I used the chat to find out why I was not able to place an order through Exchange. The immediate problem was quickly identified; the logon details still used an old email address. If I logged on to t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The website is easy to use, easy to find what I was looking for and the products are clearly displayed. I did receive several confirmations which made me think I had placed multiple orders, but after... See more
Company replied
Charity Digital Exchange is a great and easy way for charities to save lots of money on software so they can spend it on front line services instead. We use them a lot. Also good advice and super help... See more
Company replied
Very pleased with ease of purchase of voucher towards discounted Wix subscription which has saved our charity several hundred pounds. Great value for money. Thank you.
Company replied
Company details
Written by the company
Charity Digital is a charity helping other UK charities to achieve more with technology. We educate the sector with articles, podcasts, webinars, and videos on essential topics, such as fundraising, service delivery, finance, artificial intelligence, and cyber security. We host online and in-person events, workshops, and webinars that provide charities with essential information and practical skills in areas such as grant-funding, budgeting, and accessibility.
Contact info
113-115 Fonthill Road, 2nd Floor London , N4 3HH, London, United Kingdom
- N/A
- customerservice@charitydigital.org.uk
- charitydigitalexchange.org
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Essential for Charities
I’ve been using Charity Digital for some years for charities I am involved in. It’s a great service providing access to tech at reduced rates.
13 March 2025
Great value and easy to use
5 March 2025
We've just used Charity Digital…
We've just used Charity Digital Exchange for a second time to access a discounted subscription for our gymnastics charity's website and booking system. This makes this technology much more accessible for small charities.
12 March 2025
Purchase options to pushy in trying to…
Purchase options to pushy in trying to force PayPal registration
10 March 2025
Valuable resourcs
It is helpful to be able to access these resources at such a price.
The admin side of purchasing seems a little complicated though.
10 March 2025
Discount renewal - done!
Just renewed the discount to our charity's Zoom subscription. All ran smoothly. It is wonderful that Charity Digital make these offers easily available to small charities, like us, meaning we can focus our resources on our mission.
20 February 2025
Thank you!
Very easy to sign up and negotiate the website and has saved us a small fortune in necessary programs
28 February 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Excellent website
Excellent website, very informative and intuitive. Easy to navigate. Great follow-up emails
5 March 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Easy Software Download
The dashboard was easy to use and the software download quickly and easily.
21 February 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Always very proactive and efficient
Always very proactive and efficient. Really useful for Micro SMEs
18 February 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Wonderful support for low income charity
13 February 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Excellent company
Excellent company
We will be able to buy much more technology for the charity now
14 February 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Have been dealing with these guys for…
Have been dealing with these guys for some time, always great.
21 February 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
responded helpfully to queries
responded helpfully to queries and reissue of codes etc
13 February 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Slower than expected
Unfortunately took over three weeks and chasing to get order through despite BACS having cleared early in process.
18 February 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
Sorry to hear of the delay with your order.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Great service as always
18 February 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
A great resource and a pain-free…
A great resource and a pain-free enrolment process, thank you.
17 February 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.