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CareCo Reviews 

73,036
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 12,383 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and patient, often noting a lack of sales pressure. Many appreciate the extensive product range and the ability to find items perfectly suited to their needs, with products frequently described as comfortable and high quality. The service is often highlighted for its efficiency and ease, from ordering to quick and well-communicated delivery. People also commend the polite and friendly delivery teams who go the extra mile. However, some customers also noted issues with product condition upon arrival, reporting items with minor damage such as scratches on frameworks or defective parts, or products that arrived damaged during delivery.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Reviewers mention positive feedback about product quality and selection, with many finding items like... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy, whether... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rang my local CareCo branch in Camberley to order a new battery for my mobility scooter, I was assisted by Samantha who was very polite & helpful. She told me that when the battery was delivered I... See more

Rated 5 out of 5 stars

Heather was a brilliant sales adviser! We went first day to see what riser recliner chairs were available and returned second day to purchase the chair. Tried several chairs with lots of helpful advic... See more

Rated 5 out of 5 stars

Visited the Sheffield store on Sunday 5th July 2026 to look at mobility scooters . We were greeted by a charming lady called Abigail. She listened to my wifes needs and had an exceptional knowledge... See more

Rated 5 out of 5 stars

The staff especially Sean was so helpfull, full of knowledge and there was no pressure to buy but we felt so at home and given the information Sean gave us we feal we have got the right mobility scoot... See more


Company details

  1. Mobility Equipment Supplier
  2. Bedroom Furniture Store
  3. Hospital Equipment and Supplies Store
  4. Wheelchair Store

About CareCo

Written by the company

We're the UK's leading mobility retailer making every day a better day for our customers.

You'll find only the very best mobility scooters, riser recliners, wheelchairs, walking aids, bathroom mobility aids, daily living aids and plenty more in our range of life-changing equipment and furniture.

Shop online, give us a call, or pop into one of our showrooms across the UK to try things out in person over a cuppa with our mobility experts.

We’re extremely proud to be a Which? Trusted Trader for installation, servicing and repairs – meaning you can rely on us for excellent customer care before, during and after your purchase. And thanks to our Price Match Promise, you never have to choose between the products you need and the best in customer service.

With a 30-day returns policy, we make it easy for you to decide whether your product is right for you or not. And our customer services and product support teams are on hand 7 days a week, so we're always by your side when you need anything.

We're here to make every day better. To reassure you that even when your mobility changes, your life doesn't have to. And to guarantee that the best mobility products are as easy to find as they are to use.

Reasons to shop with CareCo

Written by the company

Price Match Promise
We can't be beaten on price. We'll match any advertised price offered by other UK retailers, inclusive of delivery costs.
Which? Trusted Traders
Leave the heavy lifting and tricky setup to us. Our Home Installation service is recommended by Which? Trusted Traders.
30 day returns
Something not quite right? Our 30 days returns policy means you don't have to hang on to a product if it's not a good match.
Which? Best Buys
Shop mobility scooters, walking aids and riser recliners recommended by the UK's consumer champion as the Best Buys in their category.
Showrooms nationwide
Try before you buy in one of our light, bright and beautiful showrooms. If we're not near you yet, we will be soon!
Shop the biggest brands
From our Which? recommended own-brand mobility aids to those from the best-known brands in the industry, you'll only find quality at CareCo.
BHTA members
We're proud to be a member of the British Healthcare Trades Association (BHTA), the UK's oldest and largest healthcare association.

Trusted by Which?

Endorsed by the UK's consumer champion

Endorsed by the UK's consumer champion
As Which? Trusted Traders and with Which? Best Buys in multiple categories, our products and services come recommended by the UK's consumer champion.

Contact info

Promotion box for CareCo

Our Big Summer Sale is now on!

Huge savings on mobility scooters, walking aids, wheelchairs and more.

4.9

Excellent

TrustScore 5 out of 5

73K reviews

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4.9

All reviews

(73,036)

11,844 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great product

Bought a foldable wheelchair and am delighted with it.
It is compact and takes up 25% of the space a normal wheelchair would take in the boot.
So it is always there to enable mobility

14 July 2026
Unprompted review
Rated 5 out of 5 stars

CareCo mobility scooter experience

Super friendly staff who took us through all the in's and Out's showed us many of the ranges of mobility scooters and demonstrated our pick of them. Showed the controls and how to disassemble and reassemble them for car transport. Also went through all the paperwork explaining everything for us altogether a thoroughly enjoyable experience and a great service 👍

13 July 2026
Rated 5 out of 5 stars

First class service

Friendly, knowledgeable, courteous and quick assistance received. Nothing is too much trouble and they ensure you are completely satisfied with everything. The customer care is extremely good with same day emails in addition to written confirmation. Would highly recommend to anyone looking for advice and information with regards to mobility products.

13 July 2026
Rated 5 out of 5 stars

John was very carefull with Veronica

John was very good and carefull with my wife Veronica he was never pushy, Infact. Very informative kind polite and tried lots of strollers till she felt comfortable with the one she picked. Then she also brought a trolly as well. Stoke on trent was a good shop.and very exsecabl 10 out of 10

13 July 2026
Rated 5 out of 5 stars

The salesman in your branch on the…

The salesman in your branch on the Horspath Industrial Estate a Peter Roberts was very knowledgeable about the recliner chairs and was such a lovely person he explained everything so well and made choosing the right chair for my 94 year old mother a very nice experience. I would also say that your website is very good and easy to understand.

13 July 2026
Rated 5 out of 5 stars

Brilliant relaxed shopping experience

Called at the Newcastle store to look at powered chairs. Greeted by Dawn who asked appropriate questions to assess my needs. Offered 2 options - 1 I had tested last year but hadn’t made a decision, the other was a new model. I test drive both in store and Dawn went outside to the car with my sister to make that the chair would fit into the boot of my car.
I have to say Dawn was fabulous. Friendly, informative but at no time did I feel under any pressure to buy anything - my feeling is that they prefer the customer to make an informed decision based on personal needs rather than them putting a tick in the “sold” box. The other staff on shift in the store were also very friendly and chatty to my sister and I whilst we were there.
Brilliant experience - highly recommended.

13 July 2026
Rated 5 out of 5 stars

Highly recommend

There was an enormous range of wheelchairs and other products on display. Sian was very helpful, patient and knowledgeable, explaining in detail the difference between various models which we were able to try out. We were given thinking time to make up our minds.
Highly recommend.

11 July 2026
Rated 5 out of 5 stars

We were looking for a mobility scooter…

We were looking for a mobility scooter and went to Careco in Exeter. We were approached by a lovely lady with a big smile who proceeded to show us a variety of scooters. We chose a X-Go Astro with extras, paid for it and it was ordered. It arrived 24 hours later! Great service. Thank you Careco but THANK YOU Lesley Cornish, you are a very good sales woman who put our minds at rest, you are certainly an asset to Careco.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

I had to take my walker back because…

I had to take my walker back because one of the brakes would not work. The manager was very helpful had a look and said that it could not be fixed so he would give me a brand-new one. That’s not many people or many places would do that I would recommend careco to my friends once again thank you very much for the manager of the Braintree showroom and all the staff

13 July 2026

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