Choppa Vapes Reviews 

1,182
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

As long as the order goes smoothly, everything should be fine, but if there is a problem… good luck with customer service. I placed an order that was processed professionally but unfortunately... See more

Rated 5 out of 5 stars

I recently had an issue where my parcel vanished after dispatch. Emailed the team, received a call from Josh who also felt the parcel was lost by Royal Mail but unfortunately the original coils I'd or... See more

Rated 5 out of 5 stars

Been using choppavapes for some time now and to be honest it is my go to online vape shop. Nothing it too small for them to sort out your order. And sometimes when you do make a order they stick some... See more

Rated 5 out of 5 stars

The owner is absolutely on point with his product knowledge and charisma. I asked some difficult questions just to watch his reaction and get a gauge away from the previously mentioned comments.... See more

Company replied

Company details

  1. Vaporizer Store

Written by the company

Welcome to Choppa Vapes, the heart of the vaping community. Get all your vaping needs in one place, we have over 80 different flavours, all the latest and a wide range of hardware and over 15 years of vaping knowledge in-store or online. Over 80 handcrafted and award-winning flavours to choose from, Choppa Vapes are also the market leaders in bringing the latest and greatest hardware at the most competitive prices on the entire web. Coupled with great service and attention to detail, all vaping aspects are covered. Also join the Choppa Vapes Facebook page for an amazing community full of great advice, banter and giveaways!


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

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4.0

All reviews

(1,182)

6 reviews in the last 12 months

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Rated 1 out of 5 stars

As long as the order goes smoothly

As long as the order goes smoothly, everything should be fine, but if there is a problem… good luck with customer service.

I placed an order that was processed professionally but unfortunately did not clear customs. Since then — and this has been going on since June — I have been trying to find a solution with customer service, which has shown a truly appalling lack of responsiveness.

It takes several messages just to get a response, and when you finally do get one, the proposed “solution” is something like sending the order again — which would apparently have been rejected by customs once more. Strangely enough, no tracking number was ever provided for this supposed second shipment.

It has now been three months of going round in circles, with no satisfactory solution in sight.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Site is not safe

Site is not safe, fails to ship, refund and does not respond like a company you would like to deal with at all. Ordered a few times and every time had to contact the site prior to any movement on the order, the last order the site claimed the shipping cost went up. This was after 3 weeks waiting for the order to ship, gave them the opportunity to cancel and refund the amount, site stated it would refund the amount and as of now, no refund, no order and no reply. Buyer beware, this site SUCKS and would have given them a zero on the review but that option was not available. Go to 3fvape, Healthcabin or even Sourcemore and they have better deals and actually respond like reputable companies

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Got Ghosted

Ordered a device and some parts to get into building and what not. Ordered in July 22 reached out via email to choppavapes.com. Got a response said that its no problem to ship through. Sent a follow up email to see if it had been shipped around Aug 3rd and now today. Guess they ghosted me and took my €124.82. First time ordering from them, not happy and very disappointed with the high praise that they help customers. If they cannot fullfill just refund instead. So be cautious when ordereing from them, there is a chance that they can ghost you too.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

My parcel arrived damaged in post &…

My parcel arrived damaged in post & some contents were missing. A quick call to Josh at Choppa Vapes and everything was resolved in seconds . What an absolutely wonderful company to deal with and a benchmark to other online traders. Thank Josh you're a star !!

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Just did a google review but I thought…

Just did a google review but I thought I would come here also, again thanks so much for my order!!! I’m chuffed to bloody bits that I was able to find a specific vape juice that is literally like gold dust these days!! 🤣🤣 one very happy and definitely a regular customer from now on! Amazing, 10/10!

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience as always

Amazing experience as always, what a great team at Accrington, always so keen to help out, I am a very loyal customer to Choppa Vapes and get previews of upcoming goodies/deals and discounts. Josh is super star, goes above and beyond for me (needs a pay rise)

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Been using choppavapes for some time…

Been using choppavapes for some time now and to be honest it is my go to online vape shop. Nothing it too small for them to sort out your order. And sometimes when you do make a order they stick some extra stuff in that you didnt expect to receive cracking place to use 10/10 top place and josh who works there is a fantastic person to sort your oder if and I mean if you have a problem thanks choppa vapes

31 May 2025
Unprompted review
Rated 1 out of 5 stars

Terrible staff and service very…

Terrible staff and service very unprofessional have no clue what they are talking about. Definitely won't use again shame on you.

Just to answer your questions. Doesn't really matter where I live. There is something called traveling and saying you (don't believe having the pleasure of serving me) so you know every single person and name when someone has come in? I don't think so 🙂🤡

25 March 2025
Unprompted review
Choppa Vapes logo

Reply from Choppa Vapes

Hi Pete,

We always welcome genuine feedback from customers, but we don’t believe we’ve had the pleasure of serving you. Based on your recent reviews of our locations, it appears your comments may not reflect an actual experience with our business.

We noticed you're located in York, so we’d be genuinely interested to know more about your claimed visit to our Poole store.

At Choppa Vapes, our team prides itself on professionalism, expert knowledge, and customer care — values we’ve upheld for over 15 years in the vaping industry. We’ve built a strong reputation through award-winning service, and we're confident this speaks louder than unfounded remarks.

If you have any legitimate concerns or queries, we’re always happy to help.

Rated 4 out of 5 stars

The only reason I gave 4 stars because…

The only reason I gave 4 stars because of Josh’s customer service. He personally called me when order went wrong and corrected it with few extras. But what happened to flavour, there’s real lack of it which is very unusual for Choppa. Quality control needs attention before it becomes a common knowledge.

21 March 2025
Rated 5 out of 5 stars

Fantastic place to shop

Easy order process, fast delivery, the guys are always happy to help, willing to go above and beyond to help a customer, been shopping with them from the very beginning of this business, won’t go anywhere else

13 March 2025
Rated 5 out of 5 stars

Needed to call to chase up a delivery

Needed to call to chase up a delivery. It appeared it had been mislaid by dpd however the person I spoke to not only understood the issue, but got me out a replacement with a bonus while on the call.

Very helpful and understanding. Would highly recommend them.

17 February 2025
Rated 5 out of 5 stars

Absolutely amazing customer service.

Absolutely amazing customer service.
I had a slight issue with a mod i had ordered that wasn't in stock and the man i spoke to on the phone couldn't have been more helpful even helping to choose a replacement device.
Also upgraded my 60ml juice to a 100ml.
Definitely worth the 5 stars and more

13 February 2025

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