Horrible experience. No way to speak with a actual person. Every email takes days for anyone to respond. They don't send out gift cards in timely manner. Still waiting after ordering on Black Friday... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a $10 Roblox card through CashStar, and never received the code or confirmation email. I contacted support and never got an email back, even after a whole week of waiting. I’ve been scamm... See more
Company replied
My Friend ordered me a Roblox gift card from here for my birthday and it got delivered to both my emails, just for me to open it and it doesn’t even work I was on a trip and came back thinking it had... See more
Company replied
After redeeming the giftcard itself on cashstars website, I used the credit to buy a £30 boots card. Cashstar then gave me a website link instead of a code number and didn’t give me a security code. T... See more
Company replied
Company details
Information provided by various external sources
CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.
Contact info
Middle Street 129, 04101, Portland, United States
- cashstar.com
1.2
Bad
795 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered two gift cards for Roblox
Ordered two gift cards for Roblox. Both flagged for 'suspicious activity' even though I have ordered things from then before. The refunds are not instant and from what I see in the replies do not happen at all. Horrible company.
29 March 2026
Unprompted review
Reply from CashStar
Dear Frog,
We’re sorry to hear about the frustration you experienced with your Roblox gift card orders being flagged for suspicious activity, especially since you’ve successfully ordered with us before, and we understand how concerning it is to feel unsure about the refund process. We truly appreciate you taking the time to share this feedback, and we want to make sure we look into your specific case so we can help resolve it. To move forward, we’ve sent you an email from noreply.notifications@trustpilot.com so we can securely gather the details needed to review the issue and assist you directly—please check your inbox (and spam/junk folder just in case), and we’ll continue supporting you from there.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 04/02/2026:**
Hello Frog, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
Stole my PlayStation gift card and shared my private info!
Stole my PlayStation gift card and shared my real name and location!
I bought a gift card but I didn’t know you couldn’t buy one for someone in a different country. I tried to get support to transfer the card to me instead then. Email support kept telling me the issue was fixed but I could never access the gift card. THEN they sent an email with my personal info (name, location, etc) to my friend! I never wanted that shared!!
I did a chat with cashstar/playstation, and they told me they needed the number, which I was never given since I didn’t redeem the gift card in the first place. They took 10 minutes for every reply and were rude, insinuating I didn’t understand. They never resolved my issue, and said I needed to talk to cashstar- which is who I was talking to!
Absolute SCAM of a company that will steal your money, give you the runaround, and will leak your personal info! I will NEVER buy a PlayStation gift card again!!
14 March 2026
Unprompted review
Reply from CashStar
Hi there,
We are very sorry to hear about your experience and understand how frustrating and concerning this situation feels, especially regarding access to the gift card, the support interactions, and your concerns about personal information being shared. We take allegations of unauthorized charges, data privacy issues, and poor service very seriously and would like the opportunity to review what occurred and assist further. To continue, please check your email for a message from noreply.notifications@trustpilot.com and respond directly to it so we can securely gather the details needed to investigate and work toward a resolution.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 03/18/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
I purchased an ecard for Sephora
I purchased an ecard for Sephora. It took my money and never processed the card. Their customer service number just claims to expedite the issue and nothing gets resolved. FRAUD
6 March 2026
Unprompted review
Reply from CashStar
Dear Lisa,
We are very sorry to hear about the trouble you experienced with your Sephora eGift Card order and understand how frustrating it is when a purchase doesn’t process as expected. We appreciate you letting us know, and we want to review this urgently so we can resolve it for you. Please check your email for a message from noreply.notifications@trustpilot.com, as we reached out to gather the information needed to look into your order and assist you further.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 03/12/2026:**
Hello Lisa, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
No gift card access and no response
Bought a gift card on black Friday deal, I have never been able to access it nor the bonus gift card. It is actual theft, you can't contact them, I have tried a few different ways since the end of Nov last year and had no response at all. How they are allowed to operate I don't know. Blatant thieves.
