Great Customer Service - Recently I had to contact BrawBand to update some of my account details and I got an email response really quickly with friendly customer service from Kelly who helped resol... See more
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Since getting Brawband the service has been down constantly - just looking at my emails its been an average of 3 (scheduled) times a month. No exaggeration - constant "urgent" maintenance. That's... See more
Company replied
Our cable was cut when old tree roots were being removed. After telephoning Andrew at Brawband, our internet was reconnected with a new cable installed in under 3 hours. Andrew telephoned to keep us... See more
All went as planned, with no break to my Internet connection. Everything appears to be working fine. Would have no problem recommending Brawband. Only downside I had agreed 1touch change over with my... See more
Company replied
Company details
About BrawBand
Written by the company
At BrawBand, we're your steadfast companions in Scotland's digital landscape, from the city lights of the central belt all the way to the capital of the Highlands. So, whether you're amidst the hustle and bustle of Edinburgh or sitting on the shores of Loch Ness, we've got your connection covered.
At BrawBand, we're all about making your internet experience as smooth as can be. That’s why we’re committed to providing our customers with lightning-fast full-fibre broadband that won't put any strain on your purse strings. We're proud to offer competitive pricing that ensures you get the best value without breaking the bank.
Our internet downtime is as rare as spotting Nessie – practically a myth! So, rest assured, come rain or shine, BrawBand is here to keep your online world running smoothly. Say goodbye to the hassles of connectivity woes and embrace the brilliance of BrawBand's comprehensive coverage across bonnie Scotland.
With us, your sofa sessions will remain uninterrupted, your video calls glitch-free, and your downloads lightning-quick so you can continue to watch your favourite cat videos and stay connected with your pals.
Life's too short to be stuck with a laggy, unreliable internet connection. So whether you're a casual web browser, home office hero or a serious streamer, pick the option that suits your style and stay brilliantly connected with BrawBand.
Contact info
Cradlehall Business Park, IV2 5GH, Inverness, United Kingdom
- 0808 294 4444
- info@brawband.co.uk
- brawband.co.uk
4.3
Excellent
359 reviews
Replied to 14% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BrawBand
Hi Don,
Thanks for taking the time to leave such a great review, we really appreciate it.
We’re delighted to hear you had an excellent experience. It means a lot to the team.
Thanks again for choosing BrawBand, and if you ever need a hand with your broadband, don't hesitate to get in touch.
Very happy with my changeover from a…
Very happy with my changeover from a larger provider. Speeds are stable and price is good.
9 April 2026
Reply from BrawBand
Thank you for taking time to leave BrawBand a positive review! We're delighted to hear that you have experenced stable speeds and that you have been able to secure a good price compared to larger providers. If you need any assistance with your broadband in future, please don't hesitate to get in touch with us - we'll be happy to help.
Excellent service from CityFibre and BrawBand
The City Fibre team who undertook the installation provided an excellent service. Brawband have also been supportive throughout the process.
Bruce
16 April 2026
Reply from BrawBand
Hi Bruce, thank you so much for taking time to leave BrawBand a positive review! We're delighted to hear that the installation process with CityFibre went smoothly and that you received excellent and supportive customer service all round.
Thanks for choosing Brawband as your broadband provider, and please don't hesitate to contact us if you need a hand with anything in future.
Great Customer Service
Great Customer Service -
Recently I had to contact BrawBand to update some of my account details and I got an email response really quickly with friendly customer service from Kelly who helped resolve my issue immediately. I really can't fault BrawBand after over a year of using their service so I'd definitely recommend them to anyone.
13 April 2026
Unprompted review
Reply from BrawBand
Hi Jack, thanks for taking time to leave BrawBand a positive review, it's much appreciated! We're delighted to hear that you received a fast email response from Kelly and that your issue was resolved efficiently - at BrawBand, we pride ourselves on our friendly, local customer service. Please don't hesistate to reach out again should you need us again in future.
