British Builders  Reviews 74

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional service and the helpfulness of the staff, noting their professionalism and efficiency. Many people appreciate the quick response times and clear communication throughout the process, making their overall experience smooth and well-organized. However, some customers also noted issues with communication, specifically mentioning instances where they felt disrespected or encountered problems with subcontracted work. A few other people also felt that the company's approach to certain situations was unsatisfactory.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the excellent... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and timely... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the great communication, with agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alex Smith (project manager) has been outstanding with helping me with my emergency repair, always happy to answer the phone and make sure the job has been done right. Called me to make sure everythin... See more

Rated 5 out of 5 stars

Just now we had amazing job with this company I really appreciate the work. Mr Alex he has done great job 👏🏻 my window has fallen down because of heavy winds and we was facing cold problem. Alex s... See more

Rated 5 out of 5 stars

Called in the morning as had a leak somewhere which we realised after getting a large water bill, came out same day, identified leak in a matter of minutes, explained the problem and the fix, complete... See more


Company details

  1. Construction Company
  2. Property Maintenance

Written by the company

British Builders is a government-endorsed builder accredited by leading UK bodies such as Safe Contractors, CHAS, Trustmark, Constructionline, NICEIC, and Gas Safe. With a strong supply chain, we operate nationwide, offering truly local services across the UK. We work with a diverse range of clients, including homeowners, councils, offices, emergency services, education, healthcare, housing associations, retail, and government buildings. Our core values are quality workmanship, environmental care, innovation, integrity, and safety. We aim to exceed expectations, delivering projects that are not just structures but lasting legacies. Built on a culture of mutual respect, we are committed to fostering sustainable growth and making a positive impact in every community we serve.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

74 reviews

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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Let me tell you

Let me tell you, reliable principal contractors ae hard to find. British Builders are one of the good ones left out there. Fast, fair payments keep my business running smoothly. They are also great at coordinating with the project phases smoothly, Which makes our jobs easier and the project flows more efficiently. I look forward to collaborating with them again on future projects, really happy working for them.

23 May 2024
Unprompted review
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Reply from British Builders

Hello Henry, thank you for your views on working with us, We are really happy to have you on board. Our customers have often left us good feedback about your work and we can not be happier knowing about this.
Thanks and keep up the good work.

Rated 5 out of 5 stars

We recently completed a kitchen…

We recently completed a kitchen renovation with British Builders and I couldn't be happier. They listened to our vision and offered creative solutions that stayed within budget. The communication throughout the project was fantastic, and they kept us informed every step of the way. Most importantly, the finished product is stunning! Highly recommend it!

28 May 2024
Unprompted review
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Reply from British Builders

Hello Mrs Harrington, we want to thank you for such an inspiring review. All our team of builders are thrilled to have worked on your project, and they are thankful for your kindness, particularly the daily tea you made for them :).
If you need us for any future project, please contact us again and we will be happy to assist you.

Rated 5 out of 5 stars

Absolutely Recommended

I've been in construction for over 15 years, and working with British Builders is a breath of fresh air. They truly value their subcontractors. Payments are consistently prompt, and they are always open to discussing any concerns. The whole project runs smoothly, and it's clear they care about the final product. I wouldn't hesitate to recommend them to anyone

15 May 2024
Unprompted review
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Reply from British Builders

Hello Savana, Thank you for your review. It is our pleasure to have you working for us.

Rated 5 out of 5 stars

We were nervous about undertaking a new…

We were nervous about undertaking a new build extension, but British Builders put our minds at ease. They were upfront about costs and timelines, and their builders were professional and respectful of our home especially Muhammad, Alex and Adam. They finished the project on time and within budget, and the quality of the work is top-notch. We're thrilled with the results.

14 May 2024
Unprompted review
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Reply from British Builders

Hello Mrs Paguin, it was more than a pleasure helping you throughout the entire process. Thank you for your promote payments and excellent feedback and we look forwards to helping you further.

Rated 4 out of 5 stars

I hired them to refresh rental units…

I hired them to refresh rental units and was impressed. They gave excellent advice, finished quickly, and out our tenants love the updates. The project minimized downtime. I'll definitely use them again!

23 May 2024
Unprompted review
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Reply from British Builders

Many thanks Jonathan. We are pleased to learn about your good experience and assure you we will always be there to deliver you the same level of service should you need our help again.

Rated 5 out of 5 stars

EXCELLENT SERVICE

Working with British Builders has been genuinely great. Not only are they well organised and keep the project on track, but their payments are always on time and accurate. No chasing invoices or worrying about my cash flow as a soletraman. Plus, their communication is excellent and always respectful of their team. Top marks all around.

