Horrible experience. No way to speak with a actual person. Every email takes days for anyone to respond. They don't send out gift cards in timely manner. Still waiting after ordering on Black Friday... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a $10 Roblox card through CashStar, and never received the code or confirmation email. I contacted support and never got an email back, even after a whole week of waiting. I’ve been scamm... See more
Company replied
My Friend ordered me a Roblox gift card from here for my birthday and it got delivered to both my emails, just for me to open it and it doesn’t even work I was on a trip and came back thinking it had... See more
Company replied
After redeeming the giftcard itself on cashstars website, I used the credit to buy a £30 boots card. Cashstar then gave me a website link instead of a code number and didn’t give me a security code. T... See more
Company replied
Company details
Information provided by various external sources
CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.
Contact info
Middle Street 129, 04101, Portland, United States
- cashstar.com
1.2
Bad
796 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is a scam!
I purchased a gift card through CashStar, completed the payment, and provided all required personal details. Despite this, the gift card was never sent. There was no clear explanation, no timely update, and no resolution.
From a customer’s perspective, paying for a product and not receiving it—especially after submitting personal information—is extremely concerning. The lack of transparency and delivery makes this experience feel unreliable and potentially scam-like.
I would not recommend using this service unless CashStar significantly improves communication and fulfillment.
29 December 2025
Unprompted review
Reply from CashStar
Dear Jane,
Thank you for sharing your feedback. We’re very sorry to hear that your gift card was not delivered and that you didn’t receive clear communication or timely updates. We understand how concerning this experience must feel, and we want to make things right. Please check your email for a message from noreply.notifications@trustpilot.com, as we need a few details from you to investigate and resolve this promptly. We appreciate your patience and the opportunity to address this.
Warm regards,
Josh R.
CashStar Team.
Boots Card
Ordered an e card for a chrstmas present for my niece and much to my embarrassment it was never sent out. The money was taken from my account though! Really disappointed.
Update: after raising this directly with Boots the voucher was finally sent out on 31.12.25 - 7 days later than I ordered it for.
24 December 2025
Unprompted review
Reply from CashStar
Dear Grieveson,
Thank you for sharing your experience. We’re truly sorry to hear that your eGift card for your niece wasn’t delivered as expected, especially during the holidays, and we understand how disappointing this must be. Please check your email for a message from noreply.notifications@trustpilot.com, as we need a few details from you to investigate and resolve this promptly. We appreciate your patience and the opportunity to make this right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 12/31/2025:**
Hello Grieveson, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Gift cards never delivered
Bought a Thriftbook gift card that was not delivered nor the bonuses. Contact was worthless.
24 December 2025
Unprompted review
Reply from CashStar
Dear Richard,
Thank you for sharing your feedback. We’re sorry to hear about the trouble with your Thriftbooks gift card and the bonuses not being delivered. We’d like to look into this and make things right. Please check your email for a message from noreply.notifications@trustpilot.com, as we need a few details from you to assist further. Once we have that information, we’ll work quickly to resolve this for you.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 12/31/2025:**
Hello Richard, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
My money was stolen by this company
Similar to other experiences here - I purchased gift cards from Royal Caribbean that uses CashStar and the money was immediately taken from my account but I did not receive any email confirmation and thee gift cards were never received. I called and company claimed to have no record of the purchase but it is clearly shown on my bank statement as a debit. Something fraudulent happening here. Stay away and stay aware!
28 December 2025
Unprompted review
Reply from CashStar
Dear Anna,
We’re very sorry to hear about your experience and understand how concerning this must be. We’d like to investigate this further and resolve the issue for you as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to assist you. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 12/30/2025:**
Hello Anna, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Paid but Never Received the Digital Gift Card
I paid for a digital gift card that was never delivered.
The money was taken from my bank account, but the gift card was not accessible.
Despite multiple attempts to contact customer support by email, I received no reply at all.
This company shows a complete lack of professionalism. Stay away.
25 December 2025
Unprompted review
Reply from CashStar
Hello Nellie,
We’re very sorry to hear about your experience. We understand how frustrating this must be and want to help resolve it as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to assist you further. Thank you for giving us the opportunity to make this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 12/27/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
SCAM!!
SCAM!!!
My brother bought me a £50 gift card for psn and when i click on the link it dosent exist !! Scam company!
26 December 2025
Unprompted review
Reply from CashStar
Hello Jonathan,
We’re sorry to hear about your experience. We’d like to help resolve this as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to assist you further. Thank you for giving us the opportunity to make this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 12/30/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
Bought a eGift card
Bought a eGift card, got charged, didn't receive. They told me to give it 24 hour hours and it should be in my emails. Such a scam honestly. It's supposed to come immediately. Don't buy from this website!