If your having issues with your broadband reach out anyway you can
Wasn’t sure sending a message through Facebook messenger would even help my situation but within minutes of sending the message not one but 2 members of staff outwith office hours fixed my issue, granted it was an easy fix however the 2 women went above and beyond to help me, couldn’t be happier
9 April 2026
Unprompted review
Reply from BrawBand
Hi Steven,
Thank you so much for taking the time to share this, it means a lot to the whole team at Brawband!
We know how frustrating broadband issues can be, so it’s brilliant to hear that reaching out through Facebook Messenger made a difference, especially outwith office hours. Our team always aim to keep things simple, responsive, and human, so we’re really pleased we could get you back up and running quickly.
Thanks again for choosing Brawband for your broadband, and remember, if you ever need support, we’re always here to help.
This company is excellent
This company is excellent. The staff are a true credit to their management and deserve a lot of praise.
27 March 2026
Unprompted review
Reply from BrawBand
Thanks so much for the kind words, Billy.
That’s a lovely thing to hear about the team. We’ll make sure it gets passed on. They’ll really appreciate it.
We’re really glad you’ve had a great experience with BrawBand. Thanks again for choosing us to keep you connected.
Hidden fees
Been with Brawband for about a year, connection is pretty terrible and drops out regularly. But had no issues with the company themselves.
Then a year in received an email with an invoice attached for nearly £100. This showed 2 months unpaid and the cost of the router.
I was connected in February last year and the payments started going monthly from March with no missed payments. I also checked their website which says free connection, and my contract which lists the price of the router at 0.00.
I emailed to clarify, no apology then says I just owe one month because they take payment a month in advance. Why they didn't specify this and charge double on the first month I have no idea. No answer on why I'm suddenly being charged for the router either.
Then I get another email saying thank you for setting up a direct debit. They had set up a direct debit without my permission to pay my "debt"!
Avoid at all costs, absolutely no customer service or clarity on what they'll decide to charge you on out of the blue.
Now having to pay exorbitant exit fees which there is also no information about in the contract to go with a reputable company.
18 March 2026
Unprompted review
Reply from BrawBand
Hi Fiona,
We’re really sorry to read this, and for the frustration it’s caused.
From what you’ve described, we can see why this has felt confusing and unexpected, especially around the billing, router charge and the direct debit. That’s certainly not the kind of experience we want anyone to have, and it’s important to us that everything is clear, accurate and properly explained.
If you wish to dicuss this issue further with us, please don't hesitate to get in touch on 0808 294 4444.
Fast, reliable internet
My internet is fast and I haven’t had any problems with outages or the likes since install. Very easy to organise an engineer to come out and do installation.
23 February 2026
Reply from BrawBand
Thanks for the great review.
We’re really pleased to hear your BrawBand full fibre broadband has been fast and reliable since installation. That’s exactly what we aim for. A smooth setup and a connection you can just get on with using.
It’s also great to know organising the engineer visit was easy. Our team always tries to keep things simple and straightforward from the first booking through to getting you connected.
Thanks again for choosing BrawBand to keep you online.
Reply from BrawBand
Thanks for the great feedback.
We’re really glad to hear the equipment arrived quickly and everything was delivered smoothly.
Getting people connected to BrawBand full fibre broadband should be simple and efficient from the very start.
Thanks again for choosing BrawBand to keep you connected.
Great service
Great service, answered any questions I had super quick either by call or email and we’ve had great connection since being installed!
20 February 2026
Reply from BrawBand
Thanks for the lovely review, Lauren.
We’re really glad to hear everything’s been running smoothly since your BrawBand full fibre broadband was installed. Quick answers and easy support are exactly what we aim for, whether that’s over the phone or by email.
Great to know the connection has been solid, too. That’s what it’s all about.
Thanks again for choosing BrawBand to keep you connected.
Best in class service!
While on the phone discussing some assistance I needed with my internet the team at Brawband let me know that they had a promotion on for the same speed at a lower rate. Great customer service and the person I spoke to on the phone couldn't be more helpful. Even better that it was someone local to the area on the phone and was able to understand my situation and location.
2 March 2026
Unprompted review
Reply from BrawBand
Thanks for the great review, Ryan!
