Bright Advice - Mortgages By Design Reviews 

843
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, extensive knowledge, and friendly, approachable demeanor, often going above and beyond to provide thorough support and clear explanations. People frequently highlight the excellent service, noting its efficiency, personalized nature, and ability to make complex financial processes like mortgages stress-free. Reviewers also appreciate the quick response times and the company's commitment to diligently securing the best possible deals and rates tailored to their individual needs. This consistent positive feedback underscores a highly reliable and supportive experience for most customers.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and dedication of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt and efficient... See more

Price

Reviewers highlight positive aspects of price, often securing attractive and competitive rates. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have worked with Rachel Black for nearly 10 years now, from our first mortgage to securing our latest home. She is so incredibly down to earth and understands the challenges and concerns we all fac... See more

Rated 5 out of 5 stars

Philip Chandler has provided, over the years, excellent mortgage advice and focuses on getting the optimal product every time. His colleague, Freya Chalmers, provides the best client support you could... See more

Rated 5 out of 5 stars

Fantastic experience using The Bright Team, specifically John and his able assistant Freya . A specific mortgage was required and this was delivered with ease, on time and exactly when needed for a h... See more

Rated 5 out of 5 stars

Andy Bird was exceptional when dealing with the renewal of our life insurance policies. Kept us informed of the progress all the way through. Could ask him any questions via email or phone and they we... See more


Company details

  1. Alternative Financial Service

Written by the company

Here at Bright Advice, we work with our clients to help them take control of their finances, offering tips on how to reduce debt and ensuring the foundations are there for them to increase their wealth. All of our financial, mortgage and insurance advice is based on protecting your future. Bright Advice is a small enough firm to give you a personal service, and as part of the Quilter Financial Planning network, we have access to exclusive mortgage rates and insurance schemes not available on the High Street. We work closely with our clients to get to know them. The more we understand about our clients the more we can help them to maintain their lifestyle and increase their wealth. Our vision is to be the most trusted provider of financial advice throughout your lifetime.


Contact info

4.9

Excellent

TrustScore 5 out of 5

843 reviews

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No recent history of asking for reviews

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4.9

All reviews

(843)

105 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly service, expert advice

We were guided through the process expertly by Brian, who discussed our options and gave us some individualised and specialist advice.

9 July 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Jack,
Thank you for taking the time to share your feedback with us.
We are so pleased that you had such a great experience with Brian and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Brian and Evie were first rate.

Brian and Evie were first rate.

Clear advice from Brian and attentive updates and help from Evie.

Next mortgage in 5 years Brian!

7 July 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Mr Harvey,
Thank you for taking the time to share your feedback! We really appreciate it and we look forward to helping you again in the future :)

Rated 5 out of 5 stars

Go the extra mile

John and the rest of the team are incredibly supportive from start to finish - Always go the extra mile to ensure the best possible outcome

2 July 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Wes,
Thank you for taking the time to share your feedback with us. We are so pleased that you had such a great experience with us here at Bright and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Recommend - would use this service again

John and the team gave a very detailed breakdown of all the mortgage options available, and used further discussions with me to suggest the best option for my circumstances. The mortgage went through smoothly and I pretty much didn't have to worry about a thing as the new mortgage kicked in automatically after my old deal ended. I would use MBD again.

1 July 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Jonathan,
Thank you for taking the time to share your feedback with us. We are so pleased that you had such a great experience with John and the team here at Bright Advice and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Outstanding advice and service

Great company to deal with, in particular, Chris Cocksedge, Cyera McDonald and Andrew Bird have been outstanding in giving sound advice and seeing the application process through swiftly. Thank you guys, you’ve done an outstanding job x

18 June 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hello,
Thank you for taking the time to share your feedback with us - we really appreciate it!
We're so pleased that you've had such a great experience with the team here at Bright Advice and we look forward to helping you again in the future :)

Rated 5 out of 5 stars

I have used Bright Advice for my last…

I have used Bright Advice for my last two house purchases. For the first they advised and organised the right fixed rate mortgage, for the one this year (2025) John the Mortgage advisor and Cyera organised the porting of the mortgage to the new property. It’s often a stressful time and their advice and their support was invaluable to help a smooth process.
I would highly recommend them.

29 May 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Monika,
Thank you for taking the time to share your feedback. We are so pleased that you've had such a great experience with the team here at Bright and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Great service from Bright Advice

I've just used Bright for the second time and I'd highly recommend them. I dealt primarily with Brian to get a mortgage and he always made me feel like nothing was too much trouble - indeed as we got closer to exchange and the bank lowered their rates slightly, Brian resubmitted our application fast time to enable us to take advantage of the new rate which was great service. I shall use Bright again when the mortgage is due for renewal.

29 May 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Chris,
Thank you for taking the time to share your feedback. We are so pleased that you've had such a great experience with the team here at Bright and we look forward to helping you again in the future :)

Rated 5 out of 5 stars

We highly recommend Brian and Bright advice.

