You left us without any oil for 3 weeks, with 2 small children in the house. Your drivers stood us up on 3 separate occasions without explanation. On the last occasion, the driver lied about not havin... See more
Company replied
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See what reviewers are saying
I have now received an additional bill for delivery. I do not recall this being mentioned when getting the quotation and paying in full for the oil. This has never happened before, and I am consider... See more
Company replied
Browns of Burwell are a fuel supplier that has time after time looked after us. They are always helpful and with their delivery and yard service enable, even hopeless people like me, to have a reliabl... See more
All aspects of your service were good except for the delivery date which was one day outside your 14!day delivery period. Shame really. You need to sort out your scheduling system and update it to... See more
Company details
Written by the company
Browns of Burwell is a 1st class delivery service for domestic, agricultural and commercial fuel and oil customers throughout the Cambridgeshire area. Lead by our local and experienced team, Browns of Burwell have been a leading supplier in the fuel industry for over 20 years. This ensures that you will receive a professional, focused, and courteous service that always puts the customers’ needs first. So, if you’re looking for a trustworthy heating oil or fuel supplier in the Burwell area, give us a call today on 01638 741 306 to receive a quote or schedule a meeting.
Contact info
Meadow View Industrial Estate, Reach Road, Burwell , CB25 0GH, Cambridge , United Kingdom
- 01638 741306
- burwell@nwffuels.co.uk
- brownsofburwell.co.uk
3.0
Average
137 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 2 weeks
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Delivery was early
30 March 2023
Fabulous organisation and delivery on…
Fabulous organisation and delivery on time and very pleasant delivery driver.
7 February 2023
Great service
6 February 2023
Ordered online and
Ordered online and, unfortunately, had standard heating oil delivered when premium pure was ordered - telephoned beginning of last week and lady said she would arrange for refund to be credited to my card - as yet, 7 working days later, no refund received
19 January 2023
Delivered within the time period and…
Delivered within the time period and driver very helpful....BUT I specifically requested a call a day before delivery which was not forthcoming. If I hadn't been around it wouldn't have been delivered
22 December 2022
I always have very good customer…
I always have very good customer service from the staff at Browns and they can regularly price match quotes from other companies.
4 October 2022
Delivery was great and when they said…
Delivery was great and when they said it would be.delivered with care
20 May 2022
Excellent service not hassle at all oil…
Excellent service not hassle at all oil in and gone perfect will be using as a regular now on
20 April 2022
Good experience apart from the delivery…
Good experience apart from the delivery didn't arrive on the day I had been advised. No communication as to why. I had to ring to check and get revised date.
12 April 2022
Good service.
Ordered, and delivered on time. Not happy with the price, but it was the best of all the quotes I got!
9 April 2022
Buyer beware...
Order placed 10 March and cancelled 22 March (within the company's cancellation policy). I have now called and/or emailed at least 4 times to chase for the refund. Promises of payment made but, as at today's date, this has still not been returned. If the funds have not been received by tomorrow, I will simply contact their senior management at head office with a very strong complaint. Very, very poor service.
7 April 2022
Fast and efficient service
Fast and efficient service. Courteous driver.
Delivery was perfect.
6 April 2022
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