Horrible experience. No way to speak with a actual person. Every email takes days for anyone to respond. They don't send out gift cards in timely manner. Still waiting after ordering on Black Friday... See more
Company replied
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Review summary
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Based on these reviews
Ordered a £30 PSN gift card took 3 hours to be emailed to me. In today's day and age that is an appalling time frame for a digital give card. Other online providers are much quicker with some codes I'... See more
Company replied
I reached out to customer support multiple times and didn't received a response for days. Every payment method I tried for buying a gift card was canceled without explanation. I ended up having to buy... See more
Company replied
Earlier today I purchased a gift card, but I never received the gift card code. I also have not received any refund. I checked my email (including spam) and my account, and there is nothing there.... See more
Company replied
Company details
Information provided by various external sources
CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.
Contact info
Middle Street 129, 04101, Portland, United States
- cashstar.com
1.2
Bad
753 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely poor delivery timeframe
Ordered a £30 PSN gift card took 3 hours to be emailed to me. In today's day and age that is an appalling time frame for a digital give card. Other online providers are much quicker with some codes I've ordered in the past being emailed within minutes of purchase. Why are Sony even using this company ??
16 April 2026
Unprompted review
Reply from CashStar
Hi Darren,
Thank you for sharing your experience. We understand how frustrating it can be to wait longer than expected for a digital gift card, especially when instant delivery is anticipated. While most orders are delivered within minutes, some purchases may require additional processing or security checks, which can result in delays like the one you described. We would appreciate the opportunity to review your order details and assist further. Please check your inbox for a message from noreply.notifications@trustpilot.com and reply directly to that email so we can gather the necessary information and help resolve this for you.
Regards,
Maurice V.
CashStar Team
Got charged twice for Sephora gift card…
Got charged twice for Sephora gift card purchase and never received the code! Horrible, buggy service!
15 April 2026
Unprompted review
Reply from CashStar
Dear Dmytro,
We’re sorry to hear about your experience and understand how frustrating it must be to see a double charge and not receive your Sephora gift card code. That’s certainly not the experience we want for our customers, and we appreciate you bringing this to our attention. We’d like to look into the charges and help resolve the delivery issue as quickly as possible, but we’ll need a few details from you to do so securely. Please check your inbox (and spam/junk folder) for a message from noreply.notifications@trustpilot.com and reply to it with your contact information so our team can follow up directly and assist further.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 04/19/2026:**
Hello Dmytro, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
The Pattern of Unjustified Order Cancellations at Cashstar
I am writing this review to expose a consistent and documented pattern of behavior by Cashstar that borders on fraudulent activity. After attempting to purchase a digital product, I received the same generic, automated response that thousands of other users have reported: an immediate cancellation of the order due to failed "security checks," citing no specific or valid reasoning.
While the company claims to "protect" customers, the reality is a predatory loop that results in direct financial prejudice. In many international jurisdictions, like mine, banking and digital service taxes are applied the moment a transaction is processed. When Cashstar unilaterally cancels a legitimate transaction without cause, these taxes are not refunded by the local banks.
I have attempted to resolve this through every available channel, multiple emails, support forms, and attempted telephone contact, all to no avail. Being told that "the system reviews multiple factors" while refusing to provide manual verification for a legitimate payment is a clear evasion of commercial responsibility.
Legal precedent suggests that Terms of Service cannot override basic consumer protection laws. A company cannot accept funds, trigger non-refundable financial obligations in the user's home country, and then hide behind a "black box" algorithm to deny the service purchased.
This issue is not isolated. Based on the extensive history of complaints on platforms like Reddit, DevForum and here on Trustpilot, it is evident that this has been a recurring pattern for over more than two years. I am currently in the process of organizing and seeking legal counsel to initiate a Class Action Lawsuit against Cashstar for these systemic practices.
I demand the immediate manual verification of my transaction and the delivery of the product I paid for in good faith. A refund is an inadequate remedy that does not cover the financial damage already caused. If you value your company's remaining reputation, I suggest you fulfill the order and address this "validation" flaw that is currently defrauding a vast community of global users.
