Churchill Living Reviews 

564
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, welcoming, and professional, which makes the entire moving process remarkably smooth and stress-free. Consumers often note that the apartment locations are exceptionally safe, beautiful, and conveniently situated near local town centers, shops, and essential amenities. However, some reviewers were not happy with certain maintenance, security, and communication issues encountered after settling into their new homes. A few people specifically mentioned experiencing recurring problems with hot water and heating systems, alongside unexpected increases in service fees and poor response times.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their professionalism, care, and warm... See more

Location

Clients share positive opinions on location, highlighting that properties are situated in great spots close... See more

Service

People report positive experiences with service, highlighting the supportive and caring nature of the staff... See more

Facilities

Users describe positive interactions with facilities, highlighting that everything is thoughtfully arranged,... See more

Customer service

Consumers find customer service to be positive and supportive throughout the process. Many reviewers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We moved in to Holyshute Lodge in April and we love being in our new apartment. Everyone has made us feel welcomed. Amanda, the lodge manager is fantastic. She is so approachable,friendly and supporti... See more

Company replied

Rated 5 out of 5 stars

Dear Nicky We would both like to thank you for your professionalism,excellent communication,and genuine care went above and beyond. Thank you for always being there to answer our questions and gu... See more

Company replied

Rated 5 out of 5 stars

We visited Aimee at Adam Lock Lodge today, on arrival we were warmly welcomed with a coffee & chat, we looked around the beautiful owners lounge and show apartments and were really impressed. Sadly, w... See more

Company replied

Rated 5 out of 5 stars

Cleaves lodge have been amazing Alison has been so supportive helpful and understanding cannot fault her Please ensure she receives this feed back as it is 100% deserved. I feel very confident in my... See more

Company replied


Company details

  1. Retirement Home
  2. Construction Company
  3. Retirement Community
  4. Retirement Scheme Provider

Written by the company

Churchill Living build one and two bedroom properties exclusively for the over 60s. Churchill create thriving communities that offer an enhanced lifestyle, peace of mind and freedom to live life at its best. With over 20 years experience in the industry trust us to provide a quality aparmtent that you can be proud to call home!

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

564 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(564)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My husband & I recently stayed…

My husband & I recently stayed overnight at your Chartwell Lodge, Tunbridge Wells, the lodge manager was particularly welcoming & friendly. It was a very comfortable room with the added bonus of lots of parking spaces unlike our own location, where parking can be a real issue.

23 September 2025
Unprompted review
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Reply from Churchill Living

We're very glad you enjoyed your stay in the Guest Suite at Chartwell Lodge, thank you very much for the positive review!

Rated 5 out of 5 stars

Their manager Mel is amazing

Their manager Mel is amazing and has been great help to our family throughout our experience here with our family. She goes above and beyond so kind and friendly. Don't know what we would have done without her.

1 May 2025
Unprompted review
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Reply from Churchill Living

This is great to hear and exactly what our amazing Lodge Managers are there for, thank you for sharing these kind comments which we'll be sure to pass on to Mel and the team.

Rated 5 out of 5 stars

An absolutely beautiful guest suite…

I have greatly enjoyed my three night stay in the guest suite at King Edgar Lodge, Ringwood whilst visiting a friend who lives there. The whole building is impeccably clean and most welcoming. The guest suite is absolutely beautiful with lovely furnishings. It is exceptionally clean with a lovely attention to detail. The bed is extremely comfortable and the whole ambiance is peaceful and inviting. It is clear to me that the manager, Sue, goes above and beyond to ensure guests feel comfortable and at home and she obviously takes great pride in her work. I enjoyed my visit so much that I am looking forward to returning. Thank you for such a lovely visit.

30 September 2025
Unprompted review
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Reply from Churchill Living

Thanks for the feedback, we're very glad you enjoyed your stay and will look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Our Nick

There are a number of compliments that could be levelled at our Lodge Manager Nick, but for me the biggest one is his knowledge and expertise with technology. Any mobile phone or computer issues he’s the man , ace with tv and dvd also. Oh and he does great posters too.

2 October 2025
Unprompted review
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Reply from Churchill Living

Thank you very much for taking the time to post these positive feedback, it's great to hear that Nick is doing such a good job and we'll be sure to pass on your kind comments!

Rated 5 out of 5 stars

Lisa Price , Saint Nicholas lodge.

I am the postman at Saint Nicholas lodge kings Norton, Lisa price the manager has always made me feel welcome and always very friendly, most of the residents know me there because of her and she is very helpful.

24 September 2025
Unprompted review
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Reply from Churchill Living

This is great to hear, thanks very much for the positive feedback and we're glad you've received such a warm welcome at St Nicolas Lodge. It's exactly what we'd expect from Lisa and the team and we'll be sure to pass on your kind comments.

Rated 5 out of 5 stars

Moving to Churchill

The entire experience of moving mum was exceptionally professional. The staff Mandy and Helen are exceptional assets to the business. It is clear they care about what they do.

