I used the chat to find out why I was not able to place an order through Exchange. The immediate problem was quickly identified; the logon details still used an old email address. If I logged on to t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The website is easy to use, easy to find what I was looking for and the products are clearly displayed. I did receive several confirmations which made me think I had placed multiple orders, but after... See more
Company replied
Charity Digital Exchange is a great and easy way for charities to save lots of money on software so they can spend it on front line services instead. We use them a lot. Also good advice and super help... See more
Company replied
Very pleased with ease of purchase of voucher towards discounted Wix subscription which has saved our charity several hundred pounds. Great value for money. Thank you.
Company replied
Company details
Written by the company
Charity Digital is a charity helping other UK charities to achieve more with technology. We educate the sector with articles, podcasts, webinars, and videos on essential topics, such as fundraising, service delivery, finance, artificial intelligence, and cyber security. We host online and in-person events, workshops, and webinars that provide charities with essential information and practical skills in areas such as grant-funding, budgeting, and accessibility.
Contact info
113-115 Fonthill Road, 2nd Floor London , N4 3HH, London, United Kingdom
- N/A
- customerservice@charitydigital.org.uk
- charitydigitalexchange.org
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Frustrated by the failure of Charity…
Frustrated by the failure of Charity Digital to refund the cost of a cancelled event paid for on the 7th May following numerous requests
7 May 2026
Unprompted review
Such a beneficial digital resource for…
Such a beneficial digital resource for when access to technology and bang for buck are key.
10 June 2025
Terrible Technical Support - Buy Direct
Our entire charity has been without email for one week.
Microsoft Support cannot help us direct as we are listed as a customer of Charity Digital. The Charity Digital website now has no contact phone numbers which I find rather remarkable.
I managed to find an aged (potentially obsolete) phone number online (020 7324 3390) but I am kept in a permanent message loop and nobody answers. The voice message says “your call is held in a queue” and that we can “request a call back” yet the Charity Digital website stipulates “Please note: Phone lines, LiveChat and Call Backs are no longer available.”
So which is it? If the phone line is not serviced anymore why hasn't the voice message on the above number been updated?
Seemingly TechSoup is the only technical support available now. Yet on the Techsoup website it says support is only available from 10am to 12pm. However when I try to make contact during these times it says support is unavailable. This is incredibly frustrating.
Put simply… we cannot operate with such terrible support. A ‘free’ licence is no good if there is actually a massive ‘cost’ in terms of lost productivity.
We have been unable to support families living with cancer for an entire week. These are families who are living in very difficult circumstances who rely on our support.
We are very disappointed in Charity Digital.
19 September 2025
Unprompted review
Getting a 70% discount for my charity…
Getting a 70% discount for my charity to use WIX for another 2 years!
26 June 2025
Easy to follow purchasing process.
28 June 2025
Really helpful service for charities…
Really helpful service for charities and nonprofits.
19 June 2025
My request for support was actioned…
My request for support was actioned within five minutes! How good is that! Thanks Damla.
Steve
12 June 2025
Great resource for charities
28 May 2025
really kind and flexible people
27 May 2025
Helpful and prompt service.
23 May 2025
Easy ordering and fast delivery.
14 May 2025
Fantastic offers for charities that…
Fantastic offers for charities that make all the difference
15 May 2025
Some exceptional discounts to be had
Some exceptional discounts to be had, others not so much but definitely worth signing up just for the Microsoft user accounts alone.
14 May 2025
Very easy to find what I needed and…
Very easy to find what I needed and place the order. The money we save can be directed to frontline services and buying the Win Pro licence to upgrade from Windows Home saves a fortune when buying a new laptop!
5 May 2025
Quality Software and a Straightforward Process
The process was really straightforward and I now have access to a desktop design program I could not have afforded normally and I have already designed my first iron on badge which I know will raise much needed funds.
2 May 2025
Easy to use and great value
8 May 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.