efficient than my previous provider. I'm glad I made this change.
14 September 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review Sarah, we appreciate the feedback.
Nice friendly and professional…
Nice friendly and professional engineers, good communication.
14 September 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review!
A very pleased customer.
The company did my work well and efficiently. The engineers were friendly, polite and answered all my questions.
Set up everything for me. It was all working after a few minutes. Thank you 😊
14 September 2026
Unprompted review
Reply from CityFibre
Thank you Linda, for your positive review, we appreciate the feedabck.
Everything was fine
Everything was fine. Professionals—I recommend them!
14 September 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review!
Fast and easy.
14 September 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review!
Reply from CityFibre
Thank you for your positive review!
Good service
Good service, quick and helpful. Even took time to ensure TV was working properly after the new set up
14 September 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review David!
Raymond's review
Great service informative and clean and tidy workers, would definitely recommend this company
7 September 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review Raymond!
Perfect Peterborough installation
Was visited today by Dennis and Sandijs who explained the installation process, conducted themselves very professionally, did a super clean and efficient job of running the new cabling. Dennis even took the time to explain what to do if I would like to reposition the router at any point. I couldn't have asked for more polite or professional installers. Thoroughly recommend both Dennis and Sandijs from the Peterborough division.
14 September 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback!
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