Linen Chest Reviews 315

Update: Still no response. They were quick to respond to the review but provide no customer service. I want my money back.

I should have read the reviews prior to ordering. I ordered on March 21st. After a week of not receiving an update I checked the tracking and it said expected shipment date was April 9th. Seems excessive to me but fine. April 9th has come and gone with no new update. I NEVER would have ordered had I known it would take this long. I have since reached out via email with no response. Linen Chest is holding my money and I am beginning to think this company is a scam.

I had an extremely frustrating experience shopping online with Linen Chest Canada. There’s a problem with the dresser I purchased, and despite reaching out by email, I’ve been waiting for over two months for a response. They don’t even provide a phone number to contact customer service. I also went into a store hoping to get help in person, but the staff there were unable to assist me or resolve the issue because I purchased the dresser online not in-store. Overall, this experience deserves a negative rating—not even 1 star.

I had a very poor experience with Linen Chest’s online customer service.

I submitted a request and have been waiting for over a month without any meaningful response or resolution. Despite multiple follow-ups, there was no accountability, no clear communication, and no effort to resolve the issue.

This is unacceptable for a company operating in eCommerce, where timely support is critical. Waiting weeks for basic assistance reflects a serious gap in customer service standards.

Based on this experience, I will not be ordering from Linen Chest again and would caution others about relying on their customer support.

If I could give this company a 0, I would. I have been waiting for 3.5 months on a order that was sold as to be delivered in 1-3 weeks and half the package was so severely damaged that I had to go pick it up from the delivery provider (even though I had paid for shipping) and this was 3 months after I placed the original order. I have been emailing customer support for over a month now and have not received a single response. The other half of my order has still not been shipped. This was after spending over $500 with them. I can't cancel the order online because it has been so long and they have offered zero compensation or refund based on the issue I have had. I will never order from them again and I highly discourage anyone from buying from them unless it is instore and you leave with your purchase. UPDATE - Linen Chest responded to my review saying that my claim had been escalated. This was over a week ago and I still received zero response from them, nor have I received my full order. THIS COMPANY IS AWFUL.

I placed an order for a sheet set and a pair of salt and pepper shakers (order # 84322932). I was happy with the sheet set. They sent 2 unboxed salt shakers. The item was supposedly two shakers in the shape of elephants with intertwined trunks. I opened a complaint RMA #1100009763. I waited a month without a reply, I replied to the form email asking for a refund. 3 weeks later, still no reply. This is not customer service, this is fraud. Follow up ....I received a full credit to my charge car on March 30, 2026.

I made an online order for a duvet cover and pillow shams for my son's birthday. The items were shipped on Feb 11 and made it to British Columbia by Feb 17. Then the items sat at a Can-Par facility in Surrey and Burnaby until Mar 9 when they shipped them back to Lachine Quebec. I tried reaching out to any customer service line but always got directed to Elsie the "bot". Elsie said she would start a case, but I have yet to hear from anyone. I emailed to verify that they had the unit number and then emailed again to ask why it was taking so long to make the delivery. I received a reply in french. I purposefully wanted to use a Canadian company, but I would have been better off ordering from Amazon. This has been a very frustrating experience, and we still don't have a refund or the products.

I love the quality and selection of Linen Chest products. Unfortunately, I'm still waiting for help regarding my Feb 18th 2026 order. Though in the past their online customer service has been very helpful, I wish they were able to provide less delayed customer service. I can only shop online because my mobility transpo won't take me to the nearest Linen Chest which is in a neighboring city. The delayed replies makes shopping online frustrating. I hope their customer response speed increases.

Terrible company.. The product I ordered online had flaws all over the material, did not look anything like their picture online... As far as customer service, there is absolutely none. They do not answer e-mails, the phone number I found only directs you to online chat, which is not a real online chat. You pick the closest 'problem' they offer and irt goes no where... Complete sham and I am out $200. I have learned at an expensive lesson.

I wanted to stay after 2 months finally linen chest reached out and reimbursed me. I appreciate it thank you please make your packaging better !

I hesitated to order from Linen Closet due to negative reviews on Trustpilot but decided to try it once and couldn’t be more pleased with the outcome! The products are good quality and exactly as pictured on line. Shipping was quick. I received all the products in 2 days. I am delighted with my order and my experience buying from Linen Closet.

Update: finally I had Mariette a customer service agent that was able to stopped the delivery and she processed my refund . BIG THANK TO HER 🫶🏻
That is why I’m changing my review but I’m not confident to buy again at that store due to their return policy.
Previous: Order # 84346186 If I could give minus 100 I would..😡 I ordered a SMEG EXPRESSO machine and right after my order was placed I saw their return policy and it didn’t fit my need so I tried to cancel right away. First it is so hard to find an email to contact someone you can only go on chat on the website. Then someone email me. Since march 5 I’ve been saying not to ship because I don’t want my order due to their stupid return policy and today march 11 they shipped my order 😡 I sent so many requests, no one answered.. Now I have to wait to get it and bring it back at the store .. OMG I’M FURIOUS.
The worst customer service I ever experienced.. BAD BAD BAD

In late January 2026 we ordered a kitchen dinnerware set that included a platter. The set arrived but the platter was broken. We placed a claim through their chat line providing all of the pertinent information. Despite several follow ups on our part, seven weeks later there has been no response other than the original 'your request is still in our queue". It is not possible to talk with anyone via phone and the chat option does not connect you with an agent.
Update: After posting this review l called a retail store and talked with the store manager. She was most helpful and will be taking steps to resolve the problem. I thanked her but added that following the companies protocols to resolve issues was useless. At least someone in the organization cares.