We’re really pleased the team could help you out and make sure you were getting the best deal available. If there’s a promotion running, we’d always rather our customers benefit from it.
It’s also lovely to hear you appreciated speaking to someone local. Our BrawBand team knows the areas we serve and always tries to give straightforward, helpful support when you need it.
Thanks again for the kind words and for choosing BrawBand full fibre broadband. We’re glad we could help.
Very pleased with servis and quality of…
Very pleased with servis and quality of work and stalf were polite and got on with work very pleased with b4oadbane speed and quality
18 February 2026
Reply from BrawBand
Thanks for the great review, Alan.
We’re really pleased to hear you’re happy with the installation and the service from the team. Our engineers always aim to get everything set up quickly and neatly, while keeping things friendly and straightforward.
Even better to hear you’re enjoying the BrawBand full fibre broadband speeds and connection quality. That’s exactly what we’re here for.
Thanks again for choosing BrawBand to keep you connected.
Pure Quality
Very easy install, no connection issues and fast speeds since the beginning, and have since been with them four months. What more can you ask for?
31 October 2025
Unprompted review
Reply from BrawBand
Thanks for the great review, Ellie.
“Pure quality” is exactly what we like to hear. We’re really glad the installation was easy and that your BrawBand full fibre broadband has been fast and reliable since day one.
Four months in and still running smoothly is exactly how it should be. No connection headaches, just solid speeds whenever you need them.
Thanks again for choosing BrawBand to keep you connected.
Easy to install and great service from…
Easy to install and great service from the boys who done it , had not a problem since its been on and im very happy with the network as its very fast and no problems to how many things thats connected to it we have all tvs in the house connected and phones and its really great still would highly recommend
10 February 2026
Reply from BrawBand
Thanks so much for the lovely review, Lisa!
We’re really glad to hear the installation was smooth and that the team looked after you. Getting set up with BrawBand full fibre broadband should be simple, and it’s great to know everything was up and running easily from day one.
Even better to hear the connection is holding strong with all the TVs, phones and devices in the house. That’s exactly what full fibre is built for. Fast, reliable broadband that keeps the whole household happy!
Thanks again for the recommendation and for choosing BrawBand to keep you connected.
Reply from BrawBand
Thanks for the great review, Gary.
We’re really glad to hear you’re enjoying the service.
At BrawBand, we believe broadband should just work. Fast, reliable and hassle-free.
It means a lot to hear things are running smoothly your end. Thanks for choosing BrawBand to keep you connected.
Absolutely shocking
Absolutely shocking, had issues all throughout contract with dropped connection. raised a switch request which will happen later in the month. now connection drops 10 times in the same day, stay clear!
14 January 2026
Unprompted review
Zero customer service, never actually put my order through
After negotiating a price with Brawband on the phone I was told I had to put the order through on the website and afterwards email their accounts team to confirm the price. I did this, and during the order process requested a One Touch disconnection service. I never received a confirmation, or a response to my email. After a week of waiting for things to go through, I tried to call customer service but their phone just goes to voicemail (seriously!). Nobody rang me back, so the next day I called several times hoping someone would pick up and eventually someone answered, who told me my order was never actually put through as the One Touch service 'rejected my order' because it needed additional account information. Nobody called me or emailed me to let me know there was a problem with my order, they just ignored everything. The guy on the phone didn't even apologise or try to fix the situation, just kept saying "well you didn't receive a confirmation email", even though my order was confirmed on their website! Unbelievable, this has caused me a load of issues with my current provider as I've now gone over their cooling off period so am having to work hard to make sure I don't pay early termination fees. Thanks for literally nothing Brawband.
30 December 2025
Unprompted review
Quick and easy installation
Quick and easy installation. Internet speed is now far better than the previous provider.
27 November 2025
Very helpful with advice on what…
Very helpful with advice on what package to choose. No oversell and a very pleasant gentleman on the other end of the phone.
24 November 2025
Well done son.
No issues.. my boy set the router up and banged in the password on a few devices and it was that easy for him to do..
20 November 2025
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