9 April 2026
Unprompted review
Reply from CashStar
Hello Beily,
We’re very sorry to hear about your experience and truly regret the frustration caused by the cancellation of your order, the lack of clear communication, and the difficulties you’ve encountered when trying to reach support. We understand your concerns regarding the security checks, the impact this has had on you financially, and how disappointing it is not to receive a resolution after multiple attempts to contact us. Please know that we take this feedback seriously and would like the opportunity to review your case in detail. To help us investigate further and assist you directly, please check your email (including your spam or junk folder) for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary information to move this forward.
Warm regards,
Gaby S.
CashStar Team.
**UPDATE FROM CASHSTAR 04/14/2026:**
Hello Beily, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
Left a review and was asked to respond…
Left a review and was asked to respond to email , did so and still not heard a word back. Disgusting customer service and basically stole £50 from me as gift card still not working????!!
9 April 2026
Unprompted review
Reply from CashStar
Hello Neil,
We’re very sorry to hear about your experience and understand how frustrating it must be to have already responded and still not received a follow-up, especially with your gift card not working as expected. This is certainly not the level of service we aim to provide. We’d like to help resolve this as quickly as possible—please check your email (including your spam or junk folder) for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to investigate and assist you further.
Warm regards,
Gaby S.
CashStar Team.
**UPDATE FROM CASHSTAR 04/12/2026:**
Hello Neil, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Fraudulent. They charged my card without a purchase.
Received an email saying I sent someone a gift card. I didn't. On the phone with my bank about this fraudulent transaction. I didn't click on any links in the email to be safe. Gift card went to Lucretia Verdis.
CashStar wanted my personal information to investigate. They can look into the purchaser's name. Email ends in gmail. Figure it out.
6 April 2026
Unprompted review
Reply from CashStar
Dear Lauren,
We’re sorry to hear about this experience and understand how concerning it is to receive an email about a gift card you don’t recognize, especially while dealing with a potential fraudulent transaction with your bank. We appreciate you taking precautions and not clicking any links. To help us investigate and assist further, please check for an email from noreply.notifications@trustpilot.com and use it to share your contact details securely with us. Once we receive that information, we’ll be able to look into what happened and support you accordingly.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 04/12/2026:**
Hello Lauren, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
DONT EVER BUY GIFT CARDS HERE GO TO AMAZON
Unable to refund two 10 dollar robux gift cards and little to no way to contact support, resent twice but the same thing happens , never knew until i read the reviews that this company is the absolute most unprofessional one to ever be officially partnered with roblox to be selling gift cards this way
7 April 2026
Unprompted review
Reply from CashStar
Dear Tabby,
We’re sorry to hear about the frustration you’ve experienced and appreciate you sharing your concerns. We understand how upsetting it can be to be unable to refund two $10 Robux gift cards, especially after attempting to resend them multiple times and encountering the same issue, and we also acknowledge your feedback regarding the difficulty in contacting our support team. That’s not the experience we aim to provide, particularly for customers purchasing gift cards associated with well‑known partners like Roblox, and we apologize for the inconvenience this has caused. We’d like the opportunity to review this further and assist, and to do so we’ll need to gather your order details—please check for an email from noreply.notifications@trustpilot.com and reply directly to it so we can connect your review with your transaction and follow up.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 04/12/2026:**
Hello Tabby, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
Prizeout uses them to distribute casino…
Prizeout uses them to distribute casino winnings. I have an issue with an E-Card they sent me. CashStar has a support form on their site that simply doesn't work. It just keeps saying to try again. There is no way to contact them.
5 April 2026
Unprompted review
Reply from CashStar
Dear Tom,
We’re sorry to hear about the frustration you experienced and appreciate you taking the time to share this feedback. We understand how concerning it can be when an e‑card related to casino winnings distributed via Prizeout isn’t working as expected, especially if our support form did not load properly and repeatedly asked you to try again. That’s certainly not the experience we want for our customers, and we apologize for the inconvenience. We’d like the opportunity to look into this and help resolve the issue, but we’ll need to gather your details first—please check for an email from noreply.notifications@trustpilot.com and reply directly to it so we can connect your review to your order and assist you further.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 04/12/2026:**
Hello Tom, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Ordered two gift cards for Roblox
Ordered two gift cards for Roblox. Both flagged for 'suspicious activity' even though I have ordered things from then before. The refunds are not instant and from what I see in the replies do not happen at all. Horrible company.