I ordered a laundry rack which, to be fair, did arrive on time. It arrived wrapped in plastic (not in a box) and was seriously damaged to the point of being unusable. Three weeks after I completed the request to return with photos (the same day the item arrived) there has been no response, except an automated email saying responses are delayed. There is no way to reach a human, only a bot which is useless.

I don't know what this company's stores are like, as there are none in my city, but I recommend against ordering anything online from this company.

I thought I would give them a shot After my abysmal experience last time trying to find "in stock items" with staff to no avail.

At least last time staff were helpful. This time they were missing in action. 2 staff on cash, 1 manager type doing display adjustments while talking with one of the the only other staff on the floor. When I came in, I saw two. Suddenly there was one. 3 couples and myself spent 10 mins wandering around the store. One of the couples asked for help, and someone was paged, but nobody showed up.

The two at the front were still chatting, looking At baby pictures apparently. The two at the cash couldn't leave the cash to help us, even tho there was nobody in the store to help us buy anything.

I left. Placed my order online from the parking lot on my phone It will arrive at my place faster than I would get help at the Pinecrest Location. Avoid this store at all costs. Save the headache of the Ikea parking lot and the non existent staff at this store. They are apparently master ninjas when customers are looking for help.

BROKEN ITEMS RECEIVED IN EARLY JANUARY 2026 AND STILL NO REFUND/RESPONSE FROM CUSTOMER SERVICE TEAM. SUBMITTED PHOTOS AND EVIDENCE VIA EMAIL/CHATBOT AND CONTINUE TO RECEIVE ZERO RESPONSE. WOULD NEVER ORDER AGAIN, WOULD RECOMMEND TO EVERYONE NOT TO BUY ONLINE. TERRIBLE SERVICE. DISAPPOINTING FOR ECOMM EXPERIENCE IN THIS DAY AND AGE.

On line order information about the product was incomplete with no information regarding assembly. When I tried to call for information the phone number extensions did not work. You can only use a chat bot (Elsie) with narrow choices for your question or complaint. If you enter anything on your own it pops back to the original screen of options. Also...you can only do this from 9 am to 3 pm Monday to Friday. I then emailed my concerns and tried to cancel the order. I received a response 3 days later saying I could not cancel (of course, because I could not reach anyone before the item shipped) and then another email with item measurements (!)
My questions were never actually answered and I never did reach an actual person to speak to. The customer service for on line orders is a disgrace. I cannot figure out how they are still operating this side of the business. If I could have chosen zero stars, I would have.

If I could give no stars I would. Ordered on Feb 13. One day it says will be delivered in March 03, ok, long gap but ok. The other times I check March days change, almost every time I look it’s a different day. So now it shows March 09, pretty sure, when it’s gonna get closer to the date it’s gonna change again. Send multiple messages, tried to reach customer service. No response. Nothing. This is my first and last time ordering through there. Horrible.

I am trying to get a response from “customer service” about my order number 84337581. It was expected to ship out Feb 18 and ZERO update since then. The website says their chat option is available certain business hours. I try to “chat” with someone during those hours and it’s only the ai bot which leads you in an infinite loop to basically tell me the same thing I already know about my order on the “track my order” page. I’ve emailed the customer service info@linenchest email and get what I believe is an auto generated unhelpful response. I refuse to drive an hour into a linen chest store for the clerk to probably tell me the same information I can read about my order online. This is the most frustrating online shopping experience I’ve ever had. At this point I plan to contact my credit card company to reverse the purchase and file a formal complaint with Consumer Protection Ontario. I encourage others to file a similar complaint.

The WORST online purchasing experience ever. The customer service is nonexistent. This was my first and last purchase from Linen Chest. Beware, you were warned!

DO NOT SHOP AT LINEN CHEST - unless you want your time and money wasted. I wish I’d read the Trust Pilot reviews before purchasing. As another reviewer mentioned, I was trying to support Canadian. What a joke. Horrible customer service - you go through the bot and might eventually hear back from a human, only to have a ridiculous list of requirements sent for a price adjustment that other Canadian retailers can accomplish in minutes and on the phone with an actual human. They also at one point said that price adjustments can’t be requested online - no idea what that meant as the human who responded sent me a laundry list of info to provide, including the literal SKU of the item. I responded with the information requested save for what I understood was a request I email my credit card number to them. I refused since that’s utterly unsafe and inadvisable and asked for an alternate way to have the price adjustment processed e.g. on a secure line over the phone. I have heard nothing back.
An item from this order was missing, as well, and I had to follow up numerous times. Eventually the item was shipped and arrived. The amount of confusion over these issues was excessive and I had to spend considerable time writing itemized emails only to be left hanging on my original price adjustment request, which is per their policy. Unbelievable. It’s been weeks without a response.

In the meantime, I made another order (I guess I was still hopeful they weren’t an horrible company) and one of the two blankets I ordered arrived DAMAGED. I have yet to receive a response about that ticket I had to submit using their bot. TL;DR: HORRIBLE CUSTOMER SERVICE. AVOID.