Our cable was cut when old tree roots were being removed. After telephoning Andrew at Brawband, our internet was reconnected with a new cable installed in under 3 hours. Andrew telephoned to keep us... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service! Really smooth process and when I needed advice before setting my appointment up, I was able to phone in and talk to an actual human. Glad I could finally leave the evil red maiden, cut... See more
Company replied
Very good at answering emails and giving positive reassurance about upcoming installation (even though not straightforward access) City Fibre who did the work to the property were excellent on the d... See more
Company replied
Ordered at Midnight and by 8.30am the next morning the CityFibre engineers were doing the pre-survey. Router arrived in plenty of time in advance of the installation date which was one week later, wh... See more
Company replied
Company details
About BrawBand
Written by the company
Broadband that’s braw, not blah.
BrawBand brings fast, reliable full-fibre broadband to homes and businesses across Scotland - with nae faff, fair prices and a proper Scottish service behind it.
Whether you’re working from home, streaming the latest boxset, gaming with pals, downloading in a hurry, scrolling on the sofa or keeping the whole household online at once, we’re here to help you stay brilliantly connected.
We’re not here to make broadband feel complicated. We’re here to make it simple: check your postcode, pick yer package, get connected, and enjoy the internet doing what it’s supposed to do.
View broadband packages →
Speak to BrawBand →
Why go Braw?
Full-fibre speeds up to 900Mb
Built for real life, not just speed tests. From video calls and gaming to boxsets, smart homes and big downloads, BrawBand gives your household the connection it needs to keep up.
No faff. No nonsense.
Broadband should be easy. That’s why we keep our packages straightforward, our pricing clear, and our availability checker quick to use.
Pick yer package
Whether you need an everyday connection or a proper belter of a broadband package, you can choose the option that suits your home, your habits and your budget.
Helpful Scottish support
When you need a hand, you want to speak to people who know what they’re doing. Our team is here to help you get connected and stay connected.
Built for the way Scotland actually uses the internet.
Some households need broadband for working from home. Some need it for teenagers gaming upstairs while someone else streams downstairs. Some need it for video calls, music, smart TVs, online shopping, schoolwork, cloud backups and the occasional deep dive into cat videos.
Whatever your version of online life looks like, BrawBand is designed to keep things moving smoothly.
Sofa sessions?
Stream, scroll and browse without the dreaded buffering wheel making an appearance.
Home office hero?
Keep your video calls clearer, your files moving and your working day flowing.
Serious streamer or gamer?
Give your household the speed and reliability it needs when everyone’s online at the same time.
Full fibre means proper fibre.
Not all “fibre broadband” is created equal. Older fibre-to-the-cabinet connections still rely on copper for the final stretch to your home, and that copper can slow things down. Full fibre is different because the fibre connection runs directly to the property, helping deliver faster, more reliable broadband.
That means less waiting, less buffering, fewer “is the internet down?” moments, and more time actually enjoying being online.
As rare as spotting Nessie.
We like to say our downtime is as rare as spotting Nessie - practically a myth. But behind the humour is a serious point: reliable broadband matters. Whether it’s a work call, a movie night, an online game or a quick catch-up with pals, your connection should be something you can count on.
So if life’s too short for laggy broadband, spinning wheels and big-provider palaver, it might be time to go Braw.
Stay brilliantly connected with BrawBand.
Contact info
Suite G01/02, The Green House, Beechwood Park North, IV2 3BL, Inverness, United Kingdom
- 0808 294 4444
- info@brawband.co.uk
- brawband.co.uk
4.4
Excellent
363 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unable to contact technical support after a week of installation issues.Unable to contact technical support…
Unable to contact technical support after a week of installation issues.
20 June 2024
Reply from BrawBand
Hi Kevin, thanks for taking the time to leave us feedback. We're sorry you were having trouble contacting our support team – we understand how frustrating that can be, and it does not reflect the high levels of customer service we are known for.
I have raised this with our support team this morning and they informed me that they spoke to you yesterday afternoon, and that your query is now being handled.
Amazing
I’m very happy with Brawband services. They are reliable and thoughtful. If you decide to use them, you will not be disappointed like I was with my previous broadband providers.
3 June 2024
Reply from BrawBand
Hi Kat, thanks very much for your feedback! Customer satisfaction is our #1 priority, so we're delighted to hear that you're enjoying our service.
