The same friendly and efficient engineer who has been here several times before, we like the continuity. He phoned the afternoon before our appointment to ask if he could bring it forward as he was in... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a problem setting the alarm caused by an interruption whlle doing so. I rang Chubb and explained the situation to a lady who was exceptionally helpful and arranged for an engineer to ring me et... See more
Company replied
Queried the problems we were having with the keypad at the annual service. Discussed with the visiting engineer and decided on a new keypad to replace the ancient keypad we had. This was duly fitted... See more
Company replied
We have been customers for many years and have always found Chubb to be approachable and efficient. A big plus is that there is always someone on the end of the telephone to answer queries. Appointmen... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Most helpful with clear instructions.
Most helpful with clear instructions.
18 August 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Harry,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
We have had the same engineer since…
We have had the same engineer since 2009, and have built up a very good relationship.
He is very reliable, efficient and easy to get on with.
11 August 2026
Reply from Chubb Fire & Security UK
Dear Patricia,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received over the years. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Set a time and date
Set a time and date, turned up on time did the checks with minimal disruption, safe member was friendly & warned everyone before the alarm got tested.
11 August 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Engineer always makes the experience…
Engineer always makes the experience excellent. Great service and always respectful.
11 August 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Most efficient and prompt handling of…
Most efficient and prompt handling of my enquiry
18 August 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Geoffrey White,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Anthony,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback for Lee! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Routine visit booked
Unlike my last attempt this call resulted in an engineer being allocated and booked. Handled professionally.
18 August 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Vyvyan,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Good service
A moderate wait to be connected but then the appointment was made easily. The team member was friendly and helpful.
18 August 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear John,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Quick response to request and engineer…
Quick response to request and engineer phoned back promptly.
8 August 2026
Reply from Chubb Fire & Security UK
Dear Tom,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Good service as usual.
6 August 2026
Reply from Chubb Fire & Security UK
Dear Vincent,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Disjointed and frustrating
Following a fire in we have committed to spending almost £100k in restoring or replacing our fire and security systems.
Structural demarcation between functional teams and a lack of centralised project management has resulted in an uncoordinated and frustrating response.
8 August 2026
Reply from Chubb Fire & Security UK
Dear David,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Darren Munn always solves any issues…
Darren Munn always solves any issues one of our best engineers coming to site.
15 August 2026
Reply from Chubb Fire & Security UK
Dear Danny,
Thank you for your wonderful review for Darren! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Usual great service!
Polite, friendly and helpful service, AS USUAL, and Joe's visit was most welcome.
6 August 2026
Reply from Chubb Fire & Security UK
Dear Michael,
Thank you for your wonderful review for Joe! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Friendly & Helpful
Friendly, helpful and re-iterated each stage of the process for clarity.
17 August 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Wes,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The Chubb Engineers
The Chubb Engineers were very profession, efficient and friendly. Had the issues sorted quickly and tested the whole system. Great service.
15 August 2026
Reply from Chubb Fire & Security UK
Dear Andy,
We appreciate your kind words! It's great to hear that our engineer was able to assist you and resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your 5* response. We strive to provide an excellent experience for all of our customers and all feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
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