17 April 2024
Unprompted review
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Reply from British Builders

Hello, thank you for your kind review. It is a privilege to have you working for us.

Rated 4 out of 5 stars

Building company based London, Covent Garden.

Worked as a contractor for this company.

The first job I did went pretty standard. Paid on time everything o.k.

The second job I did for them, we had some issues with the client raising issues that weren't to do with me, coupled with that they had some system issues and I wasn't paid in the time that I thought I would have been.

However.

Alex in the office was very professional and sorted me out and kept me in the loop through the entire process (thank you Alex). Eventually I was paid and they only went over our payment schedule by about a week or so.

So all in all not the worst company to work for in the end and again Alex thanks for sorting me out and keeping me assured that I would be paid this gave me piece of mind throughout the process.

cheers again

kind regards

Gaz

28 May 2024
Unprompted review
Rated 5 out of 5 stars

Everything was handled great and…

Everything was handled great and payment made on time. No problems and great communication between my company and theirs.

26 April 2024
Unprompted review
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Reply from British Builders

Thanks so much Jay. One of our best roofers.

Rated 5 out of 5 stars

Very quick and helpful

Very quick and helpful! Fixed our problem in no time :)

26 March 2024
Unprompted review
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Reply from British Builders

Thank you for your kind words and support.

Your satisfaction is our top priority, and we are committed to providing you with the best possible service in the future.

If you ever have any further questions, concerns, or feedback, please don't hesitate to contact us.
We are here to assist you whenever you need us.

Rated 4 out of 5 stars

Action was taken quickly (after 5…

Action was taken quickly (after 5 working days) according to UK standards (extremely slow compared to the country I am affiliated with). My boiler was leaking water to the wall and floor, they came and fixed it within 2 business days, the problem was solved, thank you.

However, the water flowing from the boiler damaged the structure of the wall, the wall started to peel and fall off, they did not take action on this issue / or I do not know if the real estate agent told me not to take action.

26 January 2024
Unprompted review
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Reply from British Builders

Hello, thank you for your feedback, we wanted to repair your boiler the same day however, we faced action issues so we apologise it took it little longer to gain access. Now the issue is solved you would need to contact your estate agency to report further issues. We already informed them about the remedial work,
If you have any other questions please let us know and we will be happy to help you.

Rated 1 out of 5 stars

Utterly Awful Experience

Utterly awful experience, the project manager and contractors are totally unconnected. The landlord in my case had provided consent to a quote for a roof fix, however, I had 4 more sets of roofers arrive to provide a quote resulting in no fix to the roof leak and a shining incompetence by the team. AVOID AVOID AVOID

12 January 2024
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Reply from British Builders

Dear Mr. Watt,
We'd respectfully like to address certain discrepancies in your recent review for clarity.

British Builders did not carry out any work for your property, it was site inspection for a roof quote for your landlord, only.

You mentioned having "4 more sets of roofers arrive to provide a quote resulting in no fix to the roof leak." It appears there might be a misunderstanding, as our instruction was to provide a quotation, not to execute the roof repair. The repair process is subject to your landlord's approval, which is still pending.

Repeated visits by our two roofers were necessitated due to the limited granted site access time after 6 pm, making it too dark for proper assessment and resulting in the need for an additional visit to provide an accurate quote for your landlord. We have consistently adapted to your availability constraints, working around your schedule.

We've promptly addressed your email complaint and provided the requested explanation, suggesting you contact your landlord, the decision-maker in this case.

Thank you, and feel free to reach out for further assistance.

Rated 3 out of 5 stars

Quality of work done was very good

Quality of work done was very good. And I’m happy with the final outcome.
However, there were few mixup in the materials ordered and delivery could have been planned much better.

27 June 2022
Unprompted review
Rated 5 out of 5 stars

The company were very professional and…

The company were very professional and contacted me frequently to inform me when the work was gonna be completed and when the operative was due to arrive, the worker sent was very polite and friendly, he installed the cooker hob in a very timely manner I was really happy with the service

5 April 2022
Unprompted review
Rated 5 out of 5 stars

British-Builders.com a great business to work with. Professional and friendly.

Sheffield CCTV Engineers.com
We were asked to install a CCTV system for British- Builders.com We were there for 1.5 days. We found it to be a pleasure to work as a contractors for Don and his team. Great business to do business with. Our invoices were paid promptly. Don is a person who shakes your hand and keeps his word. Jess is the dynamo that keeps every thing working. In all it was a pleasure to do business with British Builders. We would love to work with them again.

21 July 2021
Unprompted review

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