They came over at the earliest time so…
They came over at the earliest time so I wasn’t waiting for a long time to begin. They explained the process to me in simple terms and the whole thing didn’t take long to do at all with me connected the WiFi and using it in around an hour or so at most.
24 May 2024
Reply from BrawBand
Hi Mathew, thanks for taking the time to leave us some feedback. Glad to hear you had a braw installation experience - enjoy your new, ultrafast, full-fibre broadband from BrawBand!
Hassle free order and install
Ordering was very straightforward. Installation was quick and profesionally done, and the speeds are as advertised.
30 May 2024
Reply from BrawBand
Hi Frank, thanks very much for your braw feedback! Delighted to hear you're enjoying your ultrafast, full-fibre broadband speeds!
Fast install, great experience overall
Ordered at Midnight and by 8.30am the next morning the CityFibre engineers were doing the pre-survey. Router arrived in plenty of time in advance of the installation date which was one week later, which went smoothly. Couple of support queries I've had were answered quickly - no queuing - spoke to someone knowledgeable quickly. Great experience so far! I would recommend!
24 May 2024
Reply from BrawBand
Hi Neil, thanks for taking the time to leave us a 5* review! We're thrilled to hear that your installation went smoothly, and that our team was able to help you with any queries during the process. Enjoy your new ultrafast, full-fibre broadband connection with BrawBand!
Internet has been patchy since I got it…
Internet has been patchy since I got it but I have persevered, today I have lost all internet and can't get hold of anyone on the help desk number absolutelybshocking service
2 June 2024
Unprompted review
Reply from BrawBand
Hi Marc, thank you for leaving us feedback. We're sorry to hear you haven't been satisfied with your BrawBand experience so far. We pride ourselves on providing great customer service and connectivity and offer our sincere apologies you have not received this.
If you could please send your details to help@brawband.co.uk and we can look into this for you.
We look forward to the opportunity to work to find a positive resolution for you.
I would have given you five stars but…
I would have given you five stars but for the fact that you charged me for posting out the router. First time I’ve been charged for the privilege of plugging in a router.
24 May 2024
Reply from BrawBand
Hi Hywel, thank you for your feedback. We are glad to hear that you are happy with your ultrafast, full-fibre broadband from BrawBand! We are sorry you are disappointed with the delivery fee for your new router. While we provide a free router and installation, we unfortunately cannot cover delivery costs at this time - however we will take your comments on board. Thank you again for signing up with BrawBand, and we hope that you continue to enjoy your browsing and streaming experience with us.
Reply from BrawBand
Thanks very much for taking the time to leave us a review - we're thrilled to hear your service has been top-notch so far!
Reply from BrawBand
Hi Kerri, thanks very much for your lovely feedback. Delighted to hear your installation was super-speedy – just like your new ultrafast, full-fibre BrawBand connection!
My full fibre was installed without any…
My full fibre was installed without any fuss the guys were very friendly and explained exactly what was going to happen, would highly recommend.
1 May 2024
Reply from BrawBand
Hi Richard, thanks so much for your review! Delighted to hear your installation was smooth and painless – hope you enjoy your ultrafast, full-fibre browsing experience with BrawBand!
Jay has been fantastic
Jay has been fantastic. An asset to the company. He sorted out my slow speed issue quickly by using his vast knowledge of the network. As a senior Openreach manager, I would love to have someone like Jay in my team with the knowledge and customer service skills he has displayed. He also checked in tomake sure everything was working fine. Great personal touch. Well done Jay and thank you
14 May 2024
Unprompted review
Reply from BrawBand
Hi Kevin, thanks very much for taking the time to leave us such positive feedback. We'll be sure to pass on your kind comments to Jay, and are delighted to hear he was able to get your ultrafast, full-fibre broadband with BrawBand working correctly for you.
Installation was perfect the guys were…
Installation was perfect the guys were lovely very positive about the quality of the service, Installation very very neat and tidy you would hardly know they had dug up my front garden lawn. Down side, not much in the way of faster or better internet
29 April 2024
Reply from BrawBand
Hi Lynn, thanks very much for taking the time to leave us feedback. We're delighted to hear that your installation went smoothly - however we're sorry to hear you're not getting the speeds you were expecting.
Can you please reach out to our support team with details of your package, what upload/download speeds you are getting, and what devices you are testing speed on, so they can look into this for you?
