British Builders  Reviews 74

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional service and the helpfulness of the staff, noting their professionalism and efficiency. Many people appreciate the quick response times and clear communication throughout the process, making their overall experience smooth and well-organized. However, some customers also noted issues with communication, specifically mentioning instances where they felt disrespected or encountered problems with subcontracted work. A few other people also felt that the company's approach to certain situations was unsatisfactory.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the excellent... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and timely... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the great communication, with agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alex Smith (project manager) has been outstanding with helping me with my emergency repair, always happy to answer the phone and make sure the job has been done right. Called me to make sure everythin... See more

Rated 5 out of 5 stars

Just now we had amazing job with this company I really appreciate the work. Mr Alex he has done great job 👏🏻 my window has fallen down because of heavy winds and we was facing cold problem. Alex s... See more

Rated 5 out of 5 stars

Called in the morning as had a leak somewhere which we realised after getting a large water bill, came out same day, identified leak in a matter of minutes, explained the problem and the fix, complete... See more


Company details

  1. Construction Company
  2. Property Maintenance

Written by the company

British Builders is a government-endorsed builder accredited by leading UK bodies such as Safe Contractors, CHAS, Trustmark, Constructionline, NICEIC, and Gas Safe. With a strong supply chain, we operate nationwide, offering truly local services across the UK. We work with a diverse range of clients, including homeowners, councils, offices, emergency services, education, healthcare, housing associations, retail, and government buildings. Our core values are quality workmanship, environmental care, innovation, integrity, and safety. We aim to exceed expectations, delivering projects that are not just structures but lasting legacies. Built on a culture of mutual respect, we are committed to fostering sustainable growth and making a positive impact in every community we serve.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

74 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

lies and unpaid invoices

Companies under this director have a reputation for not paying contractors and this is from personal experience as well as other people I have spoken to who have worked for them. I have multiple unpaid invoices from under this director so I recommend to be careful working for them/avoid completely

11 May 2026
Unprompted review
Rated 5 out of 5 stars

I’m very pleased with the work done

I’m very pleased with the work done. They completely replaced the drive-through gate at my house, and the result is flawless. At my request, Adam and his team also removed some old wood with nails, which I really appreciated. Communication was excellent throughout, and everyone was very cooperative and professional

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Spoke with Adam Walker

Spoke with Adam Walker. Exceptionally helpful and knowledgeable. Kept me fully informed along the way. Always responded in a timely manner. Highly recommend him and British Builders. JSJ

10 April 2026
Unprompted review
Rated 5 out of 5 stars

I contacted British Builders after…

I contacted British Builders after having bad experiences with unreliable tradesmen in the past, and I’m genuinely glad I did.
They turned up when they said they would, explained the problem clearly, and completed the work to a good standard without trying to upsell unnecessary extras. The whole process felt organised and professional from start to finish.
It’s refreshing to deal with a company that actually communicates and stands by their work. I wouldn’t hesitate to use them again.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

We’ve used British Builders for ongoing…

We’ve used British Builders for ongoing maintenance and remedial works across several properties, and the experience has been consistently positive.
Communication is clear, jobs are documented properly, and they understand how important tenant coordination is for managing agents. Issues are investigated properly rather than rushed, and we’re always kept informed of progress.
Their pricing is fair and transparent, and the quality of workmanship has been reliable. A solid contractor we’re happy to continue working with.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Really responsive

Really responsive, provided clear guidance, engineer solved the issue within an hour - overall great experience

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased. Highly recommended

The Agent kept in touch prior to the job being done. The engineer was punctual, very professional and thorough in his approach to the job. Very pleased, as he checked everything before he left. I highly recommend this company because of their high standards and follow up. Job Well Done!

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Late evening on a Saturday.

Late evening on a Saturday.. came and sorted out the electrics as I had a leak causing them to trip out .. made all safe and got me power again ! Great service lovely guy really helpful. Working late on a Saturday and still smiling !

15 November 2025
Unprompted review

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