Bright Advice - Mortgages By Design Reviews 

843
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, extensive knowledge, and friendly, approachable demeanor, often going above and beyond to provide thorough support and clear explanations. People frequently highlight the excellent service, noting its efficiency, personalized nature, and ability to make complex financial processes like mortgages stress-free. Reviewers also appreciate the quick response times and the company's commitment to diligently securing the best possible deals and rates tailored to their individual needs. This consistent positive feedback underscores a highly reliable and supportive experience for most customers.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and dedication of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt and efficient... See more

Price

Reviewers highlight positive aspects of price, often securing attractive and competitive rates. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have worked with Rachel Black for nearly 10 years now, from our first mortgage to securing our latest home. She is so incredibly down to earth and understands the challenges and concerns we all fac... See more

Rated 5 out of 5 stars

Philip Chandler has provided, over the years, excellent mortgage advice and focuses on getting the optimal product every time. His colleague, Freya Chalmers, provides the best client support you could... See more

Rated 5 out of 5 stars

Fantastic experience using The Bright Team, specifically John and his able assistant Freya . A specific mortgage was required and this was delivered with ease, on time and exactly when needed for a h... See more

Rated 5 out of 5 stars

Andy Bird was exceptional when dealing with the renewal of our life insurance policies. Kept us informed of the progress all the way through. Could ask him any questions via email or phone and they we... See more


Company details

  1. Alternative Financial Service

Written by the company

Here at Bright Advice, we work with our clients to help them take control of their finances, offering tips on how to reduce debt and ensuring the foundations are there for them to increase their wealth. All of our financial, mortgage and insurance advice is based on protecting your future. Bright Advice is a small enough firm to give you a personal service, and as part of the Quilter Financial Planning network, we have access to exclusive mortgage rates and insurance schemes not available on the High Street. We work closely with our clients to get to know them. The more we understand about our clients the more we can help them to maintain their lifestyle and increase their wealth. Our vision is to be the most trusted provider of financial advice throughout your lifetime.


Contact info

4.9

Excellent

TrustScore 5 out of 5

843 reviews

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No recent history of asking for reviews

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4.9

All reviews

(843)

105 reviews in the last 12 months

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Rated 5 out of 5 stars

Brian has been excellent during my…

Brian has been excellent during my initial mortgage application a year or so ago, as well as my very recent remortgaging. Brian & his team are all very professional and they offer very sound advice. I couldn’t recommend Brian & Bright Advice more.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

The team at Bright Advice have yet again secured me a fantastic mortgage deal. I’ve been working with Chris Cocksedge who not only has an incredible knowledge of the industry, but is professional, understanding with an amiable manner, others should learn from.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Remortgage of property

We recently completed the process of remortgaging our property with the support of Chris, and we couldn't be more pleased with the experience. From the very beginning, our advisor took the time to understand our financial goals and personal circumstances, providing clear, tailored advice that helped us feel confident every step of the way.
Their expertise and attention to detail ensured we secured a mortgage product that was not only competitive but also aligned perfectly with our long-term plans. They handled all the paperwork efficiently, kept us informed throughout the process, and were always available to answer any questions we had—no matter how small.
We genuinely appreciated their professionalism, patience, and proactive approach, and we would highly recommend their services to anyone considering a remortgage.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Mark Edwards and his team were…

Mark Edwards and his team were fantastic they found me a great deal and opened my eyes to packages that I didn’t know existed and at such great rates I have used mark Edwards before and won’t use any one else and I will certainly be a returning customer in the future thank you again for such a great and efficient team service kind regards Neil

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Helpful and very friendly advice and…

Helpful and very friendly advice and information. Easy to get in contact with and very good response times. Also doesn't mind me asking a lot of simple questions which I very much appreciate!
Highly recommended to everyone!

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Applying for life insurance

Applied for life insurance with Andy Bird and Evie Hough, very helpful and approachable. Friendly and highly competent in what they do. Responds to emails promptly and very knowledgeable.

18 July 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Eugene,
Thank you for taking the time to share your feedback with us - we really appreciate it!
We are so pleased that you had such a great experience with us here at Bright and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Super helpful brokers

Both John and Cyera from Bright Advice were super helpful, friendly and always willing to accommodate the many questions I had during the mortgage process. I also really appreciated their quick response time to emails and texts.

