I used the chat to find out why I was not able to place an order through Exchange. The immediate problem was quickly identified; the logon details still used an old email address. If I logged on to t... See more
Company replied
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See what reviewers are saying
The website is easy to use, easy to find what I was looking for and the products are clearly displayed. I did receive several confirmations which made me think I had placed multiple orders, but after... See more
Company replied
Charity Digital Exchange is a great and easy way for charities to save lots of money on software so they can spend it on front line services instead. We use them a lot. Also good advice and super help... See more
Company replied
Very pleased with ease of purchase of voucher towards discounted Wix subscription which has saved our charity several hundred pounds. Great value for money. Thank you.
Company replied
Company details
Written by the company
Charity Digital is a charity helping other UK charities to achieve more with technology. We educate the sector with articles, podcasts, webinars, and videos on essential topics, such as fundraising, service delivery, finance, artificial intelligence, and cyber security. We host online and in-person events, workshops, and webinars that provide charities with essential information and practical skills in areas such as grant-funding, budgeting, and accessibility.
Contact info
113-115 Fonthill Road, 2nd Floor London , N4 3HH, London, United Kingdom
- N/A
- customerservice@charitydigital.org.uk
- charitydigitalexchange.org
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Excellent service
8 April 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Excellent
Excellent, prompt and reliable customer service, and a fantastic support for charities with low income who need access to reliable IT and tech services. Cannot recommend them highly enough!
8 April 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Simple and fast
2 April 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Supportive and have a range of tools…
Supportive and have a range of tools that charities can utilise.
1 April 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Charity Digital Exchange is a great and…
Charity Digital Exchange is a great and easy way for charities to save lots of money on software so they can spend it on front line services instead. We use them a lot. Also good advice and super helpful support.
22 March 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Needed some serious anti-virus because
Needed some serious anti-virus because, being a trustee, I need 100% security. Charity Digital helped tremendously here.
28 March 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Charity Digital overlooked the payment
Charity Digital overlooked the payment, with the result that for a few days we did not have AV protection.
28 March 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
The experience was very simple
The experience was very simple, straightforward and it worked. Thank you all.
16 March 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Really useful site for charities with…
Really useful site for charities with great information, resources and great customer service.
24 March 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Great resource for struggling charities…
Great resource for struggling charities as always.
14 March 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Had a few issues with a licence key
Had a few issues with a licence key, but support was there and helped fix the issue.
Genuinely good service.
11 March 2025
What I wanted without fuss
18 March 2025
Website problems
Couldn't log on because of a 'glitch' in the login process that kept asking me to update my details. Wasted my afternoon trying to get this corrected without success.
Ordered software that was needed urgently, only to be told afterwards that it would take 4 days to arrive.
14 March 2025
Very quick and efficient
Very quick and efficient - and an amazing resource for charities. Brilliant
5 March 2025
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