Since getting Brawband the service has been down constantly - just looking at my emails its been an average of 3 (scheduled) times a month. No exaggeration - constant "urgent" maintenance. That's... See more
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Our cable was cut when old tree roots were being removed. After telephoning Andrew at Brawband, our internet was reconnected with a new cable installed in under 3 hours. Andrew telephoned to keep us... See more
All went as planned, with no break to my Internet connection. Everything appears to be working fine. Would have no problem recommending Brawband. Only downside I had agreed 1touch change over with my... See more
Company replied
Great service! Really smooth process and when I needed advice before setting my appointment up, I was able to phone in and talk to an actual human. Glad I could finally leave the evil red maiden, cut... See more
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Company details
About BrawBand
Written by the company
Broadband that’s braw, not blah.
BrawBand brings fast, reliable full-fibre broadband to homes and businesses across Scotland - with nae faff, fair prices and a proper Scottish service behind it.
Whether you’re working from home, streaming the latest boxset, gaming with pals, downloading in a hurry, scrolling on the sofa or keeping the whole household online at once, we’re here to help you stay brilliantly connected.
We’re not here to make broadband feel complicated. We’re here to make it simple: check your postcode, pick yer package, get connected, and enjoy the internet doing what it’s supposed to do.
View broadband packages →
Speak to BrawBand →
Why go Braw?
Full-fibre speeds up to 900Mb
Built for real life, not just speed tests. From video calls and gaming to boxsets, smart homes and big downloads, BrawBand gives your household the connection it needs to keep up.
No faff. No nonsense.
Broadband should be easy. That’s why we keep our packages straightforward, our pricing clear, and our availability checker quick to use.
Pick yer package
Whether you need an everyday connection or a proper belter of a broadband package, you can choose the option that suits your home, your habits and your budget.
Helpful Scottish support
When you need a hand, you want to speak to people who know what they’re doing. Our team is here to help you get connected and stay connected.
Built for the way Scotland actually uses the internet.
Some households need broadband for working from home. Some need it for teenagers gaming upstairs while someone else streams downstairs. Some need it for video calls, music, smart TVs, online shopping, schoolwork, cloud backups and the occasional deep dive into cat videos.
Whatever your version of online life looks like, BrawBand is designed to keep things moving smoothly.
Sofa sessions?
Stream, scroll and browse without the dreaded buffering wheel making an appearance.
Home office hero?
Keep your video calls clearer, your files moving and your working day flowing.
Serious streamer or gamer?
Give your household the speed and reliability it needs when everyone’s online at the same time.
Full fibre means proper fibre.
Not all “fibre broadband” is created equal. Older fibre-to-the-cabinet connections still rely on copper for the final stretch to your home, and that copper can slow things down. Full fibre is different because the fibre connection runs directly to the property, helping deliver faster, more reliable broadband.
That means less waiting, less buffering, fewer “is the internet down?” moments, and more time actually enjoying being online.
As rare as spotting Nessie.
We like to say our downtime is as rare as spotting Nessie - practically a myth. But behind the humour is a serious point: reliable broadband matters. Whether it’s a work call, a movie night, an online game or a quick catch-up with pals, your connection should be something you can count on.
So if life’s too short for laggy broadband, spinning wheels and big-provider palaver, it might be time to go Braw.
Stay brilliantly connected with BrawBand.
Contact info
Suite G01/02, The Green House, Beechwood Park North, IV2 3BL, Inverness, United Kingdom
- 0808 294 4444
- info@brawband.co.uk
- brawband.co.uk
4.3
Excellent
365 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 14% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service !
Amazing value !
Fantastic Broadband !
Engineers polite and professional !
Would recommend highly !
