Chefs Flavours Reviews 493

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery and the high quality of the products. Many people appreciate the excellent service, noting the efficiency of their orders and the careful packaging that ensures items arrive in perfect condition. The wide selection of products and flavors is also frequently highlighted as a positive aspect. However, some customers also noted that the product selection has been cut, with certain previously available flavors no longer being offered. A few other people also felt that the taste of some "new and improved" flavors did not match the original recipes, leading to dissatisfaction.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Product

People report positive experiences with product, consistently praising the quality, selection, and value.... See more

Quality

Customers had positive experiences with quality. Many reviewers consistently praise the good quality of... See more

Order

Users describe positive interactions with order. Many customers praise the fast processing and delivery, with... See more

Service

Clients share positive opinions on service, consistently highlighting excellent customer service, fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always good delivery never ever messed an order up and these guys they give you the bottle tops to make your concentrates useable if you mix by weight and not syringe, unlike other tight fisted vender... See more

Company replied

Rated 5 out of 5 stars

I've tried all the flavours I ordered from you, in the Bogan RDA at 60 watts with a 0.13 single coil and every flavour is spot on (captains custard ,strawberry milkshake bottles, jam roly poly and Ba... See more

Company replied

Rated 5 out of 5 stars

I've been purchasing supplies from Chef's for many years, and they've never disappointed. Always prompt response and delivery of quality products. The other advantage is that they have a great range... See more

Company replied

Rated 5 out of 5 stars

I am a regular Customer & find the service excellent, unlike some retailers and manufactures there are always long dates on the stock so no wasted purchases. The juices are always excellent value... See more

Company replied


Company details

  1. Flavours, Fragrances and Aroma Supplier
  2. Electronic Cigarette Store
  3. Vaporizer Store

Written by the company

Flavour concentrates from around the world!


Contact info

4.8

Excellent

TrustScore 5 out of 5

493 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

Not delivered package

The package was improperly packed or damaged and was returned to the sender by customs. It's been 2 weeks since the return, and I still haven't received any information about what's going on with the package. One email was even ignored and it was only after another that I learned that the package had not yet been returned.

4 February 2025
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Reply from Chefs Flavours

Hi Piotr,

Since this is an international order, we can only issue a re-send or refund once we receive the original package back at our premises.

I'm very sorry for the delay - I realise that it has been 2 weeks since customs released the parcel, but unfortunately, there's nothing we can do to expedite its arrival.

As previously mentioned via email, as soon as it does arrive we will let you know and offer either a re-send or a full refund for your order.

If you have any more questions or feedback, please drop us an email at info@chefsflavours.co.uk

Rated 5 out of 5 stars

Great shop

Great shop, nice contact, fast shipping to Austria!

14 February 2025
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Reply from Chefs Flavours

Thanks so much for the 5 stars, Lisa! Happy to hear your order arrived safely :)
- Megan

Rated 5 out of 5 stars

Excellent service

Excellent service! Great supplier and will use again for my next purchase 🙂👌🏻

12 February 2025
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Reply from Chefs Flavours

Thank you so much, Aaron!
- Megan

Rated 5 out of 5 stars

Been using them for years

Been using them for years. Super reliable & great service. Appreciate the surprise sweet included in every delivery. Makes the misuses happy 😊

27 January 2025
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Reply from Chefs Flavours

Thanks for the great review!
- Megan

Rated 5 out of 5 stars

Chef's is great

Chef's is great. They have a good selection, reasonable prices and they always fill the order quickly. Their International shipping charge is fair and it gets here as quickly as Customs will allow. I couldn't ask for anything more.

21 January 2025
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Reply from Chefs Flavours

Thanks so much for this review, Randall!
- Megan

Rated 5 out of 5 stars

Incredibly quick delivery

Incredibly quick delivery even in the aftermath of the storm. Great range of products at prices that are hard to match. Thank you very much chefs.

24 January 2025
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Reply from Chefs Flavours

Thanks very much, Roy!
- Megan

Rated 5 out of 5 stars

Efficient

Fast, friendly and always a pleasure - well done CF.

21 January 2025
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Reply from Chefs Flavours

Thanks for the great review, Stanley!
- Megan

Rated 5 out of 5 stars

Another happy customer

Well organized website and easy to place order. International shipping available for an acceptable fee. Fast shipping but had to pay additional VAT upon receiving shipment.
Overall very happy with the service and will make purchases again in the future.

13 January 2025
Chefs Flavours logo

Reply from Chefs Flavours

Thanks so much for your review!
- Megan

Rated 5 out of 5 stars

The One Shots are the best I've tried so far

I have been ordering from Chefs Flavours for the past couple of years, even after the change. I always get the One Shots, especially the Tobacco Crunch, Nice Custard Cream, Fruit Fusion, and Blueberry Muffin. Those are a must and I get a couple of different ones each order. The shipping is always fast and on time.

20 December 2024
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Reply from Chefs Flavours

Thanks so much for this great review! We're very happy to hear you've been loving our flavours :)
- Megan

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