I used the chat to find out why I was not able to place an order through Exchange. The immediate problem was quickly identified; the logon details still used an old email address. If I logged on to t... See more
Company replied
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See what reviewers are saying
The website is easy to use, easy to find what I was looking for and the products are clearly displayed. I did receive several confirmations which made me think I had placed multiple orders, but after... See more
Company replied
Charity Digital Exchange is a great and easy way for charities to save lots of money on software so they can spend it on front line services instead. We use them a lot. Also good advice and super help... See more
Company replied
Very pleased with ease of purchase of voucher towards discounted Wix subscription which has saved our charity several hundred pounds. Great value for money. Thank you.
Company replied
Company details
Written by the company
Charity Digital is a charity helping other UK charities to achieve more with technology. We educate the sector with articles, podcasts, webinars, and videos on essential topics, such as fundraising, service delivery, finance, artificial intelligence, and cyber security. We host online and in-person events, workshops, and webinars that provide charities with essential information and practical skills in areas such as grant-funding, budgeting, and accessibility.
Contact info
113-115 Fonthill Road, 2nd Floor London , N4 3HH, London, United Kingdom
- N/A
- customerservice@charitydigital.org.uk
- charitydigitalexchange.org
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Charity digital have some great offers…
Charity digital have some great offers and do help charities a lot. Its a shame that the big companies like Adobe make their licencing so complicated its almost impossible to manage some subscriptions. When there are problems though Charity Digital is responsive and do their best to help
30 April 2025
Great software discounts for charities
30 April 2025
no fuss ordering
21 April 2025
Great service
I contacted charity digital to re validate our charity’s subscription that had expired after 5 years. The charity digital dealt with it promptly and renewed our membership That entitled our charity to purchase adobe acrobat pro at a very discounted rate. It was great
11 April 2025
Great Service
Fantastic service! I had a bit of trouble verifying our organistion, but the Customer Service Team walked me through the process and resolved my issue.
15 April 2025
We have used Charity Digital for many…
We have used Charity Digital for many years and have always been very happy with their services. As a tiny registered charity it has helped us to save precious funds.
15 April 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
This is such a great service
This is such a great service, a lifeline for small charities. Everything is dealt with promptly +++++
15 April 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
First class experience
They went out of their way to be helpful and to resolve a problem that we encountered. The only slight difficulty we encountered was that the invoice shown an incorrect address both for billing and for delivery and they were unable to correct it.
14 April 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Quick and easy process
Quick and easy process. Very helpful staff and they got back to me when they said they would.
10 April 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
It's been quite troublesome to belong…
It's been quite troublesome to belong to this what with username / password failure to login and register. So much here is harder to do, has more steps and admin fees and delivers more confirming emails. It's like visiting a shop that hates you.
7 April 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
So easy to obtain exactly what we need!
We have used Charity Digital a few times now and the process is so easy and quick! Would definitely recommend them to other charities.
4 April 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Ease of use overall
10 April 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
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