The process of moving was smooth. Mum is so happy here and the move has changed her life for the better. She is very happy and therefore we’re very happy.

20 September 2025
Unprompted review
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Reply from Churchill Living

This is great to hear, thank you so much for sharing such a positive review about your mum's move. We'll be sure to pass on your kind comments to Mandy and Helen and the wider team.

Rated 5 out of 5 stars

Moved my mother into Riverain lodge in…

Moved my mother into Riverain lodge in Taunton, everything went very smoothly on the day. Thank you to Aimee and Helena for making mum feel very special and welcome. It was not he smoothest of Home exchanges (out of Churchill's control), however Aimee remained very positive to ensure that mum would be able to move in.

15 September 2025
Unprompted review
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Reply from Churchill Living

Thanks very much for the positive review, we're glad to hear that your mum's move went smoothly and that she received plenty of help from the team to ensure it went ahead. We'll be sure to pass on your kind comments to Aimee and Helena and the wider team.

Rated 5 out of 5 stars

Once again our sales manager Julie…

Once again our sales manager Julie Burton organised a fabulous afternoon inviting the Kidlington Choir into the Lodge to entertain us also a sing a long for us to join in ,to finish the day with Refreshments.The choir go around to all the local amenities in Kidlington & said this was the best they had attended & felt so welcome by the friendliness of us residence,Thank you Julie you never disappoint us,we are know looking forward to Macmillan get together next week.

11 September 2025
Unprompted review
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Reply from Churchill Living

This is wonderful to hear and a great example of what life with Churchill should be all about, thanks very much for sharing such lovely feedback!

Rated 4 out of 5 stars

Problem solved

Our problem that I wrote about previously has been resolved.This is thanks to our manager Steve Waite and some help from the area manager. A big thank you to you both.

10 September 2025
Unprompted review
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Reply from Churchill Living

Thank you for the positive feedback, this is very reassuring to hear.

Rated 5 out of 5 stars

We had a fabulous 2 night stay at…

We had a fabulous 2 night stay at Chelmer Lodge in Chelmsford over the weekend. The guest suite was clean and warm. The Lodge manager Nicola was very welcoming and nothing was too much trouble.

5 September 2025
Unprompted review
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Reply from Churchill Living

Thank you for this lovely feedback, we're very glad you enjoyed your visit to Chelmer Lodge and hope to welcome you back again soon. We'll be sure to pass on your kind comments to Nicola and the team.

Rated 5 out of 5 stars

Very impressed

Aimee gave us a tour of Riverain Lodge. Aimee was an excellent guide - informative and friendly.
We were most impressed with the facilites and apartments in Riverain Lodge and we intend to buy in the future.

19 August 2025
Unprompted review
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Reply from Churchill Living

This is great to hear, thank you very much for the positive feedback and we'll look forward to welcoming you back very soon!

Rated 3 out of 5 stars

I am writing this for a friend who has…

I am writing this for a friend who has recently moved to Burlington Lodge. Whilst the whole concept is to offer a smooth transition to a retirement home there are issues.For a one bedroom flat the hot water tank is exceptionally large therefore very expensive to run especially as lodge manager advised to leave on at all times. I found the monthly newsletter hilarious from the teabag thief,the non toilet flusher and heaven forbid the battery snatcher,you are not dealing with children!! I would want a full breakdown of the service charges as always Churchill are on a win win, whilst at first Churchill appear competitively mid range you multiply by 30 plus flats things such as gardening and cleaning horrendous If you just want a relively worry free mode of living not worrying about depreciating value of property great.

12 June 2025
Unprompted review
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Reply from Churchill Living

We hope that your friend is enjoying life at Burlington Lodge and we appreciate this feedback, which we will certainly take on board. Your comments about the water tank are noted, however this is partly dictated by building regulations. We do work very hard to keep service charges as low as possible for our owners, and we are fully transparent about how they are spent. A full breakdown is available for Owners, and we consult with them on this each year. We also try hard to ensure the tone of our communications with Owners is friendly but professional. If your friend has any questions or comments they can raise these with their Lodge Manager at any time, or get in touch with our dedicated feedback team on feedback@crl.co.uk.

Rated 5 out of 5 stars

Luxury guest suite.

Following a stay in the guest suite at Knights lodge, Lymington,I wanted to share how spotlessly clean well stocked, and comfortable the guest suite was.
Sharon the lodge manager was professional and efficient in handling the booking and is obviously very proud of Knights lodge as this is reflected in the luxury standard of the guest suite.
Knights lodge is in a fantastic location, walkable to the vibrant town centre and a great base to explore the New Forest.
Looking forward to visiting again.

30 August 2025
Unprompted review
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Reply from Churchill Living

Thanks very much for this lovely feedback, we're very glad you enjoyed your stay at Knights Lodge and hope to see you back again soon!