1 August 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Warda,
Thank you for taking the time to share your feedback with us. We really appreciate it and we're so glad that you've had such a great experience with John & Cyera.
We look forward to helping you again in the future!

Rated 5 out of 5 stars

Highly Recommend

I always get excellent service with Bright Advice. Rachel who looks after me is brilliant. Highly recommend

7 August 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Danny,
Thank you for taking the time to share your feedback with us - we really appreciate it.
We're so pleased that you had such a great experience with Rachel and the team and we look forward to helping you again in the future.

Rated 5 out of 5 stars

The Team at Bright are exceptional at…

The Team at Bright are exceptional at the roles but professional and personal. The care about all the details and have supported along the way with a range of different mortgages and life insurances.
Highly recommend!

11 August 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hello,
Thank you for taking the time to share your feedback with us.
We are so pleased that you had such a great experience and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Great service!

Great service from Dave, John and the team. Wonderful communication and nothing any trouble even with a high maintenance client like me! Very grateful for their knowledge and professionalism. Would highly recommend them after using their financial services for pension advice, mortgage sourcing and insurance advice over a period of 15 years.

1 July 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Laura,
Thank you for taking the time to share your feedback with us, we really appreciate it.
We are so pleased that you've had such a great experience with Dave, John and our team and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Bright advice have good knowledgeable…

Bright advice have good knowledgeable people and managed to get me a decent new mortgage deal.

1 August 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Ian,
Thank you for taking the time to share your feedback with us. We are so pleased that you had such a great experience with the team and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Very helpful and professional…

Very helpful and professional throughout the whole remortgage e

1 August 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hello,
Thank you for taking the time to share your feedback with us.
We are so pleased that you've had such a great experience and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Highly knowledgeable and there to answer every question

Rachel was brilliant from the start and always on hand to answer any questions we had

7 February 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Nicola,
Thank you for taking the time to share your feedback with us. We are so pleased that you have had such a great experience with Rachel and we look forward to helping you again in the future.

Rated 5 out of 5 stars

A great service from Chris and Cyera

A great service from Chris and Cyera - would definitely recommend!

25 July 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Keirsten,
Thank you for taking the time to share your feedback with us. We are so pleased that you've had such a great experience with Chris and the team and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Lovely service from Brian and the team.

Lovely service from Brian and the team.
Truly recommend.

26 July 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Adela,
Thank you for taking the time to share your feedback with us.
We are so pleased that you had such a great experience with Brian and the team and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Great communication and advice

Great advice, taken through every stage of our mortgage. Rachel answered every rquestion we had quickly and with understanding. Found the mortgage right for us.

23 July 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Sarah,
Thank you for taking the time to share your feedback with us. We are so pleased that you've had such a great experience with Rachel, and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Helpful and communicative

Chris was helpful and communicative and got us a remortgage rate that we were really happy with. Thanks Chris!

1 July 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Thomas,
Thank you for taking the time to share your feedback with us. We really appreciate it and we look forward to helping you again in the future!

Rated 5 out of 5 stars

We have worked with Bright Advice for…

We have worked with Bright Advice for over 10 years and the service has never been anything but exceptional.

We have recently worked with Andy and Cyera regarding some life insurance policies and they have both been incredibly helpful. Andy is always thorough and makes sure we are are aware of everything we need to know before proceeding with anything. Cyera has been fantastic at keeping in touch with us and letting us know about any updates arranging calls with Andy when needed.

I'd highly recommend Bright to anyone looking for any of the services they provide. A brilliant company to work with.

16 July 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Ben,
Thank you so much for taking the time to share your feedback with us, we really appreciate it.
We are so pleased that you had such a great experience with us here at Bright, and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Fantastic service again from Bright

Fantastic service again from Bright, this time helping me to update my life insurance policies. Andy was extremely helpful and made the process straight forward, explaining everything and taking the time to explain the options and the benefits of everything. Evie was great at keeping the communications flowing and updating me on the process. Would 100% recommend them to anyone looking for advice.

10 July 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Chelsie,
Thank you for taking the time to share your feedback with us.
We are so pleased that you had such a great experience with Andy and the team and we look forward to helping you again in the future!

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