I rang the Natural Skincare Factory on Saturday 5th September to ask if their products were genuinely made in Scotland, as I had just received my order and there was no mention of this on the jars. Th... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Pleased to receive free small tube of Active Cream which will be ideal to take on holiday. Delivery was speedy. My father used this cream for many years & felt it helped with his arthritic pain so m... See more
I was having difficulty getting to sleep and then waking at 3am due to restless legs and anxiety through perimenopause. I decided to try the Natural Skincare Factory Magnesium Oil Spray after reading... See more
Order sent out promptly and great price saving offers like 3 for2 a d free postage. Have used Active Cream for my knees for many years and found in cold weather by using it twice a day, instead of usu... See more
Company details
Written by the company
At Natural Skincare Factory, we are more than just a skincare brand; we are a community that deeply cares about our customers and the products we create. Our devotion to crafting natural, high-quality skincare solutions stems from a genuine love for high quality products.
Contact info
PO Box 18699, AB42 9AS, Peterhead, United Kingdom
- 0800 0199932
- trustpilot@naturalskincarefactory.com
- naturalskincarefactory.com
4.8
Excellent
441 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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No problem whatsoever
No problem whatsoever, everything from ordering etc was very good. Would recommend to family and friends.
28 August 2026
Lovely natural skincare products…
Lovely natural skincare products delivered promptly and so easy to order.
26 August 2026
Absolutely brilliant
Absolutely brilliant! From communication to the FASTEST dispatch and delivery service was 10/10. Magnesium spray/cream is amazing! Restless leg cream is a game changer aswell. Highly recommend!
5 September 2026
Unprompted review
Happy shopper
Good quality products that really work. Fast delivery. Very impressed with this company.
26 August 2026
Very happy customer
Im so happy to say that I have recieved my order today of Magnesium Spray after asking this company for advice on using it on my son's toes after he broke his leg and also for my own use. Not only did I recieve the spray in a quick and timely manner, I also recieved the Magnesium Comfort Cream too to try as a gift. I am so touched by the kindness of Adrian and this company and I cannot wait to try these products. Im sure I will be a regular customer from now on. Thank you so much you are greatly appreciated!👏
9 September 2026
Unprompted review
Extremely quick delivery
Extremely quick delivery, in fact came the next day . Haven’t tried the body wash yet but love the shampoo.
25 August 2026
Fantastic Company
The team at Natural Skincare Factory, not only sell the most amazing natural products, the magnesium spray and active care cream being 2 of my favourites but they go above and beyond to help out any way they can.
2 July 2026
Unprompted review
I rang the Natural Skincare Factory on…
I rang the Natural Skincare Factory on Saturday 5th September to ask if their products were genuinely made in Scotland, as I had just received my order and there was no mention of this on the jars. The very polite young lady said there was no-one to answer my query, but she assured me that someone would ring me on Monday. Sure enough, on Monday 7th September, Adrian rang me and said their products were all made in Scotland apart from the plastic tubes which were made in York. We then had a great conversation about the “Broch”!
1 September 2026
Delivery issue
Delivery delayed but have since received item.
Company unhappy about delay but very helpful following contact.
1 September 2026
Great products
Fantastic products and first class service. Really helpful advice given. Recommend to give it a try. If in doubt the staff will always be happy to answer questions. Used by several members of my family.
28 August 2026
Delivery was so quick
Delivery was so quick. My husband loves the magnesium spray and I love the cream. It’s made a big difference to my skin
28 August 2026
A very good company
I've used natural skincare factory for quite a while and always happy with their products. Service and delivery is very good I've even had Adrian ring me on several occasions a very personal service. My last purchase for the green mussel tablets only took them for a short while but think they are very good don't really like the smell but feel they are effective so will.put up with it and the active joint cream is really good.and the magnesium cream in fact every product does what it says so thank you very much. A pleasure to deal with this company
28 August 2026
Magnesium Spray is amazing!
I was having difficulty getting to sleep and then waking at 3am due to restless legs and anxiety through perimenopause. I decided to try the Natural Skincare Factory Magnesium Oil Spray after reading good reviews. After the first night of using it, I have slept all night every night! I can't recommend it highly enough. If I could give it 10 stars I would!
3 August 2026
Unprompted review
Quick delivery easy to pay for customer…
Quick delivery easy to pay for customer service is one of the best I have come across over the internet as for the spray I got works a treat helps calm me enough so I can get to sleep wish I had found this sooner going to try the cream order it this coming Monday so look forward to using that to
17 August 2026
Unprompted review
Active care cream
I started using the active care cream. after i got my cast off.i have got metal plates in my ankle. and the cream works well on the joints of my my ankle. Its a Brilliant product!!
27 July 2026
Unprompted review
Really blown away by this company
I am not one for reviews normally but this company go above and beyond for their customers. What a lovely business owner. My daughter uses the cream but I wanted to try the spray. I had a sample delivered to my home for her to try this evening. Truly amazing service, really helped my little girl try it for the first time. Just shows how local business are worth their weight in gold.
15 August 2026
Unprompted review
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