cannacabana.com Reviews 101

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the friendly, knowledgeable, and helpful staff, often praising specific employees for their excellent service. Many also appreciate the competitive pricing and good product selection, finding the stores clean and well-organized. However, some people were dissatisfied with certain aspects, including issues with product quality such as stale or defective items, and difficulties with returns or exchanges. There were also complaints about rude or unhelpful staff at specific locations, as well as concerns regarding management and inconsistent customer service experiences, particularly concerning ID checks and store hours.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff. Many customers praise the staff for being friendly,... See more

Location

Consumers find location to be ambiguous. Some reviewers praise specific locations, highlighting friendly,... See more

Product

People report ambiguous experiences with product. Some customers praise the selection and inventory, finding... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers praise the "best prices" and... See more

Service

Customers had ambiguous experiences with service. While some reviewers praised the great quality, service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The store manager and all the employees were very kind and knowledgable. Ottawa 1910 St. Laurent Blvd unit C003

Rated 5 out of 5 stars

Canna Cabana Keele St North York location/605 I found Canna Cabana accidentally while travelling to Sauble Beach Ontario making a petrol stop. Staff and pricing there were exceptional. I then search... See more

Rated 5 out of 5 stars

First time at this dispensary and I have pretty specific wants. Budtender took the time, walked me through the options, and I wound up with just what I wanted. The place is clean and organi... See more

Rated 5 out of 5 stars

This is a great shop full of lots of great goodies. I have yet to be disappointed with my purchases. Great quality, great service and great experiences. They’ll put a smile on your face! 😆


3.4

Average

TrustScore 3.5 out of 5

101 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Comfortably Numb

This is a great shop full of lots of great goodies. I have yet to be disappointed with my purchases. Great quality, great service and great experiences. They’ll put a smile on your face! 😆

15 May 2026
Unprompted review
Rated 5 out of 5 stars

just lovely

just lovely. always a good experience. lovely staff, good locations as well as amazing prices every time 🙌🏿

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Always helpful and friendly…

Always helpful and friendly representatives at Canna Cabana.
When you have any questions or help, Canna Cabana is there to assist and provide quick and efficient solutions.
Much appreciated

15 April 2026
Unprompted review
Rated 1 out of 5 stars

PGR’s = poison

All there weed is cultivated/grown with PGR’s same with every other government owned dispensary. I would suggest to get your ganja from someone who grows it or quit

5 May 2026
Unprompted review
Rated 2 out of 5 stars

Rideau Street Store hardly EVER has…

Rideau Street Store hardly EVER has what's on their web site. Stood inline for 20 minutes for nothing to find that all 7 products I wanted where not available right from pre-rolls to vape battery vape cartridge. Good Stores get SHUT DOWN. Shitty Stores get left alone lol too funny.

30 April 2026
Unprompted review
Rated 1 out of 5 stars

The staff at the Henderson location are…

The staff at the Henderson location are terrible. The old staff were wonderful always upbeat & friendly. This newer employee, employee number is 5689 is horrible she doesn’t know how to read a room, has no customer service skills period. We are elite members that are now not coming back. Another lost customer.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Barrie on Cundles

I've been a customer since the location and have never had any reason for complaining, with Katie, Leah, Mitch, and the rest of the staff, always being extremely helpful and kind.
When the store is empty, my ID is checked right away. Any time the store has been busy where I've had to wait for my ID to be checked, they still make sure to still acknowledge me while I wait (they greet anyone waiting and say they'll check everyone's ID once they're free, and then explain how you'll be helped after any customers ahead of you).
10/10

19 April 2026
Unprompted review
Rated 1 out of 5 stars

Scummy

Scummy
Lying and wasting my time.
Asked about a product, and told me it was good.
Purchased said product. Only to open it and find its OLD DRY , YELLOWING weed.
Store told me they "cant" replace it if its open"
HOW ELSE ARE WE SUPPOSED TO KNOW IDIOTS ?!
Absolutely scummy and predatory.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. Cambridge, Ontario store with my first visit. Both Wife and I are 60, and Surely do not look under 25. Refused my wife even entering store with myself to make a purchase. Well VIP received my $143 in business today, and not one penny will ever be spent in a Canna Cabana Store. Thanks for nothing Mr. worst bud tender I have ever dealt with. We have been to at least 20 different stores, and never ever have we been refused service. Worst experience for purchasing from an OCS store. Here are posted Rules for Ontario...."Under 25" Rule: Retailers are required to ask for ID from anyone who appears under 25 years old. Poor excuse for a bud tender really needs to learn his job!!!!!

14 March 2026
Unprompted review
Rated 1 out of 5 stars

Don't even waste your time with these…

Don't even waste your time with these guys order from dank hub chronic 519 or green leaf better prices better bud for better prices not to mention they at least have the weight of the product not just the price like canna cabana

17 February 2026
Unprompted review
Rated 5 out of 5 stars

I love the store

I love the store , staff I have dealt with are great ! Great prices as well !

This one is for Ogden location in Calgary . I’m glad I found them

16 February 2026
Unprompted review
Rated 5 out of 5 stars

SO FRIENDLY

Hey there, I want to give a shout out to employee 5571. She was SO nice when I went to my location. Everytime I go to canna cabana, its a great experience. I love the people and I think they all need a shout out for being so awesome.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Fix your website

I think it's unacceptable to have reports of very basic functionality on the website not working, going back several years. You currently cannot even check out lol. You can't change your profile. Stock is wrong, filters don't work. Looks like it was outsourced or built by someone's kid. There are buggy messes and then there is "never worked in the first place". Totally embarrassing if you're trying to look like a legit business.

1 February 2026
Unprompted review

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