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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and respectful demeanor, highlighting their ability to explain complex information clearly and efficiently. Many people appreciate the excellent service, noting the quick installation process, tidy work, and the overall value of the products. The user experience is frequently described as smooth and easy, with consumers finding the technology and products to be of high quality. However, some customers experienced issues with product functionality, reporting that cameras malfunctioned or were overly sensitive. A few people also mentioned difficulties with customer service responsiveness, citing slow replies to emails and long wait times for technical support callbacks.

What people talk about most

Staff

Consumers consistently find staff to be professional, helpful, and efficient. Many reviewers praise the... See more

Service

People report positive experiences with service. Customers consistently praise the efficiency,... See more

User experience

Clients share positive opinions on user experience. Many customers highlight the smooth installation process... See more

Product

Reviewers express satisfaction with the product, highlighting its superb image resolution and full-color... See more

Technology

Customers consistently note positive experiences with technology. Many reviewers praise the helpfulness of... See more

Based on these reviews

Rated 5 out of 5 stars

17/02/26....The consulting engineer arrived on time for the appointment and was able answer all our questions plus give helpful advice. There was no sales pressure, we were given price options and l... See more

Company replied

Rated 5 out of 5 stars

Geoff did a stirling job and talked us through the fitting of the alarms, dissconected the old alarm and equipment consul and after fitting was completed walked us through the operational guide and... See more

Company replied

Rated 5 out of 5 stars

Our fitter was polite, respectful, and efficient. The job took several hours and he explained everything he needed to explain, upon completing he explained how to use the equipment properly, and too... See more

Company replied

Rated 5 out of 5 stars

Jamie and his apprentice Calvin came to remove my ancient burglar alarm, and fit an Eyesec modern wireless system . They were both friendly, professional and hard working, and did a superb job. Jamie... See more

Company replied


Company details

  1. Security System Installer
  2. Burglar Alarm Store
  3. Security Equipment Store
  4. Security Service
  5. Security System Supplier

Written by the company

We make security simple with NO MONTHLY FEES and we're local to you! We visit your property and show you the systems that we have available. We will advise you on the best options to suit your property, but leave you free to choose which system you would like a quote on, with no obligation. If you decide to use our services we provide hassle free installation and as much free tuition as you require before leaving your property. We provide ongoing technical assistance should you feel it is required. Our friendly approachable staff are always at the other end of the telephone to help if needed. We use the very latest technology to provide simple to use systems at affordable prices. All our prices include installation by professional fitters. We also take the time to connect your new security systems up to your home devices (T.V, Tablet, Phone etc.) to give you peace of mind wherever you may be. We offer FREE security surveys to see where you may benefit from the latest security technology along with a no-obligation quote on carrying out the work. Interest free credit, Buy Now Pay Later and other finance options are available. and Local


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Eyesec cameras install

Eyesec cameras install
Jamie fitted the cameras and accompanied wiring in a very efficient manner,and when completed he programmed our phones so we could receive images and videos explaining the process as he went along,very clean and tidy job.Extreemly impressed with product company and installer

17 April 2026
Rated 5 out of 5 stars

Eyesec home security system

Within 4 days I have had a demonstration and had my system fitted, Mark demonstrated and Jamie fitted. Really straight forward firm, no mess, no faffing around and the quality of the cameras feed is excellent.

14 April 2026
Eyesec logo

Reply from Eyesec

Thank you for taking the time to leave a review. The great service continues. If we can be of any further assistance please give us a call on 0800 112 0100 (Option 3)

Rated 5 out of 5 stars

After having trouble with the cameras…

After having trouble with the cameras Duke came and sorted everything he was excellent and explained everything that he did now working properly

9 April 2026
Unprompted review
Eyesec logo

Reply from Eyesec

Thank you for taking the time to leave a review. The great service continues. If we can be of any further assistance please give us a call on 0800 112 0100 (Option 3)

Rated 5 out of 5 stars

Alarm installation

Jamie was very professional and explained everything clearly.
I would recommend eyesec to friends.

3 April 2026
Eyesec logo

Reply from Eyesec

Thank you for taking the time to leave a review. The great service continues. If we can be of any further assistance please give us a call on 0800 112 0100 (Option 3)

Rated 5 out of 5 stars

tidy polite worker,explained system well

tidy polite worker,explained system well

1 April 2026
Eyesec logo

Reply from Eyesec

Thank you for taking the time to leave a review. The great service continues. If we can be of any further assistance please give us a call on 0800 112 0100 (Option 3)

Rated 5 out of 5 stars

Fantastic picture resolution

The resolution of the images provided by these cameras is superb. No more blurred images. All in full colour even in the dark!