23 November 2025
Unprompted review
Reply from CashStar
Dear Rebecca,
We’re truly sorry to hear about the difficulties you’ve experienced accessing both your Black Friday gift card and the bonus card, and we understand how frustrating this has been after trying to reach us multiple times without success. Your feedback is important to us, and we appreciate you taking the time to share your concerns publicly. To assist you further and resolve this as quickly as possible, please check for an email from noreply.notifications@trustpilot.com, as we’ve reached out through Trustpilot to securely gather the information needed to look into your order. We’re committed to helping get this sorted for you.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 03/08/2026:**
Hello Rebecca, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Let down
Claims they will send out gift cards im 24 hrs its been 5 days such a let down for my 10 year old sister
22 February 2026
Unprompted review
Reply from CashStar
Hello,
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the delay—especially knowing this gift was meant for your 10‑year‑old sister. We understand how frustrating it is when something intended to bring joy ends up causing disappointment. We’d like to look into this right away and help get this resolved as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve reached out through Trustpilot to securely collect the information we need to assist you further.
Warm regards,
Josh R.
CashStar Team.
Spent $15.00 on a roblox eGift Card…
Spent $15.00 on a roblox eGift Card only to take my money and not give me what I paid for? You really need to fix the validation process if it keeps "cancelling" orders yet not returning even a cent of what was paid. I just wanted some robux.
12 February 2026
Unprompted review
Reply from CashStar
Hello there,
Thank you for sharing your experience, and I am very sorry to hear that your Roblox eGift Card order was canceled and that you did not receive what you paid for. This is certainly not the experience we want for our customers. In order for us to look into your purchase and assist you further, please check your email for a message from noreply.notifications@trustpilot.com where you will find our request for your details. Once we receive that information, we will be able to investigate and help resolve this as quickly as possible.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 02/14/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Did not refund scammed out of 100 euro
Terrible experience was charged and not offered a refund got scammed out of 100 euro please never use this platform. The 1.2 stars is more than it should be i think it should be 0!!!!
10 February 2026
Unprompted review
Reply from CashStar
Dear Thames,
Thank you for sharing your feedback with us, and we’re truly sorry to hear about your experience—this is never what we want for our customers. We understand how upsetting it must feel to be charged and not receive the resolution you expected, and we want to make sure we look into this further so we can assist you properly. To protect your information, we’ve reached out through the Trustpilot email system, so please check your inbox (including spam/junk folders) for a message from noreply.notifications@trustpilot.com. Once we receive your details through that secure channel, we’ll be able to investigate and work toward a solution as quickly as possible.
Warm regards,
Josh R.
CashStar Team.
Avoid e-gift cards.
Had to deal with Cashstar to get refunds on unused Starbucks cards.
The process could not have been more painful. One challenge is that it appears the customer service center for Canada is based in Mexico or Central America so communicating in English can be challenging.
That's not the employee's fault, these are just people trying to do their job, that's Cashstar's fault.
They were doing their best to speak English, and their English is way better than my Spanish, but it's still rough which makes basic communication and resolution much more difficult.
After giving me the runaround for a couple hours, gift cards can't be refunded, they are final sale, blah, blah, blah, you have to talk to Starbucks (Starbucks says you have to to talk to Cashstar - the old run around, works every time), they ultimately cancelled and refunded several gift cards, but only after I threatened to escalate.
They then refused to refund two gift cards that were part of the same group and said they had zero value. Originally they said it was because they were too old, but the reasons just kept changing.
Will I be buying Starbucks gift cards again? Ummm....no, and I'm going to take a couple years off Starbucks too - so 75 bucks in refund for gift cards that were never used will cost Starbucks Net Present Value - at least 10K.
Not a good trade, but hey, what do I know about business.
29 January 2026
Unprompted review
Reply from CashStar
Hello Craig,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the challenges you encountered while seeking assistance with your unused Starbucks eGift Cards, and we understand how frustrating communication issues and conflicting information can be. Our team aims to provide clear and efficient support, and it is disappointing to learn we fell short of that standard in your case. We would like to look into this further and assist you directly, so please check for an email from noreply.notifications@trustpilot.com where we have requested your information in order to investigate and help resolve this matter.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 02/03/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
Purchased 2 x $25 egift cards
Purchased 2 x $25 egift cards, only one worked.....contacted tech support, they said too bad, the gift cards had been emailed.
