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CareCo Reviews 

72,834
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 12,367 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making their shopping experience pleasant and stress-free. Many people highlight the staff's extensive product knowledge and their ability to explain options clearly without any sales pressure, ensuring customers find the right item for their needs. The overall service, from initial greeting to product demonstration and ordering, is frequently described as excellent, efficient, and welcoming. Reviewers are also very satisfied with the wide range of products available and the ease of the ordering process, with many noting quick delivery times. The delivery service is often commended for its professionalism, with staff assembling items and explaining their operation, ensuring customers are happy before leaving.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Product

Reviewers highlight positive aspects of product, often praising the extensive range and quality of items... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the friendly, helpful, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting quick and efficient... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the smooth and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great advice & helpful, lovely greeting when arrived. Lend a wheelchair to take 86yr old mum into shop to look at a scooter, so can get out & about again. Alissia ( hope name spelt correct)was lovel... See more

Rated 5 out of 5 stars

We were welcomed by Lawrence in natural way and not with the usual Yes sir no sir nonsense , and he did not follow us around the shop he shew us where to look for what we wanted. He demonstrated th... See more

Rated 5 out of 5 stars

Chloe was excellent. Knew her brief and explained the chairs on offer without any perceived bias. Had a very.caring approach and gave us time to decide the best option for our needs. Very profession... See more

Rated 5 out of 5 stars

First time customer of Care Co and was very impressed with the range of products on the website. Placed an order over the phone and the customer service was top notch. Order placed quickly and smoothl... See more


Company details

  1. Mobility Equipment Supplier
  2. Bedroom Furniture Store
  3. Hospital Equipment and Supplies Store
  4. Wheelchair Store

About CareCo

Written by the company

We're the UK's leading mobility retailer making every day a better day for our customers.

You'll find only the very best mobility scooters, riser recliners, wheelchairs, walking aids, bathroom mobility aids, daily living aids and plenty more in our range of life-changing equipment and furniture.

Shop online, give us a call, or pop into one of our showrooms across the UK to try things out in person over a cuppa with our mobility experts.

We’re extremely proud to be a Which? Trusted Trader for installation, servicing and repairs – meaning you can rely on us for excellent customer care before, during and after your purchase. And thanks to our Price Match Promise, you never have to choose between the products you need and the best in customer service.

With a 30-day returns policy, we make it easy for you to decide whether your product is right for you or not. And our customer services and product support teams are on hand 7 days a week, so we're always by your side when you need anything.

We're here to make every day better. To reassure you that even when your mobility changes, your life doesn't have to. And to guarantee that the best mobility products are as easy to find as they are to use.

Reasons to shop with CareCo

Written by the company

Price Match Promise
We can't be beaten on price. We'll match any advertised price offered by other UK retailers, inclusive of delivery costs.
Which? Trusted Traders
Leave the heavy lifting and tricky setup to us. Our Home Installation service is recommended by Which? Trusted Traders.
30 day returns
Something not quite right? Our 30 days returns policy means you don't have to hang on to a product if it's not a good match.
Which? Best Buys
Shop mobility scooters, walking aids and riser recliners recommended by the UK's consumer champion as the Best Buys in their category.
Showrooms nationwide
Try before you buy in one of our light, bright and beautiful showrooms. If we're not near you yet, we will be soon!
Shop the biggest brands
From our Which? recommended own-brand mobility aids to those from the best-known brands in the industry, you'll only find quality at CareCo.
BHTA members
We're proud to be a member of the British Healthcare Trades Association (BHTA), the UK's oldest and largest healthcare association.

Trusted by Which?

Endorsed by the UK's consumer champion

Endorsed by the UK's consumer champion
As Which? Trusted Traders and with Which? Best Buys in multiple categories, our products and services come recommended by the UK's consumer champion.

Contact info

Promotion box for CareCo

Our Big Summer Sale is now on!

Huge savings on mobility scooters, walking aids, wheelchairs and more.

4.9

Excellent

TrustScore 5 out of 5

73K reviews

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4.9

All reviews

(72,834)

11,640 reviews in the last 12 months

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Rated 5 out of 5 stars

CareCo Viva4

Went to have a look at the scooters etc at crane boulevard Ipswich today. I wasn’t really expecting to find anything suitable, but I did! Lawrence took us through the process, when I gave him my budget, he came up ‘trumps’ showed me everything, answered all my questions, patient , even though I do cause a bit havoc! He smiled through it and was attentive and helpful! One thing came across straight away for which impressed! NO HARD SELL, I’m one happy bunny I got to get out instead of vegitating in the house. Thanks Lawrence for all your help.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

First class customer service over the…

First class customer service over the phone. Ordered a Siruis wheelchair for my mother. A release catch was defective. Got in touch. It was collected the following day and a replacement arrived later that day. Couldn't have asked for better service.

28 June 2026
Rated 5 out of 5 stars

Winchester Fireside Chair…

Firstly I must thank Lesley at Careco in Exeter for helpful friendly service. The chair I wanted was not in the showroom but it had the colour option I wanted. I tried a similar chair in the showroom which I found very comfortable….but only available in grey and that was not what I wanted. Careco have gone to great lengths to be helpful and I must commend William Harrison of the Careco Company who has called to advise me of product development and hopefully the colour I want in a comfortable chair.

9 July 2026
Unprompted review
CareCo logo

Reply from CareCo

Good afternoon,

Thank you for your review and honest feedback,

I am so sorry to hear the Winchester is not what you expected and you have found it to have no comfort.

We would like to discuss this further to see if we can come to a resolution for you.

A member of the team will be giving you a call shortly.

Kind regards

Nathan

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