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DirectProductDeals Reviews 136

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TrustScore 4 out of 5

4.1

Electronic Cigarette Store
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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers had a great experience with this company. Customers consistently praise the company for its excellent products and competitive pricing, often highlighting the great value for money. The delivery service is frequently described as fast and reliable, with many appreciating the prompt dispatch and timely arrival of their orders. The overall service is also highly regarded, with people finding the ordering process easy and efficient. However, some customers have reported issues with their orders, including receiving incorrect items, missing products, or orders that were not delivered at all. A few people also mentioned a lack of response from customer service when trying to resolve these problems.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast and quick delivery,... See more

Order

People report ambiguous experiences with order. Many customers praise the easy ordering process, fast... See more

Product

Clients share positive opinions on product quality and value. Many reviewers praise the great products,... See more

Price

Reviewers consistently express satisfaction with the pricing. Many customers highlight that they find great... See more

Service

Users describe positive interactions with service. Many reviewers consistently praise the great service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Smok Nova GT Best price by far, £18.99 I upgraded from the Nova 5 which I loved and this one is better, it uses the same coils, pods are different though but cheap enough to buy. It comes with 2 coi... See more

Rated 5 out of 5 stars

Been buying from Direct Product Deals for a while now - always reliable and good pricing.

Rated 5 out of 5 stars

Shopping experience is excellent, everything from login to delivery receipt is always second to none and very easy add to that best price on the web and you have a loyal customer who just hopes you wi... See more

Company details

  1. Electronic Cigarette Store
  2. Vaporizer Store

Written by the company

DirectProductDeals is your go-to online vape store for genuine and authentic disposable vapes, vape kits, vape pods, vape mods, and liquids. Earn loyalty points with every purchase. Enjoy free UK delivery and same-day dispatch on orders placed before 2 p.m.

Contact info

4.1

Great

TrustScore 4 out of 5

136 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Customer support not great

I received a faulty vape unit as part of my recent order.
I have emailed support twice and not received any reply re sending back for a replacement.
Customer support not great verging on non existent.

1 April 2026
Rated 1 out of 5 stars

Avoid - Non existent support

Really disappointed. I've been using this company for a good while for vape juice, but this time I didn't receive what I'd ordered. Instead I received 7 different flavours with no pre contact made to see if this was ok with me. Additionally one of them was 20mg strength which I don't use.

I have sent two emails with pics requesting either they send me out the one flavour I ordered or refund me in full.

No reply from them whatsoever so I will ask my Bank to raise a dispute and chargeback.

Really poor service to a regular customer so I won't be using them again.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Shopping experience is excellent

Shopping experience is excellent, everything from login to delivery receipt is always second to none and very easy add to that best price on the web and you have a loyal customer who just hopes you will send him some vouchers.

2 February 2026

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