Chill  Reviews 

Thanks to stephen this morning so friendly obliging & sorting out my insurance such a gentleman need more staff like him many thanks stephen Jason boyle & Sharon Boyle

Spoke to Daniel about urgently reviewing my home insurance policy, and he couldn't have been more responsive and helpful getting it over the line.

This company changed me e200 to change my car to a different one absolute robbery wouldn’t touch them and also virtually uncontactable

Thais was very helpful, clear and friendly. What I didn’t understand she explained to me in detail. I asked for the details of my call to be emailed to me and Thais done this immediately. Overall very happy after my phone call today.

Jodie from Chill was very helpful with my request and had the information over to me within minutes

The best way to get really good insurance and I got assisted by Daniel and I got insurance for my car thanks :)

I had a call with Hannah today as there was confusion regarding the Insurance policy. She was brilliant, listened, investigated & clarified. She came back with a very clear response to the positive. She was a pleasure to deal with 😊

I would definitely recommend renewing online with Chill.I had some questions on the new Policy and went into Chat where I got immediate attention and all my concerns answered as well as a loyalty discount
My renewal was set up with no hassle and professional service
Very happy with the Staff and Customer Service

Paid my deposit for renewal on 12th of August, no contact from Chill or finance company, spent over an hour on two calls trying to reach the finance department on the 18th, to be told firstly I hadn't paid it then the second time to be told it was sorted, eventually had contact from the finance company saying the renewal amount is 400 euros more than Chill quoted!! And that's before the intrest is added. Altogether over 500 euro more than the actual quote!!!? Been a repeat customer for years but this is ridiculous.

In the last 2 days I have had 2 seperate phone call interactions with Chill staff & 3 email interactions.

Yesterday I received friendly helpful support over the phone from Taylor, and today I received exceptionally proactive & helpful support from Hannah. Both were followed up with really prompt professional emails. Wiktoria also sent me an email yesterday with the document I had requested, again very prompt & professional

Stephen was so helpful and got the best insurance coverage for me and my family

Stephen was wonderful, he sourced a motor policy that fully protects my no claims bonus and allows me to drive other cars with my comprehensive cover. He found exactly what I needed. Hes very helpful and friendly. 5 stars Stephen 😁

I got a discount without a hassle ending paying less than previous year

I gave it a 3 because I was waiting nearly 25 minutes for the call to be answered. However, once answered, I got the info I wanted (even though there was another 3 minutes on hold). I think it was Hannah I dealt with and the email I needed arrived that afternoon. So 5* for Hannah.

Just got my renewal car insurance.
Stephen explained everything to me that I could understand.
Great to deal with. Thank you

Spoke to Daniel on the webchat today and he very helpfully guided me to renewing my house insurance policy. He was very quick to respond and answer my questions

My car insurance needed to be transferred from a hired car back to my own car last Monday August 10th. I rang Chill insurance to be left on hold and for eventually the call to ring out . As my insurance is due for renewal, I rang a second time, another number and my call was answered within minutes. My conclusion is that if you are buying a product from Chill , calls will be dealt with in an orderly fashion, if you require any other service, your experience will be frustrating and unnecessarily stressful. I will not be renewing with Chill insurance as this is not what I had signed up for in the first instance .

A young man Stephen Donegan took my call over the phone, he was such a helpful professional worker with impeccable manners and most helpful in every way in renewal of my insurance. He found me the best deal available. My insurance was sorted in minutes with such courtesy and professionalism. Thank you Stephen, highly recommend.

I have been with Chill Insurance for many years. Its always such a smotth and easy renewal. This time I had a few changes to make so I contacted Chill on the webchat. Daniel Lambert was the customer service agent I was put in contact with. Nothing was too much trouble. He answered all my questions (I had a lot) and explained. It makes things so much easier to have pleasant staff to deal with. Thank you Daniel and Chill! Another very happy customer.

I'd give Chill a ZEO if it was possible.

I purchased a family Annual Travel Insurance policy for Europe and travelled in Jun to Spain. I unfortunately had an accident and broke my foot, but these things happen, and as I was insured, I expected to be looked after by Chill. I was not looked after!

I called Chill from Spain who passed me to a third Party CEGA, who couldn't find any policy, despite it being booked weeks earlier.

I only wanted to go to a medical center 5 minutes from my Villa, but I had to spend 45 minutes on the call whilst I was repeatedly told to go to a free service using an EU Card that I don't have and don't want. I had paid for insurance to cover these issues and wanted to be seen close to my villa.

Eventually she told me to go to another center, miles away, with the same Group name as the one beside me, I had to continuously argue for the one beside me.

Finally she agreed I could be seen at the local clinic, only for me to go to the Clinic and them to tell me that I had to pay myself in Full, because they don't deal with CEGA anymore. This is because CEGA has outstanding invoices from a few months ago that remain unpaid, despite the clinic making several requests for payment.

So I had to pay myself and told CEGA and Chill that I was seriously dissatisfied and would deal with it when I arrived home.

I then received an avalanche of emails and phone calls and again I told them to stop bothering me until I got home. The emails and calls kept coming for another few days, which I ignored.

I finally got home and then got a new email from a THIRD Company Mawdy, who sent me a huge form to complete. I never heard of them, so I refused.

I sent a mail to all 3 companies with the Medical results, the invoices and the follow up consult with an X-Ray that I had after I returned home.

Chill responded by telling me that I sent it to the wrong email address, even though it was addressed Complaints, and told me that they'll forward it to the correct department who will contact me. That was 2 weeks ago and I've heard NOTHING from Chill.

Mawdy are apparently some parent company to CEGA have started a complaint process but I've heard nothing back from them either.

CEGA have gone silent.

I am still out of pocket for nearly 300 Euros.

If I'd have known that I would have to deal with 3 Companies to try to resolve a small invoice, then I would never have booked with them.

I can only imagine the Drama dealing with these 3 organisations if it was a real crisis.

Do yourselves a favour and avoid this company, who just seek to provide enough obstacles for the claimant to become so frustrated, that they stop chasing.

Even though I have a policy with Chill for a year, I'll be buying another one, as I have no confidence whatsoever in them.

2 months later and still no contact from Chill despite me sending several emails. I would encourage anyone reading this to stay well clear. i will never use them again and will be contacting the Ombudsman