CityFibre Reviews 

Simple and efficient

Good morning to any prospective City Fibre customers.

After more than 7 weeks without Internet, we decide to upgrade to full fibre with Sky, they use City Fibre. On 1st September two City Fibre people arrived looked at the job and said they couldn’t do it, needed the Civils team. A week ago a very nice Gentleman from City Fibre arrived and carried out a survey. As we live on a farm 2.5Miles from Heathrow Airport, we agreed to dig the trench for the ducting and fibre cable. That’s all done and Cuty Fibre are maybe going to attend today 14th September but so far nothing communication from them.

I have called their helpline and as I’m not Cjty Fibres customer they cannot talk to me as Sky is their client. Sky don’t know what’s going on only that they are installing inside house tomorrow.

Smarten yourselves up City Fibre you are not
Efficient, Professional or Communicative which beggars belief as Comms are your business.

My advice Stay away from
City Fibre that’s of course on the off chance you make contact with their on the ground teams.

Quick and efficient, nice friendly guys

1st rate installation - clean, tidy and quivk

I was informed every step of the way before, during and after my installation as to what would happen. Received the router on time beforehand. The work carried out for my installation was done professionally, efficiently and politely. Would highly recommend.

S-o far, evrything îs going well, we hope it stays that Way. Thank you...

The guys arrived within the time slot, were super friendly, professional and clean, explained everything and answered questions.
Overall good experience.

Highly recommended

Josh (Joshua Dunford - 308572) did a great job fitting our full fibre line and sky connection. He was professional, competent, polite and pleasant. He arrived exactly on time and let us know when he would be arriving. He explained how all the fittings worked together to create a web net.

The guys were very polite and very good at their job.

The lovely gentleman who came to install our broadband was very helpful and accommodating. So far only on day 2 but all working as it should

Good communication all the way through. Engineer arrived on time. Very happy with all aspects of his work. Broadband speed has increased enormously.

I’m perplexed by all the positive reviews on here. We were due to have fibre broadband installed on 23rd July through Vodafone. Up until this date everything was perfect. We had regular updates and on the day of installation the installers turned up as promised. However, from this point everything went downhill. After commencing the installation, they advised me that a tree was in the way and they could not complete, therefore somebody would be returning the following day to complete the job. That same evening I received a text message telling me that due to the obstruction it may take 19 days to resolve! The following day however, unannounced, another person turned up to survey the tree - he advised me that the tree was not in the way and the previous two engineers were just being ‘lazy’! He told me somebody would return either tomorrow or the next working day to complete the job. Weeks went by chasing an installation date; City fibre would not speak to me directly as my contract was with Vodafone. Vodafone would chase and just relay information from cityfibre telling me that there would be an update on ‘X’ date. Without fail that date would come and go with no update, and I would again chase Vodafone to find out what’s happening, only to be given another ‘X’ date where I would receive a non-existent update. Then three weeks ago completely unannounced someone turned up on behalf of cityfibre to cut back our tree. They took the tiniest piece of branch away which to me makes almost no difference whatsoever, however this is something I could’ve easily done this myself within minutes on the 23rd of July when the engineers visited! At least I believed that now this is done cityfibre may come out imminently and complete the job. Sadly, no such luck - since removal of the small piece of branch, I have been chasing repeatedly for a date when the installation will be completed. Each time I am given an artificial date where I will be receiving another non-existent update, or I’m simply told there is no update and that they will chase it. I am now nearly 2 months from the original installation date and still waiting to have our broadband installed! Unfortunately because city fibre is the only option we have, all I can do is wait, otherwise I would have moved to a different provider weeks ago. By reading all positive reviews I can only presume that when an installation is smooth and simple then they are faultless, however, in my case where different engineers have given conflicting opinions. The entire process seems to have completely stalled into some sort of closed loop non-rectifiable dead end! The sheer lack of communication, inconsistency and ridiculous amount of waiting can only be summed up in one word - deplorable

again Im really with the customer service and the support that I have received from the company.

Everything went to plan

Absolutely top notch service from these guys Rise fiber had it installed on the 10/9/26 had to call them the next day because of a faulty router had the new one delivered the next day 12/9/26 everything working fine now would highly recommend Rise fiber 👍👍👍

Excellent service from start to finish, very professional customer service, brilliant job done, you would not know they had carried out a installation

Good service provided from start to finish

The engineer arrived at the appointment time; also I received a text to say he was on his way in a few minutes. This is very important & appreciated.
The engineer was polite, pleasant, respectful of my home & explained everything well.