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CareCo Reviews 

73,036
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 12,383 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and patient, often noting a lack of sales pressure. Many appreciate the extensive product range and the ability to find items perfectly suited to their needs, with products frequently described as comfortable and high quality. The service is often highlighted for its efficiency and ease, from ordering to quick and well-communicated delivery. People also commend the polite and friendly delivery teams who go the extra mile. However, some customers also noted issues with product condition upon arrival, reporting items with minor damage such as scratches on frameworks or defective parts, or products that arrived damaged during delivery.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Reviewers mention positive feedback about product quality and selection, with many finding items like... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy, whether... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rang my local CareCo branch in Camberley to order a new battery for my mobility scooter, I was assisted by Samantha who was very polite & helpful. She told me that when the battery was delivered I... See more

Rated 5 out of 5 stars

Heather was a brilliant sales adviser! We went first day to see what riser recliner chairs were available and returned second day to purchase the chair. Tried several chairs with lots of helpful advic... See more

Rated 5 out of 5 stars

Visited the Sheffield store on Sunday 5th July 2026 to look at mobility scooters . We were greeted by a charming lady called Abigail. She listened to my wifes needs and had an exceptional knowledge... See more

Rated 5 out of 5 stars

The staff especially Sean was so helpfull, full of knowledge and there was no pressure to buy but we felt so at home and given the information Sean gave us we feal we have got the right mobility scoot... See more


Company details

  1. Mobility Equipment Supplier
  2. Bedroom Furniture Store
  3. Hospital Equipment and Supplies Store
  4. Wheelchair Store

About CareCo

Written by the company

We're the UK's leading mobility retailer making every day a better day for our customers.

You'll find only the very best mobility scooters, riser recliners, wheelchairs, walking aids, bathroom mobility aids, daily living aids and plenty more in our range of life-changing equipment and furniture.

Shop online, give us a call, or pop into one of our showrooms across the UK to try things out in person over a cuppa with our mobility experts.

We’re extremely proud to be a Which? Trusted Trader for installation, servicing and repairs – meaning you can rely on us for excellent customer care before, during and after your purchase. And thanks to our Price Match Promise, you never have to choose between the products you need and the best in customer service.

With a 30-day returns policy, we make it easy for you to decide whether your product is right for you or not. And our customer services and product support teams are on hand 7 days a week, so we're always by your side when you need anything.

We're here to make every day better. To reassure you that even when your mobility changes, your life doesn't have to. And to guarantee that the best mobility products are as easy to find as they are to use.

Reasons to shop with CareCo

Written by the company

Price Match Promise
We can't be beaten on price. We'll match any advertised price offered by other UK retailers, inclusive of delivery costs.
Which? Trusted Traders
Leave the heavy lifting and tricky setup to us. Our Home Installation service is recommended by Which? Trusted Traders.
30 day returns
Something not quite right? Our 30 days returns policy means you don't have to hang on to a product if it's not a good match.
Which? Best Buys
Shop mobility scooters, walking aids and riser recliners recommended by the UK's consumer champion as the Best Buys in their category.
Showrooms nationwide
Try before you buy in one of our light, bright and beautiful showrooms. If we're not near you yet, we will be soon!
Shop the biggest brands
From our Which? recommended own-brand mobility aids to those from the best-known brands in the industry, you'll only find quality at CareCo.
BHTA members
We're proud to be a member of the British Healthcare Trades Association (BHTA), the UK's oldest and largest healthcare association.

Trusted by Which?

Endorsed by the UK's consumer champion

Endorsed by the UK's consumer champion
As Which? Trusted Traders and with Which? Best Buys in multiple categories, our products and services come recommended by the UK's consumer champion.

Contact info

Promotion box for CareCo

Our Big Summer Sale is now on!

Huge savings on mobility scooters, walking aids, wheelchairs and more.

4.9

Excellent

TrustScore 5 out of 5

73K reviews

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4.9

All reviews

(73,036)

11,844 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous service

Called into Blaydon showroom, really lovely helpful staff. Ordered what I needed and it was delivered next day. Fabulous service- thankyou Lisa.

13 July 2026
Rated 5 out of 5 stars

The colleague at Careco was pleasant…

The colleague at Careco was pleasant helpful and very patient whilst l chose my purchase, everything was explained to me, there was no rush and all my questions were answered, l shall certainly consider Careco for any future purchases l may make.

13 July 2026
Rated 5 out of 5 stars

Excellent service from CareCo…

Excellent service from CareCo Camberley,Tom was our sales person who asked what we were looking for and our requirements, he then showed and allowed us to try various wheel chairs. Toms knowledge was extremely helpful in making our purchase decision . Paid and being delivered tomorrow. Many thanks.

13 July 2026
Rated 5 out of 5 stars

Wonderful Firm.…

I have had years of good service from Care Co. Staff so helpful and kind also very patient with elderly people of which I am one. Everything I have purchased has been well made and lasting. Delivery as promised, makes it easier to plan days out.

11 July 2026
Rated 5 out of 5 stars

Looked after

The gentleman who looked after us was a newby to the company, he new what we needed and showed us several four wheeled walkers, in the end he ordered us a walker that was not in the showroom but available from their warehouse. Being delivered to our home with free delivery.

12 July 2026
Rated 5 out of 5 stars

Perfect Rosie

I ordered a couple of ramps for my partner to try them out, and neither proved quite suitable. When I came to return them I spoke to Rosie, who couldn't have been more helpful. She made everything really easy, was very understanding, and left me with a very good impression of both her and CareCo. Wish you could get this kind of service elsewhere. Thanks you Rosie (and CareCo).

26 June 2026
Unprompted review
Rated 5 out of 5 stars

I am really pissed of as I had nothing…

I am really pissed of as I had nothing to complain about
As soon as I walked greeted lovely smile and a coffee and biscuit walked me through all the options for my daughter’s needs
Paid and will be delivered tomorrow with easy assembly
Thanks

13 July 2026
Rated 5 out of 5 stars

Perfect in every way.

Perfect, Perfect, Perfect, don't know how many times I can say that.
This is the sort of company who is a pleasure to deal with.
I purchased several items from CareCo, and have not been disappointed.
Customer service and Sales go above and beyond to help you and make you feel like a valued customer. There is no pressure sales and they listen to what your needs are. Nothing is too much.
I have to say that there are very few companies that I have come across that impress me. This one rates high in my books.
Delivery is perfect, keeping informed throughout all processes.
Their prices are very good value, and product availability is great and also choice.
The items I have received are extremely good quality.
I have to highly recommend them to the highest.

13 July 2026

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