Will not buy from them again.... do not use.
21 December 2025
Unprompted review
Reply from CashStar
Hello Shane,
Thank you for sharing your experience. We are very sorry to hear that one of your egift cards did not work and that your interaction with support left you feeling unsupported. We truly want to resolve this for you. Please check your email inbox, including your spam or junk folder, for a message from noreply.notifications@trustpilot.com so we can securely collect the information needed to assist you further. We look forward to helping make this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 02/03/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
Giftcard issue
Earlier today I purchased a gift card, but I never received the gift card code. I also have not received any refund. I checked my email (including spam) and my account, and there is nothing there.
What makes this more frustrating is that I contacted customer support and have not received any response at all. The payment went through successfully, but there has been no follow-up or resolution.
I would appreciate CashStar reviewing this transaction and either sending the gift card code or issuing a full refund as soon as possible.
28 January 2026
Unprompted review
Reply from CashStar
Hello Mako,
Thank you for sharing this with us, and I am very sorry for the inconvenience you have experienced with your recent gift card purchase and the lack of follow up. We want to help resolve this as quickly as possible. Please check your email inbox, including your spam or junk folders, for a message from noreply.notifications@trustpilot.com since we need to securely gather your information in order to review the transaction and provide the appropriate resolution. We look forward to assisting you further.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 02/03/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
I bought a 100 gbp PS gift card
I bought a 100 gbp gift card for PlayStation. It worked all well at the end and the credit was added properly, but I found it weird that I was not asked for my email - I've just received a link to the gift card (if I closed or refreshed my browser it would just disapear).
9 January 2026
Unprompted review
Reply from CashStar
Hello Janko,
Thank you for sharing your feedback and for leaving us a 4‑star review. We are glad to hear that your 100 GBP PlayStation gift card worked properly and that the credit was added without any issues. We understand your concern about not being asked for your email and receiving the gift card link directly, and we appreciate you pointing this out. Delivery methods can vary depending on how the order is completed, but your comments help us identify opportunities to improve the experience. If you have any questions or need support in the future, our team is always ready to assist.
Regards,
Maurice V.
CashStar Team.
CashStar DOES Meaningfully Respond to Issues Via Public Forums.
EDIT (1/18/25): I have raised my rating to 3 stars from 1 after a full refund by CashStar of the original purchase price. Unfortunately I cannot give a more positive rating at this time for a couple reasons. It took more effort to rectify this than a simple initial request. Secondly the offering of the bonus value in the form of a half dozen "bonus cards" explicitly labeled as "Not Gift Certificates" so that their use could be severely restricted to a tiny subsection of theater concessions and not general use with Cinemark as was expected. I will in future ensure the missing terms of purchase and use are present (they weren't) first in general with gift cards and hope to find use for CashStar's services which in past have been good. This was a satisfactory solution on CashStar's part and I thank them for it.
__________________________________________________________
My "bonus cards" electronically sent along with my purchased Cinemark gift cards turned out to not only have a 2 month expiry period, but could ONLY BE USED FOR CONCESSIONS. Those were the only reasons I bought gift cards. I have purchased these in the past since I use them for movie tickets, and no such restrictions existed. No mention was made at point of sale. These also cannot be used for merchandise or alcohol.
Their "customer service line" never picks up, even after hours on hold, and I learned why. They did send back a prompt email via their online form request. A cheery note with tons of bizarre, irrelevant emoticons explained "Gift card sales are considered final because once they’re issued, there’s no way to confirm if they’ve been used." This is clearly untrue since both the user and the theater can check the balance at any time.