Rated 5 out of 5 stars

Review of Churchill Living - Eveshem

Review of Churchill Living - Eveshem
Stayed as a guest of a dear friend who has recently made this establishment her new home.
Such a beautifully designed & elegantly decorated place. Private, quiet & spacious with everything you need from the attentive and effervescent Dawn, Churchill Living's manager.
The town of Eveshem provides walks, lively shops and attractions, especially the old Benedictine Abbey.
Thank you to Dawn & Jo for your welcome. We have had a delightful few days. We are so happy to know that our friend has found a place she can truly call home.
Christina & John O'Flynn (Ireland)

20 August 2025
Unprompted review
Churchill Living logo

Reply from Churchill Living

Thank you very much for this lovely review, we are glad you enjoyed your visit to Charles Lodge and it's great to hear that our friendly team made such a positive impression.

Rated 1 out of 5 stars

Value of flat has halved :(

Neville Lodge, Peacehaven.
I will award one star but that is for the concept of Churchill which is a good idea.
However the execution and management leaves a lot to be desired. The building is substandard in quality of build, examples being pointing blowing out from an area of brickwork, the entrance door panels are often faulty as well as as the Careline panel, minimising security, and many others.
the value of the flats is now less than 50% of purchase price.
advice to potential owners, buy second hand to get a better deal.

9 August 2025
Unprompted review
Churchill Living logo

Reply from Churchill Living

Hi Velma, thank you for this feedback, we are glad to hear that the concept of our product appeals to you, but very sorry to hear that you are dissatisfied with the quality you have experienced. Of the issues you have highlighted, we'd like to reassure you that those which have not already been resolved are in the process of being addressed as soon as possible. Whilst the issues you've mentioned are unlikely to impact the value of your apartment to the degree you are suggesting, if you are looking to sell we would strongly recommend you speak to Churchill Sales & Lettings, our in-house resales and subletting team on 0800 077 8717 . Churchill Sales & Lettings specialise in this area and know how to successfully market and achieve the best value when selling or letting this type of property.

Rated 5 out of 5 stars

Chantry Lodge in Andover

Chantry Lodge is just a great place to be! From the friendly community, the convenient location in Andover town, and the hospitality provided by Michael our manager, there is always something to look forward to living here. The only mistake I made is that I should have moved here sooner!

6 August 2025
Unprompted review
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Reply from Churchill Living

Thank you for this excellent review, it's great to hear that life at Chantry Lodge is everything you hoped it would be, and we wish you many happy years in your new apartment!

Rated 5 out of 5 stars

PADDOCK LODGE SUMMER PARTY

Paddock Lodge I am an owner here and we had a fabulous summer party with excellent music, pimms and ice creams and lots. . of lovely new faces who came to visit. We always have really lovely events here always something to look forward to. SUE

31 July 2025
Unprompted review
Churchill Living logo

Reply from Churchill Living

This is great to hear! We're glad you enjoyed the party and it's good to know that life at Paddock Lodge is full of fun and friendship. Thank you for taking the time to share such positive feedback, it is much appreciated.

Rated 5 out of 5 stars

DELIGHTED WITH OUR DECISION

OUR WHOLE EXPERIENCE WITH CHURCHILL HAS BEEN EXCELLENT, FROM EVERY PERSON WE HAVE DEALT WITH.
ALL DEPARTMENTS HAVE GUIDED US THROUGH THE MANY PROCESSES INVOLVED WITH BUYING AND SELLING OUR PROPERTY. THIS COULD HAVE BEEN VERY STRESSFULL FOR US, BUT THE STAFF AT CHURCHILL HAVE BEEN ASSISTING US WITH COURTESY AT EVERY STAGE. WE ARE ALMOST THERE NOW AND EXCITED AT THE THOUGHT OF OUR MOVING DAY.

23 July 2025
Unprompted review
Churchill Living logo

Reply from Churchill Living

Hi Marion, thank you very much for the positive review and we're very glad to hear you've received such excellent service from our team - as we would always expect! We wish you all the very best with your move and hope you enjoy lots of happy years ahead in your new apartment.

Rated 5 out of 5 stars

A supportive and positive experience

I felt looked after from start to finish of the moving process. Gemma (Sales) and Silke (Lodge Manager) could not have been more helpful with support, advice and availability. They introduced me to existing residents, who were all very friendly, explained the moving process, the guest room booking, and helped with minor problems such as setting the water temperature and letting in someone to measure for blinds before I moved in.
Jackie from Move Assist was brilliant at helping me manage the transition from a four bedroom house to a one bedroom apartment, deciding what to take and what I wouldn’t need, and how to pack up.
Very pleased with how smooth everything was and very happy in my new home.

15 July 2025
Unprompted review
Churchill Living logo

Reply from Churchill Living

Thank you very much for this lovely feedback, it's great to hear that your move has been a success thanks to all the help and support you received from the team. We'll be sure to pass on your positive comments, and we wish you many years of happiness in your new apartment!

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