29 March 2026
Unprompted review
Reply from CashStar
Dear Frog,
We’re sorry to hear about the frustration you experienced with your Roblox gift card orders being flagged for suspicious activity, especially since you’ve successfully ordered with us before, and we understand how concerning it is to feel unsure about the refund process. We truly appreciate you taking the time to share this feedback, and we want to make sure we look into your specific case so we can help resolve it. To move forward, we’ve sent you an email from noreply.notifications@trustpilot.com so we can securely gather the details needed to review the issue and assist you directly—please check your inbox (and spam/junk folder just in case), and we’ll continue supporting you from there.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 04/02/2026:**
Hello Frog, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
Stole my PlayStation gift card and shared my private info!
Stole my PlayStation gift card and shared my real name and location!
I bought a gift card but I didn’t know you couldn’t buy one for someone in a different country. I tried to get support to transfer the card to me instead then. Email support kept telling me the issue was fixed but I could never access the gift card. THEN they sent an email with my personal info (name, location, etc) to my friend! I never wanted that shared!!
I did a chat with cashstar/playstation, and they told me they needed the number, which I was never given since I didn’t redeem the gift card in the first place. They took 10 minutes for every reply and were rude, insinuating I didn’t understand. They never resolved my issue, and said I needed to talk to cashstar- which is who I was talking to!
Absolute SCAM of a company that will steal your money, give you the runaround, and will leak your personal info! I will NEVER buy a PlayStation gift card again!!
14 March 2026
Unprompted review
Reply from CashStar
Hi there,
We are very sorry to hear about your experience and understand how frustrating and concerning this situation feels, especially regarding access to the gift card, the support interactions, and your concerns about personal information being shared. We take allegations of unauthorized charges, data privacy issues, and poor service very seriously and would like the opportunity to review what occurred and assist further. To continue, please check your email for a message from noreply.notifications@trustpilot.com and respond directly to it so we can securely gather the details needed to investigate and work toward a resolution.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 03/18/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
I purchased an ecard for Sephora
I purchased an ecard for Sephora. It took my money and never processed the card. Their customer service number just claims to expedite the issue and nothing gets resolved. FRAUD
6 March 2026
Unprompted review
Reply from CashStar
Dear Lisa,
We are very sorry to hear about the trouble you experienced with your Sephora eGift Card order and understand how frustrating it is when a purchase doesn’t process as expected. We appreciate you letting us know, and we want to review this urgently so we can resolve it for you. Please check your email for a message from noreply.notifications@trustpilot.com, as we reached out to gather the information needed to look into your order and assist you further.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 03/12/2026:**
Hello Lisa, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
No gift card access and no response
Bought a gift card on black Friday deal, I have never been able to access it nor the bonus gift card. It is actual theft, you can't contact them, I have tried a few different ways since the end of Nov last year and had no response at all. How they are allowed to operate I don't know. Blatant thieves.
23 November 2025
Unprompted review
Reply from CashStar
Dear Rebecca,
We’re truly sorry to hear about the difficulties you’ve experienced accessing both your Black Friday gift card and the bonus card, and we understand how frustrating this has been after trying to reach us multiple times without success. Your feedback is important to us, and we appreciate you taking the time to share your concerns publicly. To assist you further and resolve this as quickly as possible, please check for an email from noreply.notifications@trustpilot.com, as we’ve reached out through Trustpilot to securely gather the information needed to look into your order. We’re committed to helping get this sorted for you.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 03/08/2026:**
Hello Rebecca, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Let down
Claims they will send out gift cards im 24 hrs its been 5 days such a let down for my 10 year old sister
22 February 2026
Unprompted review
Reply from CashStar
Hello,
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the delay—especially knowing this gift was meant for your 10‑year‑old sister. We understand how frustrating it is when something intended to bring joy ends up causing disappointment. We’d like to look into this right away and help get this resolved as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve reached out through Trustpilot to securely collect the information we need to assist you further.
