CityFibre Reviews 

We were kept well informed about the visit both beforehand &to say they were on their way. Both team members (James & Steven) introduced themselves on arrival & explained exactly what was going to happen & discussed all viable options before proceeding. Their work was quick, efficient & above all neat. The block paving was removed carefully at the beginning & replacement wasn’t noticeable afterwards
S2348105

Big thankyou to Micheal Thomson who came and installed new broadband, he was very professional and approachable. He also explained everything clearly about the system. Reference number S2329021

The price was very competitive, hence the reason I switched from Virgin and the installers were very friendly and polite.

Engineers were very professional whilst on site, all went very smoothly

Elderly mother's front door damaged during line install, raised a complaint 2 days later... A month goes by with no contact. Rang CITY FIBRE everyday (I don't think Ryan is a real person as he can't email). Gave 1 star review here and was asked to contact CITY FIBRE so did so, guess what? Nothing happened.

All service was superb.

I had a great experience from start to finish , no complaints from me , top service would recommend

The engineers were absolutely fantastic, friendly and communication was brilliant both with me and their duct unblocking team colleagues. I was astounded the unblocking guys came within an hour of the first engineers of the day referring the job to them. All engineers were patient problem solving superstars. Unblocking guys had to dig up some of my concrete garage floor, but the small square they dug was so tidy and they replaced it neatly with fresh concrete before leaving. Then I was again blown away when Aidan, one of the first engineers from the morning, had seen the unblocking job was done and that he would return within an hour to finish the install! Just brilliant! Even helped me set up the eero app and router and gave helpful info about the features of the router, like my Alexa devices extending the WiFi signal, and how to get the best from it, like spreading my Alexa devices around my home to ensure a good coverage everywhere, what the ONT box lights mean and what I need to do in each light scenario if I ever have connection problems. I'm so thankful I had the best guys ever and they finally got me connected in my new home. We had a rough start with the original install failing back in July because of the blockage and having to wait 2 months for CityFibre to try again. But CityFibre, you have made up for it with the two teams you sent on 15th September! Thank you all! :D

Just started with CityFibre. The swap was smooth and hassle free thanks to their service of coordinating with my old supplier on my behalf. The internet speed is amazing. Their engineer made a good job, their communication is exemplary.
The service has been recommended by a fried who is long time happy customer, so I trust that my experience remains as good as at the first 24 hours.

The service from start to finish was excellent.

Engineers were professional and efficient, ensured I understood everything and left everything tidy. Was kept well informed throughout the entire process with timely mesages

The engineer was very polite and talked me through everything he was doing. So far the service provided is brilliant.

The staff and installation men were excellent.

Their installation engineer was very efficient, completing the necessary work quickly, tidying up after himself. The full fibre upgrade seems to have made a difference as I sometimes work from home and the download and uploading of my work seems quicker than before.Highly recommend CityFibre.

The engineers that carried out the installation were truly a credit to the company.
Very professional, friendly and competent.

Very fast and professional service

Today fibre was installed by James and Wayne
What two lovely gent they gave excellent customer service they were respectful and gave time to explain everything made sure I was happy with the installation and explained the different options
Everything was left really neat and tidy both inside and outside
The right sort of people to have customer facing A credit to your company

Great service. Professional, friendly and knowledgeable engineer, arrived on time with plenty of notice. Clean and tidy work.

Great installation, works brilliant, friendly & helpful engineer, A+++++