10 January 2026
Unprompted review
Reply from CashStar
Hello there,
Thank you for sharing your feedback. We understand your concerns regarding the restrictions on bonus cards and the experience you had with our support channels. We truly want to assist you further and clarify this situation. Please check your email from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to resolve this for you.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 01/14/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Gift card fraud
I have a giftcard from Boots.com sold by this company. I have had approximately 15 contacts with Boots via email, telephone and social media. They have refused outright to provide any assitance with serval members of staff admitting that BOOTS HAVE PROVIDED THEM WITH NO TRAINING TO ADDRESS SUCH ISSUES. they have been completely clueless, passing me from one agent to another, none with an answer or solution. they have directed me to contact CASHSTAR directly, which i have attempted to do via their website. I have clearly outlined the problem, and indicated that i just want to use the giftcard that I am legally entitled to. they have flatly ignored my correspondence. I am left out of pocket WITH NO ACCESS TO ANY SUPPORT OR ACCOUNTABILITY FROM EITHER BOOTS.COM OR CASHSTAR. AVOID BOTH.
27 October 2025
Unprompted review
Reply from CashStar
Dear Helen,
Thank you for sharing your experience. We’re truly sorry to hear about the difficulties you’ve encountered and the frustration this has caused. Your feedback is important to us, and we want to make this right. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to assist you further. Once we have your information, we’ll work to resolve this promptly.
Warm regards,
Josh R.
CashStar Team.
Absolute scammers and Thieves DO NOT BUY!!!
Absolute scammers!
Friend got me a 50 dollar e-gift through the official roblox site. Guess what? It never came. Checked with support and they said they declined it. Funny cause the bank didnt. 50 bucks approved and no card hours later. They promised that they would escalate it. I know they will probs respond to this saying "Oh were sorry and well email you" I promise you if they do I will delete the review and leave a 5 star one. They probably Will never. Its beyond me how they have any sort of partnerships. I will pursue this until its resolved. Beware though that they charge you but claim they did not AND THEN... Nothing will happen. They count on little kids buying it with there allowance. It speaks volumes that they have over 1000+ 1 star negative reviews across 3 reviewing platforms. Thieves and Scammers that have no shame in lying. Oh and support was useless.
10 January 2026
Unprompted review
Reply from CashStar
Dear Faze,
Thank you for sharing your experience with us. We’re very sorry to hear about the issues you encountered and understand how frustrating this must be. We’d like to review your order and work toward resolving this as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to assist you further. Your feedback is important to us, and we appreciate the opportunity to make this right.
Warm regards,
Josh R.
CashStar Team.
Appalling experience using this Company
Had the most appalling experience with this company. I bought 2 gift cards from them as Christmas presents for my grandson and actually thought I was dealing with PlayStation from the representation in the advertising. The order said I could get a refund up to 14 days after purchase if I hadn’t redeemed the codes.
I subsequently decided to ask for a refund as my grandson’s preferred the cash and emailed to request this. I was shocked when Cashstar responded saying they didn’t give refunds. I contacted PlayStation on their suggestion and they said they couldn’t help but gave me a reference for Cashstar confirming I had not used the codes.
Cashstar still refused to give me a refund and told me to go to my bank.
I feel this company has totally misrepresented the guarantee on their paperwork about my right to a refund and PlayStation are benefiting from this disreputable company.
You use them at your peril and if anything goes wrong they will never give you your money back.
12/01/2026
I have now had a response from this terrible company. This is what it said on my order about refunds:
Cancellation: You can cancel your purchase within 14 days from the date of purchase and receive a refund, provided that you have not redeemed the code. To request a refund contact us. Nothing in this email affects any rights you may have under local applicable law in respect of refunds for faulty products.
I therefore asked for a refund and DID NOT redeem the codes. This is what this company emailed me today:
Hi X
We are following up regarding your previous refund request for order XX. Please note that this case was previously escalated and reviewed. The resolution determined that a refund cannot be honored because the balance is not reflected in the order.
As outlined in our policy, there is a strict no-refund policy once eCards have been viewed. Due to this situation, we are unable to issue a refund.
We truly understand how frustrating this may be, and we appreciate your patience throughout this process. You are welcome to dispute the charges directly with your bank if you wish to pursue this further.
If you have any questions or need additional clarification, please reply to this email and we will be happy to assist you.
Thank you again for your understanding.