You can get in touch via help@brawband.co.uk, 0808 294 4444 or online chat at https://brawband.co.uk/#help
Appalling customer service
It's buffering and when I tried calling 5 times nobody answered. I got an email asking what was wrong and I sent one back asking them to ring but the didn't. Then there was a major outage. Only just got it in last week. Not a great start!
The number you show here is an answerphone and nobody calls back!
My name and number is on the Answer phone!
24 April 2024
Reply from BrawBand
Thank you for leaving us feedback, and we are sorry to hear you have been having issues with your service at the start of your contract. We pride ourselves on high levels of both connectivity and customer service, and offer our sincere apologies that you have not experienced this. As you have not left your name with your review, we cannot currently investigate this further - however if you could please reach out to us on help@brawband.co.uk, 0808 294 4444 or online chat at https://brawband.co.uk/#help we will look into this for you.
i was told that an engineer would be…
i was told that an engineer would be sent out to set up the router. i assume someone at brawband figured out that i already had a fiber box installed, but i wasn't updated with any information if someone was still coming to my address or not. the engineer did not turn up, but thankfully i was able to install the router myself but just a disappointing first impression.
22 April 2024
Reply from BrawBand
Hi Keith, we're sorry to hear you had a disappointing first impression. We pride ourselves on our high levels of customer service and communication, and are sorry we didn't hit the mark this time. We hope that this won't stop you enjoying your BrawBand experience - we really do value having you as a customer. Thanks for taking the time to leave us feedback.
Installation was great but one down side.
Installation was great , bang on time , quick , and mess free. Download and upload speeds are as promised and consistent . Only down side , despite several attempts, I can't connect to wifi on my laptops via my new router , they even sent me another new router , but I have the same problem with both , I've tried everything and so have they , so having to stay wired for now which is not ideal going forward.
12 April 2024
Reply from BrawBand
Hi William, thanks very much for taking the time to leave us a review. We're thrilled to hear that your installation went smoothly, and that your upload/download speeds are hitting the mark!
We're sorry you've had issues connecting your laptop via WiFi - I've caught up with our support team who have let me know they've been in touch with you about this. If you'd like to reach out again to discuss, you can call on 0808 294 4444, email help@brawband.co.uk or pop us a message via our online chat at https://brawband.co.uk/#help
Reply from BrawBand
Hi Pamela, thanks so much for your kind words! We really appreciate you taking the time to leave us feedback.
Installation was excellent was signed…
Installation was excellent was signed up for 24 month contract which just found out expires last year wasn’t notified and doing some checking I find I am paying more for 500 speed than the 900. So find this a little bit of rip off knowing I have been paying more for less. Don’t know for how long.
22 April 2024
Unprompted review
Reply from BrawBand
Hi John, thank you for taking the time to leave a review and we're sorry you haven't been happy with your current pricing. Customer satisfaction is incredibly important to us, and we're sorry we haven't hit the mark on this occasion. If your initial contract has expired, you should be able to transfer onto one of our new packages - please reach out to our team on info@brawband.co.uk or 0808 294 4444 and they will be delighted to help.
Reply from BrawBand
Thanks for much for your kind words, June!
Great, smooth service! The way wifi should be!
Great service! Really smooth process and when I needed advice before setting my appointment up, I was able to phone in and talk to an actual human. Glad I could finally leave the evil red maiden, cut my bill in half and get even better speeds. You have a great thing going on right now Brawband, providing excellent speeds at reasonable prices to people all over Scotland. Please don't ever become a greedy evil empire like the rest! Customers that show loyalty should be rewarded, not scalped. Thanks!
2 April 2024
Reply from BrawBand
Thank you for your kind comments, Peter. We're glad that you're now enjoying faster browsing at even better prices with your ultrafast, full-fibre broadband from BrawBand! We take pride in our high levels of customer service, and are glad to hear you have experienced this with our team. Thanks again!
Don't get stuck thinking Virgin is the fastest anymore
The engineer was very helpful and explained everything we needed to know. Really straightforward switch over. We had a crossover with Virgin Fibre because we didn't want to be without a connection. My son did a test and the connection was 100% faster than Virgin. If anyone is hesitating because they have gaming kids and need high speed Internet I'd advise to just go for it. The Virgin monopoly of poor customer service, and bottlenecked fibre speed broadband is over. And it's a lot cheaper as well. No regrets. And it's a Scottish company so I know it's good.
27 March 2024
Reply from BrawBand
Thanks so much, Lindsay! We're delighted to hear that your internet speeds are now faster with BrawBand, and that you're getting even better value for money.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.