25 December 2025
Unprompted review
Reply from CashStar
Hello Caitlin,
Thank you for sharing your feedback. We understand how important it is to receive your eGift card promptly, and we’re sorry for the inconvenience you’ve experienced. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com and respond with the requested details so we can review your order and resolve this as quickly as possible. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 12/26/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
I bought a roblox giftcard for 50…
I bought a roblox giftcard for 50 british pounds but never received it
24 December 2025
Unprompted review
Reply from CashStar
Hello Simon,
Thank you for sharing your feedback. We’re sorry to hear you haven’t received your Roblox gift card. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to resolve this issue promptly.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 12/25/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Reply from CashStar
Hello there,
We’re sorry to hear about your experience and understand how frustrating this must be, especially during the holidays. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you to assist further and resolve this issue promptly. Thank you for giving us the opportunity to make this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 12/25/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Having to add to the negative reviews…
Having to add to the negative reviews here as there is seemingly no way otherwise to get in touch with the company.
Received a voucher as a holiday gift from work activated it and the balance was shown online. Went to use it instore and had a 0 balance (embarrassing) and then looking for who to contact to get this amended leads you down a rabbithole of nothingness
UPDATE 02.01
request for futher information was sent in the middle of the christmas holidays with a 3 day deadline. Happy to provide further information if a new link is sent
22 December 2025
Unprompted review
Reply from CashStar
Hello Celine,
Thank you for sharing your feedback. We’re sorry to hear about the issue with your voucher balance and the difficulty in finding support. To help resolve this promptly, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you. We appreciate your patience and look forward to assisting you.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 12/30/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
Total scam!
Total scam!! Unbeknowst to me I purchase a Cinimark gift card through Cashstar.Com for a family member. I gave the person's name receiving the gift and was told I would receive a link to forward the card. I was never sent the kink. If there was a limk required why wasn't it provided when the confirmed the sale.
20 October 2025
Unprompted review
Reply from CashStar
Hello David,
Thank you for sharing your experience. We’re sorry to hear about the inconvenience with your Cinemark gift card delivery. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 12/30/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
Horrible customer service
Horrible experience. No way to speak with a actual person. Every email takes days for anyone to respond. They don't send out gift cards in timely manner. Still waiting after ordering on Black Friday which is almost 4 weeks now. Asked for refund on 2 cards that we suppose to be mailed. Instead they canceled all cards including ecards that were actually received but not used yet. What an awful way to do business.
22 December 2025
Unprompted review
Reply from CashStar
Dear Ilene,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the delays and the inconvenience caused with your recent order and refund request. We understand how frustrating this experience must have been, and we want to make things right. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to confirm some details to assist you further. We appreciate your patience and the opportunity to resolve this for you.
Warm regards,
Josh R.
CashStar Team.
Gift cards
Ordered gift cards for cinemark on 12/1 charged on 12/3 and still no gift cards. I selected physical cards for a 5 & 6 year old because they like to have them in their hands. Many phone calls to cinemark and CashStar. Was told yesterday I should get them by 12/23!!??!! We will see. Not sure there’s
any hope for a refund.
Got a reply wanting additional info. Not sure of anymore info to provide. It’s pretty simple….paid for but have not received gift cards.
18 December 2025
Unprompted review
Reply from CashStar
Hello Karen,
Thank you for sharing your experience. We understand how important it is for your gift cards to arrive on time, and we’re sorry for the delay you’ve encountered. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional information to resolve this for you as quickly as possible. We appreciate your patience and look forward to making this right.
Regards,
Maurice V.
CashStar Team.
Buy your gift cards from anybody but these guys.
Bought a PlayStation digital card. It took about 3 hours of it being stuck in ‘processing’ for me to shop elsewhere and request to cancel. (Shortly after getting a ‘your order could not be completed and we can’t tell you why’) In the mean time I bought another card of the same from Best Buy and got it within a few minutes. This is an inferior service and I’m shocked PlayStation uses it as their go to provider.
18 December 2025
Unprompted review
Reply from CashStar
Hello Stephen,
Thank you for sharing your feedback. We’re sorry to hear about the delay with your PlayStation digital card order. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to confirm some details to assist you further and resolve this as quickly as possible. Your experience matters to us, and we appreciate the opportunity to make this right.
Regards,
Maurice V.
CashStar Team.