Warm regards,
Client Experience Specialist ll
10 January 2026
Unprompted review
Reply from CashStar
Dear Josephine,
Thank you for sharing your experience with us. We’re truly sorry to hear about the frustration this caused and understand how disappointing this situation must feel. We’d like to review your case in detail and see how we can assist further. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary information to look into this for you. Your feedback is important to us, and we appreciate the opportunity to make things right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 01/12/2026:**
Hello Josephine, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Thieves! Terrible Customer Service
I wish there were an option to give zero stars. I ordered a gift card on December 12th, and it stated that it would be sent via next-day delivery with USPS. Christmas came and went, and I never received the card.
I contacted them at the end of December to follow up, and they told me to wait 15 business days due to Christmas traffic. It is now January 9th, and after contacting them again, I was told it can take up to 20 business days and that I should continue waiting!
I asked them to cancel the physical card and send a digital gift card instead, but they completely ignored that request. They have happily taken my money and delivered nothing. $250 gone!
I am furious at this appalling customer service!
UPDATE:
As you can see they offered to send an email to resolve this issue. However, not only did I never receive that email, they are claiming they cant help me because I didn’t reply. Just avoid them!
9 January 2026
Unprompted review
Reply from CashStar
Hello Nourah,
Thank you for sharing your feedback. We’re truly sorry for the delay and the frustration this has caused. We’d like to assist you further and resolve this as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to help you with your order. We appreciate your patience and look forward to making this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 01/13/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
Roblox giftcard
Originally on the 24th of December I had ordered a gift card, around £100, and didn't receive it. The transaction is still pending for it to this day, I have tried many ways of contacting their customer support but it takes more than a week supposedly. On top of that, I chose to give it the benefit of the doubt and try again, this time with a lower amount (£50). Both transactions failed and stuck in pending, no gift card received, and am now having to wait for their support to help me out.
31 December 2025
Unprompted review
Reply from CashStar
Hello Nasim,
Thank you for sharing your experience. We’re sorry to hear about the issues with your gift card orders and the delay in support. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com and respond with the requested details so we can resolve this for you as quickly as possible.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 01/02/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
I bought a Roblox 10€ gift Card today
I bought a Roblox 10€ gift Card today, I haven't received the code, I tried to ask support, they send me with "auto support", can't see my gift card anywhere, ask then using the email the provide for Roblox for cards support, I ask them for refund, no answer too.
1 January 2026
Unprompted review
Reply from CashStar
Hello Vanessa,
Thank you for sharing your experience. We’re sorry to hear you haven’t received your Roblox gift card and that our support process didn’t meet your expectations. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly.
Regards,
Maurice V.
CashStar Team.
Scam scam scam
Scam scam scam! Somehow processed orders against my card without authorisation and refused to rectify. Avoid at all costs
29 December 2025
Unprompted review
Reply from CashStar
Hello Thomas,
Thank you for sharing your feedback. We take concerns like yours very seriously and want to assist you further. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to investigate and resolve this matter promptly. Your satisfaction and security are our top priorities.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 01/01/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Customer suport is non-existent
Customer support is non-existent. I'm having trouble with a gift card link for Sony PlayStation that I bought to surprise someone, so I did not opt for the email version. Neither I nor the recipient can see any gift card code. We are being prompted for an email address, but I opted to send this via link rather than email, so that information was never provided. Tried to register a support ticket but I never get any email confirmation (like a ticket ID for reference). Live chat does not work at all.
Update 15 JANUARY 2026: I have confirmation from both CashStar Support (US) and Sony PlayStation Support (Romania) that, despite the PlayStation website directing me to make the purchase, they will not provide the product or a refund because I am outside the US.
Crucially, I was charged but never even received the 12-digit code. Their stance implies it is acceptable to bill international customers, deliver nothing, and refuse refunds based on location. There is no geo-lock for customers to stop them from being able to buy things they can't even use or get refunds for in other geographies.
30 December 2025
Unprompted review
Reply from CashStar
Hello,
Thank you for sharing your experience with us. We’re truly sorry to hear about the difficulties you’ve encountered with your PlayStation gift card and the challenges in reaching support. We want to help resolve this as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we need to gather some details from you to assist further. Your feedback is important, and we appreciate your patience while we work to make this right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 01/01/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
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