Bright Advice - Mortgages By Design Reviews 

843
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, extensive knowledge, and friendly, approachable demeanor, often going above and beyond to provide thorough support and clear explanations. People frequently highlight the excellent service, noting its efficiency, personalized nature, and ability to make complex financial processes like mortgages stress-free. Reviewers also appreciate the quick response times and the company's commitment to diligently securing the best possible deals and rates tailored to their individual needs. This consistent positive feedback underscores a highly reliable and supportive experience for most customers.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and dedication of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt and efficient... See more

Price

Reviewers highlight positive aspects of price, often securing attractive and competitive rates. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have worked with Rachel Black for nearly 10 years now, from our first mortgage to securing our latest home. She is so incredibly down to earth and understands the challenges and concerns we all fac... See more

Rated 5 out of 5 stars

Philip Chandler has provided, over the years, excellent mortgage advice and focuses on getting the optimal product every time. His colleague, Freya Chalmers, provides the best client support you could... See more

Rated 5 out of 5 stars

Fantastic experience using The Bright Team, specifically John and his able assistant Freya . A specific mortgage was required and this was delivered with ease, on time and exactly when needed for a h... See more

Rated 5 out of 5 stars

Andy Bird was exceptional when dealing with the renewal of our life insurance policies. Kept us informed of the progress all the way through. Could ask him any questions via email or phone and they we... See more


Company details

  1. Alternative Financial Service

Written by the company

Here at Bright Advice, we work with our clients to help them take control of their finances, offering tips on how to reduce debt and ensuring the foundations are there for them to increase their wealth. All of our financial, mortgage and insurance advice is based on protecting your future. Bright Advice is a small enough firm to give you a personal service, and as part of the Quilter Financial Planning network, we have access to exclusive mortgage rates and insurance schemes not available on the High Street. We work closely with our clients to get to know them. The more we understand about our clients the more we can help them to maintain their lifestyle and increase their wealth. Our vision is to be the most trusted provider of financial advice throughout your lifetime.


Contact info

4.9

Excellent

TrustScore 5 out of 5

843 reviews

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4.9

All reviews

(843)

105 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellect Service

I have been dealing with James to sort out my life insurance, he has been professional and informative throughout and ensured I have a full understanding of the policy I decided to take out. He made himself available to answer any queries I had and I would gladly use again in the future if I needed to.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

5 Star Service

Yasmin's friendliness and professionalism made the entire process smooth and stress-free for my partner and me.

Despite my less-than-perfect credit history, she went above and beyond to find the right lender and secured us a very competitive interest rate. She also worked hard to ensure all of our paperwork was submitted before interest rates increased, which we really appreciated.

When it came to insurance, Yasmin took the time to review the cover we already received through our workplace benefits and recommended the most suitable package to complement it, helping us avoid paying for unnecessary cover and saving us money.

Overall, I wouldn't hesitate to recommend Bright Advice to anyone looking for a trustworthy, knowledgeable mortgage adviser who genuinely puts their clients' best interests first.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Mark and Evie

Both Mark and Evie have been fantastic helping us with every step of the process. They were always happy to be contacted and assist with any questions had.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Mark was fantastic he helped us every step of the way, for our remortgage.
He kept us updated, and even when we had questions to ask he got back to us and advised.
We both highly recommend him and will look forward to working with him again

Thank-you again

27 July 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend Bright Advice and special thank you to Brian Gibson

I highly recommend Bright Advice. They supported me with my initial mortgage and, more recently, with my mortgage renewal, securing an excellent deal for me.

The communication throughout the entire process was outstanding. I was always kept fully informed, every step was explained clearly, and everything was handled with professionalism and genuine care. The personal touch made such a difference.

A special thank you to Brian Gibson for making such a major financial decision feel easy, straightforward and comfortable. His support and guidance were excellent from beginning to end. I couldn’t be happier with the service I received.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Our mortgage advisor

Our mortgage advisor, John, has made the mortgage process of becoming a first time home-owner so much easier, taking the time to explain in a easy to understand way the whole process. John and the Bright Advice team are easy to get hold of, even at short notice and will always do their best to help. I am very grateful to the team and have used them to re-mortgage and will continue to do so! Thank you

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience using The Bright…

Fantastic experience using The Bright Team, specifically John and his able assistant Freya . A specific mortgage was required and this was delivered with ease, on time and exactly when needed for a house move . Due diligence throughout made sure that John and ourselves were totally comfortable with the product and attention to detail throughout was most reassuring.
Thank you so much for all of your support.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Review of service

I personally think Andy, Evie and Chris were fantastic.
The whole process with them was seamless and in times where we had no idea what we were doing they were only a phone call away and always happy to assist us.
I think it’s fair to say in current times it’s hard to reach people on the phone but their communication was fantastic.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent advice from Chris Cocksedge…

Excellent advice from Chris Cocksedge all the way through the purchase process. His advice was invaluable and his ability to arrange finance quickly and efficiently in complex circumstance was fantastic. He liased directly with the large loan desk at a high street lender to give a private bank level of service but at a far more attractive rate.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Yasmin has been amazing in finding the…

Yasmin has been amazing in finding the best products for me but has gone above and beyond, supporting me all the way through the process. I could not have asked for a more professional service but the compassion and understanding has been there every step of the way. Thank you

12 June 2026
Unprompted review
Rated 5 out of 5 stars

I have worked with Rachel previously…

I have worked with Rachel previously and she would always be my first point of call when it comes to mortgage advice - she is amazing and would totally recommend her and Bright. Evie was super helpful when coming to gathering all information and was a a great point of contact for any queries. Thank you both!

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Mark was recommend to us by my parents…

Mark was recommend to us by my parents and I couldn’t be happier with the level of service he and the team at Bright Advice offered us throughout. They genuinely care about their customers and I would recommend them to anyone!

4 June 2026
Unprompted review
Rated 5 out of 5 stars

I want to thank Paul Murfitt and the…

I want to thank Paul Murfitt and the team at Bright Advice for all the amazing work they do. I have been a client of Paul's for the last seven years and prior to this he was recommended to me by my parents who cannot praise him enough. He has not only assisted me with securing my mortgage three times but has helped me with securing my critical illness, income protection and life insurance. Paul is dedicated and hard working and always willing to go the extra mile. He's been so helpful at accommodating calls around my busy work schedule. He is efficient and trustworthy and I really value his expertise and support over the last few years. Even this year Paul managed to anticipate the change in markets and secure me a competitive mortgage deal had we waited even a few days later the rates would have surged. Paul has always made me feel listened to and both him and the team at Bright deliver an excellent service. I could not recommend them highly enough!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Andy Bird was exceptional when dealing…

Andy Bird was exceptional when dealing with the renewal of our life insurance policies. Kept us informed of the progress all the way through. Could ask him any questions via email or phone and they were always dealt with quickly. Bright Advice have also helped when we were remortgaging with the same professionalism. Highly recommend Andy and Bright Advice.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Bright Advice were excellent

Bright Advice helped with all aspects of moving and mortgage and made the process really easy. I was given sound and reliable advice and what was best for me, not just to gain commission.
Mark had complete coverage of the whole mortgage market and I was matched with the best mortgage for me but also matched to my circumstances.
Highly recommended.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful for a first-time buyer!

John is absolutely brilliant I've used Bright Advice since being a first-time buyer and he's always been on hand whenever I wasnt quite sure what was happening. His knowledge is immense and knows when to apply it but also has a very empathetic understanding which really helps steady you when doing something like buying your first property. Evie has been wonderful whenever we've communicated and is always very prompt and proffesional. Plan to use them again when moving house.

21 May 2026
Unprompted review

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