31 March 2026
Eyesec logo

Reply from Eyesec

Thank you for taking the time to leave a review. The great service continues. If we can be of any further assistance please give us a call on 0800 112 0100 (Option 3)

Rated 5 out of 5 stars

Existing system upgrade.

The engineer, Jamie, attended at the time pre-arranged and before work commenced he explained what was going to occur.
As the work progressed he described what was happening and executed his tasks with efficiency, clarity and tidiness. When the installation was completed a full 'test run' was effected and explained.
We are totally satisfied with all aspects of the installation experience and with the upgrade to our existing 'Eyesec' system.

26 March 2026
Eyesec logo

Reply from Eyesec

Thank you for taking the time to leave a review. The great service continues. If we can be of any further assistance please give us a call on 0800 112 0100 (Option 3)

Rated 5 out of 5 stars

Professional throughout

Professional throughout, excellent job, would recommend this company and deserves the five star rating

25 March 2026
Eyesec logo

Reply from Eyesec

Thank you for taking the time to leave a review. The great service continues. If we can be of any further assistance please give us a call on 0800 112 0100 (Option 3)

Rated 1 out of 5 stars

Avoid. Cold callers who cannot read basic signs

Ryan knocked on our door. Even though our door has a clear sign on it that states no cold callers. He then proceeded to talk quite fast to my disabled mother and listed our neighbours names who were allegedly customers of eyesec. (Which I believe is a breach of GDPR!)He then stated that our names and address were inside the big green box on the street that housed our internet connection and our data had been compromised due to our ring doorbell too. What a load of rubbish. Avoid this company.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service , from start to finish, highly recommend this company.

19 March 2026
Eyesec logo

Reply from Eyesec

Thank you for taking the time to leave a review. The great service continues. If we can be of any further assistance please give us a call on 0800 112 0100 (Option 3)

Rated 5 out of 5 stars

Simple to use

It was not pushed onto me time given to make my mind up. Excellent service throughout and explained so simply when installed by the engineer who left no mess and tidied up afterwards

10 March 2026
Eyesec logo

Reply from Eyesec

Thank you for taking the time to leave a review. The great service continues. If we can be of any further assistance please give us a call on 0800 112 0100 (Option 3)

Rated 5 out of 5 stars

Installation guys

Installation guys polite, helpful and excellent service

18 March 2026
Eyesec logo

Reply from Eyesec

Thank you for taking the time to leave a review. The great service continues. If we can be of any further assistance please give us a call on 0800 112 0100 (Option 3)

Rated 5 out of 5 stars

Another superb job by Eyesec.

Jamie and his apprentice Calvin came to remove my ancient burglar alarm, and fit an Eyesec modern wireless system . They were both friendly, professional and hard working, and did a superb job. Jamie then taught me thoroughly how to work my new burglar alarm system by explaining and showing me how it works. Eyesec had already fitted me 3 CCTV cameras previously, and I highly recommend this Company.

18 March 2026
Eyesec logo

Reply from Eyesec

Thank you for taking the time to leave a review. The great service continues. If we can be of any further assistance please give us a call on 0800 112 0100 (Option 3)

Rated 5 out of 5 stars

Installation completed efficiently

Installation completed efficiently. Martin was very helpful, friendly and tidied up and left no mess.

17 March 2026
Eyesec logo

Reply from Eyesec

Thank you for taking the time to leave a review. The great service continues. If we can be of any further assistance please give us a call on 0800 112 0100 (Option 3)

Rated 5 out of 5 stars

Good services

Good services
Always helpful and couldn’t ask for more. Nothing too much trouble great service and very efficient

10 March 2026
Eyesec logo

Reply from Eyesec

Thank you for taking the time to leave a review. The great service continues. If we can be of any further assistance please give us a call on 0800 112 0100 (Option 3)

Rated 5 out of 5 stars

A very efficient and professional job…

A very efficient and professional job carried out by Martin and Declan for EYESEC . Polite, informative and friendly at all times. Leaving us very happy with the security cameras and very happy with the job done.

16 March 2026
Eyesec logo

Reply from Eyesec

Thank you for taking the time to leave a review. The great service continues. If we can be of any further assistance please give us a call on 0800 112 0100 (Option 3)

Rated 5 out of 5 stars

Helpfulness

The gentleman that upgraded my cameras did it with no questions and worked and stayed until both cameras picked up what the old did.

13 March 2026
Eyesec logo

Reply from Eyesec

Thank you for taking the time to leave a review. The great service continues. If we can be of any further assistance please give us a call on 0800 112 0100 (Option 3)

Rated 5 out of 5 stars

Great work by the fitter

Great work by the fitter, with tidy fitting. Explained how to operate and view each camera.

11 March 2026
Eyesec logo

Reply from Eyesec

Thank you for taking the time to leave a review. The great service continues. If we can be of any further assistance please give us a call on 0800 112 0100 (Option 3)

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