30 August 2024
Reply from BrawBand
Hi Gordon, thanks very much for your braw comments! Delighted to hear you'd recommend BrawBand - remember if you refer a friend, you both get a cheeky £50 credit. It's win-win! https://brawband.co.uk/refer/
Jay Kane Star Brawband champion
We had several issues with our previous supplier( going out of business transferring customers to another company but not fully supporting so i was a month with no or little service)
That caused delays. I can only say the when I got in contact with Jay Kane from Brawband he totally owned the whole issue. He reported back to me with all the issues his end and he eased the transit to Brawband with advice and excellent support.
The service has been solid ever since.
But I have to say I am so delighted to have had such an excellent service from Jay Kane at Brawband. A great example of wonderful customer service and an excellent advocate for his company.
Thanks
5 September 2024
Reply from BrawBand
Hi Paul, thanks so much for your feedback. We're saddened to hear you had issues with your previous provider (we know how annoying dodgy connections can be), but delighted that your experience with BrawBand has been nothing short of braw! We'll be sure to pass on your kind comments on to Jay, and let him have an extra biscuit or two at today's tea break in celebration!
excellent product and service
Start to finish, the experience was excellent. Kept in touch at every stage and team were very responsive when contacted. Broadband itself is so much better than previous provider
28 August 2024
Reply from BrawBand
Thanks so much, Mark! Delighted to hear our team kept you up to date, and that your browsing days are smoother than ever with BrawBand!
Reply from BrawBand
Thanks very much for your braw comments, Simon! Glad to have you as part of the BrawBand family.
Transparent about the price
Transparent about the price. Living up to it's promise of internet speed. Proffesional installers. Very happy I moved from Virgin Media after 20+ years.
22 August 2024
Reply from BrawBand
Hey Colin, thanks so much! We're proud to keep our promises – and to provide reliable, affordable full-fibre broadband. Here's to 20+ years with BrawBand!
Reply from BrawBand
Thanks for your 5* review, Petkov – it's braw to have you with us!
Great service from install to going…
Great service from install to going live, been yup and running a week now no issues and very reasonably priced too.
19 August 2024
Reply from BrawBand
Thanks so much for your 5* review. We're proud of the service and value for money we provide our customers. Enjoy your BrawBand experience and know we're always here if you have any questions.
Excellent experience with Brawband
Everything went smoothly from first enquiry to broadband going live. There was always someone at the end of the phone to answer any questions. Equipment arrived in good time and was very easy to connect. No problems at all.
12 August 2024
Reply from BrawBand
Thanks for your braw review, Mor. Glad we were able to answer all your questions and that you're now enjoying cruising the ultrafast information highway with BrawBand!
Painless transition.
Initially the advertised cost. Then the contact via email of date and time of the installation that suited me and finally how the installation would take place. The engineers called on the day and gave me an almost exact arrival time. The process of installing the cables box etc was discussed and agreed . The engineers then set up all the cables and made sure that it was all working fine. The BB and my new digital phone service works a treat.
12 August 2024
Reply from BrawBand
Thank you John. Thrilled to hear you're enjoying your BrawBand and BrawPhone service – and that the whole installation experience was painless for you. Hope you enjoy your time as part of the BrawBand fam!
Jay went above and beyond!
I recently moved house and the last homeowner didn't cancel their contract which made it so I couldn't sign up on the website due to there already being an active contract.
I called up and got through to Jay who was just outstanding. Within 24 hours of that first contact my internet was up and running.
He went above and beyond for me and called CityFibre to cancel the existing line to the house, called me back to let me know I could buy my service. I also had an issue where decorators had damaged my fibre wire so he also got CityFibre to come out and they were here within the same day.
Considering how many obstacles I had to get my internet up and running I was assuming it was going to be a few weeks before I was up and running but thanks to Jay's attitude it was up and running by the next day.
He called me back 4 times during the 24 hour period with updates and also talked me through the more technical side of stuff which allowed me to use my old router temporarily before my new one came out.
I can't recommend BrawBand enough and have been with them before a few years back and was ecstatic to find out the service was available here when I moved.
