First customer here. I purchased things from a Black Friday sale. Not only were the prices excellent but the customer service phenomenal! I made 2 separate orders on the same day. And they emailed me... See more
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Review summary
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What people talk about most
Based on these reviews
Absolutely fantastic service. Ryan and his team are amazing . Super speedy delivery less than 24 hours from me placing my order will definitely use them again 💯 Everyone at the The E-Cig Shop y... See more
Company replied
I am very happy with Theecigshop . Ryan is always helpful with any questions I have and provides great customer service. When an item has been out of stock, I receive a notification as soon as it is a... See more
Company replied
I have used this company for years and have never once had bad service or products, best company out there for DIY eliquid supplie in my opinion. Great team, fast delivery and quality products all a... See more
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Company details
Written by the company
The only place you need for your DIY e-liquid needs. One of the largest selections of flavour concentrates in the UK with next working day delivery available. The highest qulity products from the best manufacturers of flavours such as Capella, The Flavor Apprentice, Inawera and many more. We also provide a massive selection of oneshot flavour concentrates from brands such as Vampire Vapes, T-Juice, Exceptional vapes and our in house brand Mixology. We also supply hardware like mods and replaceable coils from the leading brands in the vaping industry aslwell as the most delicious premium premixed e-liquid shortfills and extremely competitive prices.
Contact info
Unit 26 Vanguard Trading Estate, Britannia Rd, S40 2TZ, Chesterfield, United Kingdom
- 01246232277
- enquiries@theecigshop.uk
- theecigshop.uk
4.8
Excellent
245 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from The E-Cig Shop
Thanks for taking the time to leave your review. We hope you shop with us again
Next day delivery
Next day delivery, cant argue with that.
Only issue I had, the courier (DHL), never delivered, the next day, so say an Issue.
But Thanks Guys, great service.
30 March 2026
Reply from The E-Cig Shop
Thanks for taking the time to leave your review, I hope there wasn't any inconvenience caused by the delay 🙏
Extremely helpful and knowledgeable…
Extremely helpful and knowledgeable staff (Ryan)
Super fast delivery ordered 3 pm delivery by 11am next day outstanding service. Would 100,% recommend especially to those just starting up in vaping.
11 March 2026
Unprompted review
Amazing fast delivery and when payment…
Amazing fast delivery and when payment system was down Ryan sent me a link super helpful
2 March 2026
Reply from The E-Cig Shop
Thanks for bearing with the issues we were having Gina. Everything is working fine on the site again now 😊
Always outstanding all round service…
Always outstanding all round service from the e cig shop whole range of goodies from beginners to advance vaping at great prices , always blown away with dispatch and delivery times like less than 24hrs from time of order to delivery 😀 why shop anywhere else
26 February 2026
Reply from The E-Cig Shop
Glad to hear you're having a good time with us Andy 🙏
Outstanding service as always
Outstanding service as always
Always happy to help and give advice
By far the best service around
24 February 2026
Reply from The E-Cig Shop
Thanks for taking the time to leave a review Stuart!
Reply from The E-Cig Shop
We're glad you had a good experience with us Jane.
Finally after a couple of years I have…
Finally after a couple of years I have found the flavour I've been looking for. Aromaxy tobacco with a splash of vanilla essence.
Thanks to Ryan and the team.
If you are looking for a great service that's quick and reliable look no further than The Ecig Shop
3 February 2026
Reply from The E-Cig Shop
We have plenty of that flavour left, when you need more get in touch!
Reply from The E-Cig Shop
Thanks for shopping with us Mat, we're glad you've had a good experience.
Great service
Great service, helpful staff, always on hand to advise on alternatives if sold out on what you'd normally use!
Great work folks
1 January 2026
Unprompted review
Reply from The E-Cig Shop
Thanks for taking the time to leave your review!
Service very good
Service very good. Product good too. Will definitely use this company again.
5 January 2026
Reply from The E-Cig Shop
We're very glad to hear this! Hope to see you again soon Val 🙏
Always a pleasure…..
Always a pleasure dealing with Ryan and the peeps at TECS. Great selection of juices and hardware, with great customer service to go with it. Never bitter and always happy to help 😆
29 December 2025
Reply from The E-Cig Shop
Thanks for that Bryan, for once I'm genuinely #notbitter
Every dealing I've had with the…
Every dealing I've had with the existence cig shop has been excellent.
Great prices, great service and fast dispatch times, using good couriers
30 December 2025
Reply from The E-Cig Shop
Thanks for your review Mark, it helps massively and means a lot 🙏
I am very happy with Theecigshop
I am very happy with Theecigshop . Ryan is always helpful with any questions I have and provides great customer service. When an item has been out of stock, I receive a notification as soon as it is available again along with a discount code for the inconvenience. Thank you for consistently providing such a positive experience.
29 November 2025
Unprompted review
I am very happy with Theecigshop
I am very happy with Theecigshop . Ryan is always helpful with any questions I have and provides great customer service. When an item has been out of stock, I receive a notification as soon as it is available again along with a discount code for the inconvenience. Thank you for consistently providing such a positive experience.
28 November 2025
Reply from The E-Cig Shop
Thanks for your feedback, always good to hear customers having a positive experience.
Absolutely fantastic service
Absolutely fantastic service. Ryan and his team are amazing . Super speedy delivery less than 24 hours from me placing my order will definitely use them again 💯
Everyone at the The E-Cig Shop you do an amazing job ... keep it up 👊👍🏻🇯🇲
15 November 2025
Unprompted review
Reply from The E-Cig Shop
Glad to hear it 😁
First customer here
First customer here. I purchased things from a Black Friday sale. Not only were the prices excellent but the customer service phenomenal! I made 2 separate orders on the same day. And they emailed me saying I’d qualified for free delivery, and paid for 2 delivery fees by mistake and immediately refunded me for the delivery fees. Products arrived the next day and they threw in some freebies which is always appreciated. Thank you Ryan and the team.
27 November 2025
Unprompted review
Reply from The E-Cig Shop
Hi Tommy, we're happy to hear you've had a good experience with us! Let's hope it continues 😁
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