Service undertaken quickly with full installation being checked. I do not like the four hour windows when given appointments. Eg told engineer would come between 9am and 1pm. Always appears at the en... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent operative. Arrived on schedule (and telephoned a half hour in advance). Straight-forward professional behaviour. Pleasant to talk with. When necessary, explained clearly and concisely. All... See more
Company replied
Engineer Chris was very polite and professional. I have met him before but unsure if WA4 is his new area. He is very knowledgeable and explained matters extremely well and answered all my questions in... See more
Company replied
The fire engineer who attended Westgate Evangelical Chapel pembroke was prompt, courteous, pleasant and efficient. It was a pleasure to deal with him. I am sure his name was Dean. Thank you very mu... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
10K reviews
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Reply from Chubb Fire & Security UK
Dear Brian,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Mr Douse,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very friendly staff
18 June 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
I had 24 hours without electricity and…
I had 24 hours without electricity and that is why the alarm battery had run out. The engineer came at the time the correct time and m showed that at least one company dies what they say they will. Thankyou.
1 July 2026
Reply from Chubb Fire & Security UK
Dear Anne,
We appreciate your kind words! It's great to hear that our engineer was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Prompt and efficient service
Prompt and efficient service. Excellent staff
30 June 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Mike,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Our Chubb engineer Alfie is always…
Our Chubb engineer Alfie is always helpful, friendly & professional in providing a great service.
2 July 2026
Reply from Chubb Fire & Security UK
Dear Paul,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Charles,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Julie,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Quality service …
Engineer called to let me know what time he would be arriving.
Showed ID.
Pleasant and efficient.
2 July 2026
Reply from Chubb Fire & Security UK
Dear Gillian,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
reporting an alarm call
menu options nice and short and very quickly found the service I required. friendly and helpful manner on the phone had an engineer booked in very quick time.
2 July 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Mark,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Lovely member of staff
2 July 2026
Reply from Chubb Fire & Security UK
Dear Michelle,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Annual Service completed
Reminder received, scheduling team were quick to answer, book a suitable time. Engineer arrived promptly, was respectful and thoroughly tested the system before getting sign-off. Work was completed quickly.
1 July 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great service on site
Great service on site. Disappointed to be charged extra for routine materials like batteries, given the scale of charges currently.
25 June 2026
Reply from Chubb Fire & Security UK
Dear Simon,
Thank you for your honest feedback. We are glad to hear that you are satisfied with the service. Your feedback is valuable to us, and If you have any further comments or need assistance, please feel free to contact us.
Sincerely,
The Chubb Fire and Security Team
Always very helpful & willing to help.
Always very helpful & willing to help.
Answered any queries relating my call .
25 June 2026
Reply from Chubb Fire & Security UK
Dear Conrad,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your queries quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Chubb Fire Excellent Service
Chubb Fire came on site to service all of our extinguishers and provided a superb service and advice on additional equipment we needed to be compliant, this was done on the day, with no waiting.
Furter to that helped by arranging training on and Evacuation Chair we have on site
2 July 2026
Reply from Chubb Fire & Security UK
Dear Barry,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Jamie,
We are delighted to hear your positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
problem free
2 July 2026
Reply from Chubb Fire & Security UK
Dear John,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
The usual excellent service from a very…
The usual excellent service from a very helpful engineer,
2 July 2026
Reply from Chubb Fire & Security UK
Dear Jackie,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The engineer arrived on time
The engineer arrived on time, was very efficient and explained what he was doing. we even had time to talk about world cup football!!
2 July 2026
Reply from Chubb Fire & Security UK
Dear Mr Phillips,
We appreciate your kind words ! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Eunice,
We appreciate your kind words! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
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