ChefSupplies.ca Reviews 359

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, highlighting items like pans, knives, and kitchen appliances for their craftsmanship and performance. Many people also appreciate the smooth and straightforward ordering process, competitive pricing, and the use of recyclable packaging. Reviewers often mention quick and efficient delivery, with products arriving well-packaged and in good condition. However, some people were dissatisfied with customer service, citing issues like unfulfilled orders, delayed shipments, and difficulties in getting refunds or resolving product-related problems. Several customers experienced receiving damaged products or items with missing parts, and some reported that delivery expectations were not met, with packages arriving much later than promised or left unattended.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and delivery. Some reviewers praise... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the solid build, durability, and... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise the fast delivery, with some... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise the ease of placing orders, fast... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many reviewers report issues such as... See more

Reviews shaping this summary

Rated 3 out of 5 stars

great high quality pan, good knife, ok sharpener, crap lid. bought the same size lid as the pan, wanted a glass one to see the food, doesn't fit for shit, way to big even though it's supposed to be... See more

Rated 4 out of 5 stars

The ordering and delivery experience with Chef Supply was excellent, the online process was very smooth and straightforward. However, we have found that the welding on the tray handles is not str... See more

Rated 4 out of 5 stars

I had good contact with the company, but the colour I wanted was not in stock, so it took a month to get delivery. I paid for it with "shop" , however it was quite difficult to track using their app.... See more

Rated 5 out of 5 stars

I had never heard of ChefSupplies before. I wanted to replace a pan I warped (oops!) but was looking for a Canadian retailer to buy from. ChefSupplies came up in my search and I’m glad they did! The p... See more


Company details

  1. Kitchen Supply Store

Written by the company

ChefSupplies.ca is 100% Canadian owned and operated. Our 140,000 square foot warehouse is located in Windsor, Ontario and we ship across Canada, and orders over $99 ship free. Find your favourites such as All-Clad, Zwilling J.A. Henckels, Lodge, Jura, Cuisinart, Ooni, Staub and more from categories including knives & cutlery, kitchen appliances, bakeware, cookware, cooks' tools and more. We are so confident in our fast shipping that we have a guarantee on over 10,000 items that if your order doesn't ship by 9:00am the next business day, your order is free!


Contact info

3.4

Average

TrustScore 3.5 out of 5

359 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Really great staff

Really great staff.
Ordered different products, one of them came with a manufacture defect, they were so quick to help me replace it and even sent me the replacement with free shipping :)
Highly recommended, they carry many products at a great price and you don't have to pay import fees...

21 November 2024
Unprompted review
Rated 5 out of 5 stars

Very satisfied

Excellent customer service. All of our questions were answered over the phone, and we were happy to support a Canadian owned company. Delighted with our purchase - particularly the HA1 Griddle, which we couldn't find anywhere else. Shipped in 5 days.

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience; quick shipping

Have done two orders in the last year of multiple different items from different brands and both were delivered quickly with high quality. I’ve had no issues and in searching around, I feel they are normally less expensive than ordering from something like Amazon. Items are packaged quickly and I got both my orders within a week, even though they were both post-Christmas orders.

14 January 2025
Unprompted review
Rated 5 out of 5 stars

I never had issue with Chef Supplies (…

I never had issue with Chef Supplies . I ordered a salad spinner that i still use daily. The packaging was perfect, no broken parts. I was able to use a coupon and the delivery was on time as indicated. I have recommended to colleagues. I still look at the website to compare prices (which are competitive) and good

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Great prices and selection!

I just purchased a de Buyer Carbon Steel paella pan from Chef Supplies.
The price at Chef Supplies was much better that I could find elsewhere, and I was really pleased with their wide selection. Shipping ended up not costing me anything since they were offering a coupon that covered the cost. The pan arrived in a timely manner and I am very pleased. I will shop at this store again.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Look at ChefSupplies.ca for All-Clad

We were looking to add to our All-Clad set. In Nov/24 we ordered the large covered oval roaster. ChefSupplies.ca had the product, the right competitive pricing, and fast delivery. The roaster is amazing, did a fantastic job for our big Christmas dinner. That experience was so good, in Dec/24 we then ordered an All-Clad large non-stick roaster for roasts. Again ChefSupplies.ca had the product, the right pricing and quick delivery. The non-stick roaster cooked the large roast great, it was easy to clean, we are ready for the next large dinner.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Very satisfied customer

I ordered several items from ChefSupplies.ca and was happy with the experience.
Chef supply kept me informed about the status of my order. Everything arrived in good condition, in a timely manner. I found the prices on their site to be quite reasonable and would not hesitate to order from them again.

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Great Company to buy from.

I bought an Ankarsram Mixer from them and they were competitive on price and the quick responses to my several questions were appreciated. I felt like there was really someone there who cared. When I finally placed the order I was pleasantly surprised at how quickly it was delivered so I could get on with making bread and playing with the machine. I'd do business again with Chef Supply in a heartbeat!

24 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent products, great prices, fast service

I ordered several items at different times from ChefSupplies, and all items were sent fairly quickly and arrived well packed and in great condition. All orders were complete, and I could not find better prices for any of the items I purchased. In fact, the set of excellent cast iron skillets that I bought are made in France and I could not find them for sale anywhere else! I will definitely be buying from ChefSupplies again.

28 September 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous experience

Fabulous experience! Easy to order and fast free shipping. Our Son in Law loves his Lodge Cast Iron frying pan. I was so happy to find such a good selection at great prices.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Great pricing, fast delivery

Great pricing, fast delivery. Bought an excellent chef’s knife for myself and a knife set for my son-in-law for Christmas.
Very happy. Highly recommended, buy with confidence.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

We ordered several items on line and received them a lot quicker than I thought and everything was in prefect shape. I would and am ordering from them again. Very ggod service

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Reliable experience

Have ordered several times, and service is always fast and the products as described. Have had no issues and fast shipping of items including delicate wine glasses, le creuset stoneware etc. Great shop for buying online!

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Best prices and great customer service!

I've only ever had a positive experience with ChefSupplies. I found their website when I was looking for an Ooni pizza oven. They had the best price so I ordered it and it arrived in 2 days with absolutely no issue. I've since ordered multiple times, including gifts for others, and received my shipment quickly and without issue. On one of my orders, the cutting board I had ordered became out of stock before they could process my order so they gave me a $15 coupon that made up the price differential with the same sized board of a different company. Great customer service and I'll be ordering from them again!

7 January 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company. I purchased an Ankascrum food mixer. It was on sale. It arrived within a week. ( I'm in BC). Everything was perfect. Will always shop from this company. Thank you

10 July 2024
Unprompted review

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