Channable Reviews 343

Excellent customer service and a much more in-depth product then initially expected./

Channable is a great feed management tool and my experiences with customer service are always good.

It was a pleasure to speak to Mitch de Jong :) He helped me with some rules with lot of patience when I called Channable. He even called me back to suggest an easier way to implement the rules on applying discount. Full marks to his dedication and help and the fact that he stepped in my shoes to solve the issue!!

Kind regards,
Nupur

Looking for a feed management tool? Let me save you some time - use Channable. The UI is intuitive and using rules to optimize your feed is a breeze. What really amazes me though, is how their support team consistently go above and beyond in answering our technical and performance-oriented questions. Thanks Channable Support a million times over!

Ik wordt altijd goed geholpen door Channable. Eventuele follow up is efficient, relatief snel en transparant

Always good and quick response from the helpdesk
Very helpfull and a great tool!

Woocommerce > Channable > Amazon experience: a total nightmare.

Bills keep coming in, support is super slow. Some days they have a 'training day' = no support. Some other days they are just not available - no support.

Have to give amazon access to a ton of people in the company to get any help.

No accountability, so far very frustrated here. However, we have been spending hundreds of hours getting our site to the 'feed mentality' and quitting by now is a total failure.

You will need API keeps for everything. Even if you cannot use the product, the bills keep coming!

Very flexible and easy to understand software solution.
The support ist very quick, friendly and helpful. Full points for Channable from us.

We are using this software for synchronizing our shop data with eBay. Works overall very good, some minor limitations as to individually created attributes (which we cannot import into eBay via Channable). Channable has a very good understanding of eBay which is very helpful for our setup work. The software is not cheap, but pricing is reasonable (especially compared to product information management systems which were the alternative we were looking at).
Big plus: Extremely knowledgeable and fast support, one of the best I've worked with so far. Big asset of the firm!

I started 2 months ago as Affiliate Manager and in the agency I work for we use Channable. I like using Channable on a daily basis. Whenever I need support I open a ticket to the customer support. Their reply is very fast, 2 hrs on average I´d say. Sometimes even faster! That's a great perk when you just started with a tool that can offer a broad spectrum of features. Keep up the good work, guys!

The PERFECT tool for feed management. So complete and easy to use at the same time!

Channable for me is quite intuitive to use. If you got questions the support is there for you in a most friendly and helpful way. The possibilities with this tool are endless. Love it.

We needed a reliable connection between Magento 2 and our marketplace and shopping feeds and, most especially, allowed for the ability to apply a variety of rules and filters to ensure that only the desired information reached our various end marketplaces. Additionally, dealing with Amazon Marketplace integration is painful, to say the least, and quick integration with that process along with great rules and filters helped us migrate our inventory from our previous feed management to Channable with relatively little pain. Great system and great support as well!

Everything you need as an online store owner at a great price and excellent customer service.
Besides the marketplace connections, the solution for Google Ads is particularly noteworthy, which allows you to create very diverse ads without any major technical knowledge.

they are amazing!! very happy that i found them!

They kindly helped me set up Shopify and Amazon. Due to setting Shopify complicatedly, there were many errors in setting up Channable, but I was really grateful for their kind response. Even if an error occurs, I am not afraid. Thank you!

We have been working for almost 4 months via Channable to integrate our product listing to the Omni-channels and the results are amazing. They facilitate our business more than we expected.

Besides, my sincere thanks for the customer service for always assisting me and working simultaneously with me.

My company implemented Channable to beef up our eBay presence and list more efficiently to eBay. Initially we had a tough go at it and I was dealing with many reps. However, once I got in contact with Ohudy Luna from channable he made it his job to fix any and all errors we were having. He stayed in contact with me and returned all calls and emails (I might have been a pain in the butt at times) but he always went above and beyond. It was essentially to the point we were thinking of discontinuing channable but once Ohudy took over helping us things worked out due to his dedication to making things right. Was a pleasure to work with and he to this day still checks in to make sure all is working as it is supose to. In my opinion I wish more support techs took the approch Ohudy takes because he is a ROCK STAR.

Dear Herr Jonas Milch
Technical Support DACH ist best. Danke. Jun