Warm regards,
Josh R.
CashStar Team.
Spent $15.00 on a roblox eGift Card…
Spent $15.00 on a roblox eGift Card only to take my money and not give me what I paid for? You really need to fix the validation process if it keeps "cancelling" orders yet not returning even a cent of what was paid. I just wanted some robux.
12 February 2026
Unprompted review
Reply from CashStar
Hello there,
Thank you for sharing your experience, and I am very sorry to hear that your Roblox eGift Card order was canceled and that you did not receive what you paid for. This is certainly not the experience we want for our customers. In order for us to look into your purchase and assist you further, please check your email for a message from noreply.notifications@trustpilot.com where you will find our request for your details. Once we receive that information, we will be able to investigate and help resolve this as quickly as possible.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 02/14/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Did not refund scammed out of 100 euro
Terrible experience was charged and not offered a refund got scammed out of 100 euro please never use this platform. The 1.2 stars is more than it should be i think it should be 0!!!!
10 February 2026
Unprompted review
Reply from CashStar
Dear Thames,
Thank you for sharing your feedback with us, and we’re truly sorry to hear about your experience—this is never what we want for our customers. We understand how upsetting it must feel to be charged and not receive the resolution you expected, and we want to make sure we look into this further so we can assist you properly. To protect your information, we’ve reached out through the Trustpilot email system, so please check your inbox (including spam/junk folders) for a message from noreply.notifications@trustpilot.com. Once we receive your details through that secure channel, we’ll be able to investigate and work toward a solution as quickly as possible.
Warm regards,
Josh R.
CashStar Team.
Avoid e-gift cards.
Had to deal with Cashstar to get refunds on unused Starbucks cards.
The process could not have been more painful. One challenge is that it appears the customer service center for Canada is based in Mexico or Central America so communicating in English can be challenging.
That's not the employee's fault, these are just people trying to do their job, that's Cashstar's fault.
They were doing their best to speak English, and their English is way better than my Spanish, but it's still rough which makes basic communication and resolution much more difficult.
After giving me the runaround for a couple hours, gift cards can't be refunded, they are final sale, blah, blah, blah, you have to talk to Starbucks (Starbucks says you have to to talk to Cashstar - the old run around, works every time), they ultimately cancelled and refunded several gift cards, but only after I threatened to escalate.
They then refused to refund two gift cards that were part of the same group and said they had zero value. Originally they said it was because they were too old, but the reasons just kept changing.
Will I be buying Starbucks gift cards again? Ummm....no, and I'm going to take a couple years off Starbucks too - so 75 bucks in refund for gift cards that were never used will cost Starbucks Net Present Value - at least 10K.
Not a good trade, but hey, what do I know about business.
29 January 2026
Unprompted review
Reply from CashStar
Hello Craig,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the challenges you encountered while seeking assistance with your unused Starbucks eGift Cards, and we understand how frustrating communication issues and conflicting information can be. Our team aims to provide clear and efficient support, and it is disappointing to learn we fell short of that standard in your case. We would like to look into this further and assist you directly, so please check for an email from noreply.notifications@trustpilot.com where we have requested your information in order to investigate and help resolve this matter.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 02/03/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
Purchased 2 x $25 egift cards
Purchased 2 x $25 egift cards, only one worked.....contacted tech support, they said too bad, the gift cards had been emailed.
Will not buy from them again.... do not use.
21 December 2025
Unprompted review
Reply from CashStar
Hello Shane,
Thank you for sharing your experience. We are very sorry to hear that one of your egift cards did not work and that your interaction with support left you feeling unsupported. We truly want to resolve this for you. Please check your email inbox, including your spam or junk folder, for a message from noreply.notifications@trustpilot.com so we can securely collect the information needed to assist you further. We look forward to helping make this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 02/03/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
Giftcard issue
Earlier today I purchased a gift card, but I never received the gift card code. I also have not received any refund. I checked my email (including spam) and my account, and there is nothing there.
What makes this more frustrating is that I contacted customer support and have not received any response at all. The payment went through successfully, but there has been no follow-up or resolution.
I would appreciate CashStar reviewing this transaction and either sending the gift card code or issuing a full refund as soon as possible.