19 August 2024
Unprompted review
Reply from BrawBand
Hi Cameron, thanks for your braw 5* review! We're thrilled to hear that Jay provided stellar service and we'll be sure to pass on your kind comments to him - guaranteed to put a spring in his step today! We're proud to provide leading customer support for users, whether they're already part of the BrawBand family or (re)joining the gang. Happy browsing!
Reply from BrawBand
Thanks for your braw comments, Ross! Our mum brought us up to always stick to our promises. (And to give good value for money - we lived in a strange house...) Hope you enjoy your BrawBand experience!
Customer Support
Recently had to deal with customer services do to a payment issue (likely my fault). Interacting with the support team could not have been easier, they were quick, efficent and very helpful. Coming from a big internet supplier the difference was night and day.
At a price lower than others for better speeds. Glad to be a customer.
21 August 2024
Unprompted review
Reply from BrawBand
Thanks James! We know how frustrating it can be to be left on hold, listening to a pop song from 15 years ago that sounds like it's being sung at the bottom of a well. Glad our team was able to get you sorted quickly - and that you're getting better speeds at lower prices than with your previous provider. Now that's braw!
Reply from BrawBand
Thanks very much for your braw 5* review! So glad to hear you are happy with your service from BrawBand!
Reply from BrawBand
Thanks so much for your kind comments, Ryan. We're delighted to hear you were as impressed with the speed of your installation as you were with the ultrafast download speeds you're getting with BrawBand!
Everything was efficiently done …
Everything was efficiently done from the first visit of First Fibre till the email that the broadband was live and the speed is excellent
24 July 2024
Reply from BrawBand
Thanks very much for your 5* review, Alexander! We're delighted to hear your onboarding with BrawBand went without a hitch, and that you're enjoying your ultrafast, full-fibre broadband!
Where's the 800mbs?
Guys who installed it were brilliant. Called to let me know they were on the way and communicated very well all during the install . They also did a neat and tidy job. My lower review is for the internet service itself. It's no where near the 800 mbs advertised but still faster than standard broadband.
29 July 2024
Reply from BrawBand
Hi Craig, thanks for taking the time to leave us a review. We're delighted to hear that your installation experience was good, but are sorry to hear you're having issues with your connection.
The Pure Rapid One and The Belter both deliver up to 900Mbps with a minimum guaranteed speed of 450Mbps. Some older devices are unable to cope with such high speeds, so you may see speeds towards the lower end of the range. Placement of your router can also affect speeds via WiFi.
If you reach out to our team by email or phone, we'll do our very best to see what we can do to help you improve your speeds and ensure you're getting the full benefit of your BrawBand connection: https://brawband.co.uk/#help
Reply from BrawBand
Thanks very much Mark! Thrilled to hear your installation went smoothly and that you're already enjoying the benefits of ultrafast, full-fibre broadband from BrawBand!
Outdid Any Other Company I Tried
These guys got me signed up with decent speeds in such a short period of time when I was desperate to get internet into my new flat after two other companies failed to deliver. Despite being a smaller business, they offer fantastic customer service and really try to help out. Installation was quick and clean and arranged so quickly for me. Can't thank you guys enough!
14 March 2024
Reply from BrawBand
Hi Ryla, thanks so much for your 5* review! We're delighted to have got you up and running with an ultrafast broadband connection in ultrafast time! We'll be sure to pass on your kind comments to our team.
My experience was really nice and…
My experience was really nice and smooth because the man that work along Side me was amazing and so patient with me and what was going on with the last broadband I had.
15 July 2024
Reply from BrawBand
Hi Angela, thanks very much for taking the time to leave us a review. We're delighted your installation has gone smoothly, and that you're experiencing better service than with your previous broadband provider. We hope you enjoy your new BrawBand, full-fibre internet connection!
Hassle free change over from broadband.
Great installation team from City Fibre, up and running quick and a new superfast internet. Well Pleased!
2 July 2024
Reply from BrawBand
Hi Leigh, thanks very much for your 5* review! We're delighted to hear your installation was as smooth as your new full-fibre broadband connection!
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