I purchased a Home Goods gift card for…
I purchased a Home Goods gift card for $50 on 9/19/25 that was to be mailed to the recipient. The card was never sent and I have been contacting these people for almost 3 months now asking for a refund. They have repeatedly assured me that the issue would be addressed but they don’t do anything so I have to start all over again. Don’t buy anything from these people because you will never get what you paid for and you can’t get a refund either.
19 September 2025
Unprompted review
Reply from CashStar
Hello Carol,
Thank you for sharing your feedback. We’re truly sorry for the inconvenience you’ve experienced with your Home Goods gift card order. We want to resolve this as quickly as possible and have sent you an email from noreply.notifications@trustpilot.com to securely gather the details we need to assist you further. Please check your inbox and respond at your earliest convenience so we can make this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 12/20/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Won’t give me a refund
I accidentally ordered a snapchat 29.99 E-card card. Cash star is refusing to give me a refund. There is a link provided to redeem the gift card and I never pressed the link. I also emailed a photo showing proof that I never redeemed the e-gift card. It would be shown on their end if I did. My advice is to stay far away from this company. They will steal your money. There is a reason they have a 1.3/5 stars.
18 December 2025
Unprompted review
Reply from CashStar
Hello Isabel,
Thank you for sharing your feedback. We understand your concern and want to assist you further. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional details to review your case and provide the best possible resolution. Your experience matters to us, and we appreciate the opportunity to make this right.
Regards,
Maurice V.
CashStar Team.
I have recently gone on maternity leave…
I have recently gone on maternity leave and was kindly gifted an BOOTS e-gift card from my US/UK colleagues for £250. I recently went to use the gift card for some nappies and formula, and the card doesn’t work due to validation issues. I have reached out to BOOTS who said it is with Cash Star. I have filled in an online form and still waiting for someone to come back to me. It is so disappointing that a thoughtful gift that would be useful around Christmas time whilst on maternity cannot be used
17 December 2025
Unprompted review
Reply from CashStar
Hello Asha,
Thank you for sharing your experience. We’re truly sorry for the inconvenience caused, especially during such an important time for you. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 12/23/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
Terrible service
16th of December 2025 - Terrible service. Order 2 gifts cards for PlayStation at €60 each for a Christmas present and was told I’d be provided a link. Instead I got charged, and received no indication that I even purchased them, only knowing I got charged by Cashstar via the charge of €120 under Sony gift card. Very disappointed and if I don’t receive what I paid for or a refund I will absolutely be doing a charge back despite the consequence of being blacklisted from psn.
17th of December 2025 - The reply they left is a lie and I have not received any email or a refund as of now.
16 December 2025
Unprompted review
Reply from CashStar
Hello Jade,
We’re sorry to hear about your experience. We understand how important it is to receive your gift cards promptly, especially during the holidays. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com and respond so we can gather the necessary details to resolve this issue quickly. Thank you for bringing this to our attention.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 12/18/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Faulty E-cards
After redeeming the giftcard itself on cashstars website, I used the credit to buy a £30 boots card. Cashstar then gave me a website link instead of a code number and didn’t give me a security code. The website link apparently doesn’t exist when I try to use it and boots customer service says it out of their hands. Such a Scam and waste of time
12 October 2025
Unprompted review
Reply from CashStar
Dear Amy,
Thank you for sharing your experience with us. We’re sorry to hear about the trouble you encountered when trying to use your Boots gift card. We understand how frustrating it must be when a link doesn’t work as expected. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to resolve this issue promptly. Your feedback is important to us, and we’re committed to making this right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 12/17/2025:**
Hello Amy, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Scam company who use AI and never resolve anything
I've been talking to "Customer Support" for 3 days. I've sent 8 emails asking for a voucher to be re-allocated to a different email address. Every single time they claim the voucher has been updated, but it fails to work with an identical problem.
The emails are definitely AI generated, no human is involved with the process, I'm unable to request a refund and I'm unable to get a resolution to my problem.
My money is as good as stolen at this point and the company are the biggest scam going. I will be filing a small claims court challenge shortly.
Edit 14/12/2025 - we are up to 12 emails now, the same problem persists. Unable to redeem the gift card, customer support claiming they've solved the issue and being refused a refund. Small claims court action starting if not resolved in the next 3 days.
11 December 2025
Unprompted review
Reply from CashStar
Hello Paul,
Thank you for sharing your feedback. We’re truly sorry to hear about the difficulties you’ve experienced and understand how frustrating this must be. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional details to resolve this issue promptly. Your satisfaction is important to us, and we appreciate your patience while we work to make this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 12/12/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
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