28 January 2026
Unprompted review
Reply from CashStar
Hello Mako,
Thank you for sharing this with us, and I am very sorry for the inconvenience you have experienced with your recent gift card purchase and the lack of follow up. We want to help resolve this as quickly as possible. Please check your email inbox, including your spam or junk folders, for a message from noreply.notifications@trustpilot.com since we need to securely gather your information in order to review the transaction and provide the appropriate resolution. We look forward to assisting you further.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 02/03/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
I bought a 100 gbp PS gift card
I bought a 100 gbp gift card for PlayStation. It worked all well at the end and the credit was added properly, but I found it weird that I was not asked for my email - I've just received a link to the gift card (if I closed or refreshed my browser it would just disapear).
9 January 2026
Unprompted review
Reply from CashStar
Hello Janko,
Thank you for sharing your feedback and for leaving us a 4‑star review. We are glad to hear that your 100 GBP PlayStation gift card worked properly and that the credit was added without any issues. We understand your concern about not being asked for your email and receiving the gift card link directly, and we appreciate you pointing this out. Delivery methods can vary depending on how the order is completed, but your comments help us identify opportunities to improve the experience. If you have any questions or need support in the future, our team is always ready to assist.
Regards,
Maurice V.
CashStar Team.
CashStar DOES Meaningfully Respond to Issues Via Public Forums.
EDIT (1/18/25): I have raised my rating to 3 stars from 1 after a full refund by CashStar of the original purchase price. Unfortunately I cannot give a more positive rating at this time for a couple reasons. It took more effort to rectify this than a simple initial request. Secondly the offering of the bonus value in the form of a half dozen "bonus cards" explicitly labeled as "Not Gift Certificates" so that their use could be severely restricted to a tiny subsection of theater concessions and not general use with Cinemark as was expected. I will in future ensure the missing terms of purchase and use are present (they weren't) first in general with gift cards and hope to find use for CashStar's services which in past have been good. This was a satisfactory solution on CashStar's part and I thank them for it.
__________________________________________________________
My "bonus cards" electronically sent along with my purchased Cinemark gift cards turned out to not only have a 2 month expiry period, but could ONLY BE USED FOR CONCESSIONS. Those were the only reasons I bought gift cards. I have purchased these in the past since I use them for movie tickets, and no such restrictions existed. No mention was made at point of sale. These also cannot be used for merchandise or alcohol.
Their "customer service line" never picks up, even after hours on hold, and I learned why. They did send back a prompt email via their online form request. A cheery note with tons of bizarre, irrelevant emoticons explained "Gift card sales are considered final because once they’re issued, there’s no way to confirm if they’ve been used." This is clearly untrue since both the user and the theater can check the balance at any time.
10 January 2026
Unprompted review
Reply from CashStar
Hello there,
Thank you for sharing your feedback. We understand your concerns regarding the restrictions on bonus cards and the experience you had with our support channels. We truly want to assist you further and clarify this situation. Please check your email from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to resolve this for you.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 01/14/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Gift card fraud
I have a giftcard from Boots.com sold by this company. I have had approximately 15 contacts with Boots via email, telephone and social media. They have refused outright to provide any assitance with serval members of staff admitting that BOOTS HAVE PROVIDED THEM WITH NO TRAINING TO ADDRESS SUCH ISSUES. they have been completely clueless, passing me from one agent to another, none with an answer or solution. they have directed me to contact CASHSTAR directly, which i have attempted to do via their website. I have clearly outlined the problem, and indicated that i just want to use the giftcard that I am legally entitled to. they have flatly ignored my correspondence. I am left out of pocket WITH NO ACCESS TO ANY SUPPORT OR ACCOUNTABILITY FROM EITHER BOOTS.COM OR CASHSTAR. AVOID BOTH.
27 October 2025
Unprompted review
Reply from CashStar
Dear Helen,
Thank you for sharing your experience. We’re truly sorry to hear about the difficulties you’ve encountered and the frustration this has caused. Your feedback is important to us, and we want to make this right. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to assist you further. Once we have your information, we’ll work to resolve this promptly.
Warm regards,
Josh R.
CashStar Team.
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