We highly recommend Brian and Bright advice. We know them and appealed to their services from 2016. Brian its not just a broker ,he is a friend. He is not helping you just to buy a house or to use other company's services....he is oferring his time, understand and giving you best choices for your safety future. His team also are very friendly, responding promptly and eager to help you . You really feel part of the team.

4 June 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Maxim,
Thank you for sharing your feedback with us, we really appreciate it!
We are so pleased that you've had such a good experience with Brian and the team and we look forward to helping you again in the future :)

Rated 5 out of 5 stars

Go to Bright Advice for independent and professional advice

We have been using Bright Advice for years for our financial advice and they have always been great. This time we dealt with Andy Bird (with some liaison with Cyera McDonald) and as usual had a good experience in finding the right life insurance for our needs at a reasonable price. Andy was very patient with answering my questions and pleasant to deal with. Everything can be done over the telephone so saves time and was more convenient for me. Would recommend them because they don’t put any pressure on, and make a confusing process run more smoothly.

4 June 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hello,
Thank you for sharing your feedback with us - we really appreciate it! We are so pleased that you've had such a great experience with the team here at Bright and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Sarah and evie were very professional…

Sarah and evie were very professional and very helpful my experience with this company was great I will be recommending Bright Advice

29 May 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Adam,
Thank you for taking the time to share your feedback with us! We are so glad that you've had a good experience with Sarah and Evie and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Easy mortgage transaction.

I recently took out a mortgage with the help of Bright Advice, the service from both James and Cyera was first class, they both have a wealth of experience and knowledge on products and services . I found them both to be attentive and they provided great timely communication throughout my transaction. This is the 2nd time i have used their services and wont be the last. Highly recommended .

28 May 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Matt,
Thank you for taking the time to share your feedback with us. We are so pleased that you had such a good experience with James and Cyera, and we look forward to helping you again in the future!

Rated 5 out of 5 stars

We had a great experience with Cath and…

We had a great experience with Cath and Cyera who were always there to help whenever needed. They were great support for us buying our first home!

25 May 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Joe,

Thank you for taking the time to share your feedback with us - we are so pleased that you've had such a great experience with Cath and Cyera and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful, explained options fully and in detail.

23 May 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Dave,
Thank you for sharing your feedback with us.
We are so pleased you had such a good experience and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Great experience

Cath and Evie have been incredibly helpful and helped me to make the most of my budget. They are both friendly, knowledgeable and responsive.

19 May 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Amy,
Thank you for taking the time to share your feedback with us.
We are so pleased that you've had such a good experience and we look forward to helping you again in the future!

Rated 5 out of 5 stars

John was extremely helpful throughout…

John was extremely helpful throughout the process, offering valuable advice and securing an excellent mortgage deal for us. Once the mortgage in principle was approved, Cyera took over and managed all communication with great efficiency. She kept us well-informed at every stage of the house purchase and ensured everything progressed smoothly

2 May 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Marius,
Thank you for taking the time to share your feedback with us.
We are so pleased that you had such a great experience with John and Cyera and we look forward to helping you again in the future!

Rated 4 out of 5 stars

Getting us the right mortgage we needed…

Getting us the right mortgage we needed at that point in time was was top priority for us and Mark delivered on this task,won't hesitate referring Mark to anyone who could need their services.

2 May 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Claudia,
Thank you for taking the time to share your feedback with us!
We are so pleased that you had such a good experience with Mark, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Easy remortgage

They smoothly drove us through the whole remortgaging process.

1 March 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Simone,
Thank you for sharing your feedback with us, we are so pleased that you had a good experience and we look forward to helping you again in the future.

Rated 5 out of 5 stars

James has helped us so much and worked…

James has helped us so much and worked so hard by guiding us through getting life insurance getting us the best deal. He is so friendly and we have actually enjoyed the process and his kindness. Thank you Cyera also your friendly updates throughout!

28 April 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Anna,
Thank you for taking the time to share your feedback with us. We are so pleased that you had such a great experience with James and Cyera and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Excellent investing advice and ideas

We decided we needed to consider investing monies which were surplus to our current needs. We knew nothing about investing and we were both sceptical about whether it was something for us. Perry Beevor was recommended to us, and we are so glad of this! He is friendly, approachable and very knowledgeable about the whole investing landscape. He spent a great deal of time explaining to us the ups and downs of investing. He was very honest and made sure we knew exactly what it would mean for us. He ensured we invested in areas that were right for us and that we were happy with level of risk involved. We would both highly recommend Perry especially if, like us, you are a complete investing novice.

3 March 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Colin,
Thank you for taking the time to share your feedback with us!
We are so pleased that you had such a good experience with Perry here at Bright, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Highly recommended!

Rachel was an absolute super star! She explained everything throughly and was very honest, always checking in with us to make sure we were happy and understood everything that was happening throughout the entire process. Her assistant Evie was also extremely helpful and replied back to you very swiftly. Great team would highly recommend.

24 April 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Amy,
Thank you for taking the time to share your feedback with us. We are so pleased that you had such a great experience with Rachel & Evie, and we look forward to helping you again in the future!

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