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CareCo Reviews 

72,880
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 12,367 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive product knowledge, and patient approach, making the shopping experience pleasant and pressure-free. Many people appreciate the excellent service, noting that employees take the time to understand individual needs and provide suitable recommendations. The products themselves are often described as high quality and comfortable, with many consumers finding exactly what they needed. Reviewers frequently highlight the efficient delivery service, with items arriving promptly and often ahead of schedule, sometimes even with assembly included. However, some customers also noted occasional issues such as products arriving with minor damage or not being available in desired colors or at the store.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Reviewers mention positive feedback about product quality and selection, with many finding items like... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy, whether... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rang my local CareCo branch in Camberley to order a new battery for my mobility scooter, I was assisted by Samantha who was very polite & helpful. She told me that when the battery was delivered I... See more

Rated 5 out of 5 stars

Heather was a brilliant sales adviser! We went first day to see what riser recliner chairs were available and returned second day to purchase the chair. Tried several chairs with lots of helpful advic... See more

Rated 5 out of 5 stars

Visited the Sheffield store on Sunday 5th July 2026 to look at mobility scooters . We were greeted by a charming lady called Abigail. She listened to my wifes needs and had an exceptional knowledge... See more

Rated 5 out of 5 stars

The staff especially Sean was so helpfull, full of knowledge and there was no pressure to buy but we felt so at home and given the information Sean gave us we feal we have got the right mobility scoot... See more


Company details

  1. Mobility Equipment Supplier
  2. Bedroom Furniture Store
  3. Hospital Equipment and Supplies Store
  4. Wheelchair Store

About CareCo

Written by the company

We're the UK's leading mobility retailer making every day a better day for our customers.

You'll find only the very best mobility scooters, riser recliners, wheelchairs, walking aids, bathroom mobility aids, daily living aids and plenty more in our range of life-changing equipment and furniture.

Shop online, give us a call, or pop into one of our showrooms across the UK to try things out in person over a cuppa with our mobility experts.

We’re extremely proud to be a Which? Trusted Trader for installation, servicing and repairs – meaning you can rely on us for excellent customer care before, during and after your purchase. And thanks to our Price Match Promise, you never have to choose between the products you need and the best in customer service.

With a 30-day returns policy, we make it easy for you to decide whether your product is right for you or not. And our customer services and product support teams are on hand 7 days a week, so we're always by your side when you need anything.

We're here to make every day better. To reassure you that even when your mobility changes, your life doesn't have to. And to guarantee that the best mobility products are as easy to find as they are to use.

Reasons to shop with CareCo

Written by the company

Price Match Promise
We can't be beaten on price. We'll match any advertised price offered by other UK retailers, inclusive of delivery costs.
Which? Trusted Traders
Leave the heavy lifting and tricky setup to us. Our Home Installation service is recommended by Which? Trusted Traders.
30 day returns
Something not quite right? Our 30 days returns policy means you don't have to hang on to a product if it's not a good match.
Which? Best Buys
Shop mobility scooters, walking aids and riser recliners recommended by the UK's consumer champion as the Best Buys in their category.
Showrooms nationwide
Try before you buy in one of our light, bright and beautiful showrooms. If we're not near you yet, we will be soon!
Shop the biggest brands
From our Which? recommended own-brand mobility aids to those from the best-known brands in the industry, you'll only find quality at CareCo.
BHTA members
We're proud to be a member of the British Healthcare Trades Association (BHTA), the UK's oldest and largest healthcare association.

Trusted by Which?

Endorsed by the UK's consumer champion

Endorsed by the UK's consumer champion
As Which? Trusted Traders and with Which? Best Buys in multiple categories, our products and services come recommended by the UK's consumer champion.

Contact info

Promotion box for CareCo

Our Big Summer Sale is now on!

Huge savings on mobility scooters, walking aids, wheelchairs and more.

4.9

Excellent

TrustScore 5 out of 5

73K reviews

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4.9

All reviews

(72,880)

11,665 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service 👍

Hayden was a great ambassador for the company and responded exceptionally well to all our requirements. He had good knowledge of the products and which ones would be suitable for our needs

10 July 2026
Rated 5 out of 5 stars

Excellent Service.

The whole experience of purchasing the scooter was made easy by Jodie at Care Co Brierley Hill. She aided us in the process of testing if it would fit in our car. She was very pleasant and had good knowledge of the product we were purchasing.

10 July 2026
Rated 5 out of 5 stars

Yesterday-2 seater sofa

Yesterday, 9 July 2026, l had delivered by CareCo a 2 seater sofa. I would like to thank Stuart and Jason for their excellent service they provided. I found them very courteous and approachable. Thank you!

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Great store with lots of choice

I was interested in a lightweight but sturdy travel scooter. I was given time to look at some models before Peter Roberts approached and offered assistance. He was very helpful and suggested various different options to suit my needs. After selecting one I was able to take it for a test drive, both inside the store and outside on more uneven ground. I was given as much time as I needed and Peter took time to explain the features of the scooter, answer all my questions and demonstrate how to fold it. After choosing a suitable scooter, Peter explained the different options for add on warranty, service and insurance but I was not subjected to a hard sell and, again, was given time to make up my mind with no pressure. I would highly recommend this store

9 July 2026
Rated 4 out of 5 stars

Mobility scooter purchase

The salesperson (Lara Miles} was very efficient, courteous and friendly. The mobility scooter was a little difficult to assemble but seems to be satisfactory. It was delivered promptly.

7 July 2026
Rated 5 out of 5 stars

Installation team Rick and Steve…

Installation team Rick and Steve arrived at the time they said they would. Did the job - no fuss. Clear explanation of the product. Cleared all the packing away. I couldn't have asked for better. Thank you

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Service

I rang my local CareCo branch in Camberley to order a new battery for my mobility scooter, I was assisted by Samantha who was very polite & helpful. She told me that when the battery was delivered I could bring the scooters battery box into store where they would swap the batteries over free of charge.
I did just that 3 days later, meeting Samantha in person & her colleague Thomas, both worked together to complete job quickly & without fuss. I was extremely impressed with the Camberley CareCo branch, thank you

8 July 2026
Unprompted review
Rated 5 out of 5 stars

The table is perfect for my needs

The table is perfect for my needs, don't know why i didn't get one sooner. Very very good quality table top, the base plate extremely substantial, the leg and table support strong and stable. Delivery time was as expected, very well packaged and a polite friendly driver delivered it.

7 July 2026

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