The driver was very friendly and helpful in delivering the items to the exact place on my property and being very careful not to obstruct the road and traffic. He is a credit to your company
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I placed a big order of parts for my next 2 projects at home. From arranging delivery to the actual delivery, everything went smoothly.
Have been using bradfords for a lot of my delivery's now.. the service and delivery has always been good and on time the only thing I have quarms with is the website design is abit clunky, u can s... See more
Company replied
Cannot recommend Bradfords enough! Have used them several times now, mainly for hire of tools. Customer service is excellent. Delivery was excellent and to fit our needs. Gary and Jack were profession... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Brunel Road, TQ12 4PB, Newton Abbot, Devon, United Kingdom
- 01626 361146
4.6
Excellent
295 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Called to get delivery date and time
Called to get delivery date and time. Was told this afternoon. Did not show, did not call. I had hired help for the day. Guess I'll just not have any materials then.
13 October 2026
Reply from Bradfords - Newton Abbot BBS
Good Morning Bill
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Great communication and friendly service
7 October 2026
Reply from Bradfords - Newton Abbot BBS
Hi Nick
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Timber for home projects delivered safely
I placed a big order of parts for my next 2 projects at home. From arranging delivery to the actual delivery, everything went smoothly.
3 October 2026
Excellent Member of Staff
The driver was very friendly and helpful in delivering the items to the exact place on my property and being very careful not to obstruct the road and traffic. He is a credit to your company
7 October 2026
Reply from Bradfords - Newton Abbot BBS
Hi David,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Good product and excellent service from…
Good product and excellent service from the office to the very helpful delivery driver. Thank you Bradfords.
15 September 2026
Reply from Bradfords - Newton Abbot BBS
Hi Matthew,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Knowlegeable and helpful staff!
8 September 2026
Reply from Bradfords - Newton Abbot BBS
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Website. Delivery. General.
Have been using bradfords for a lot of my delivery's now.. the service and delivery has always been good and on time the only thing I have quarms with is the website design is abit clunky, u can search on Google an item and it'll come up and u can click it but search on Bradfords same thing nada have to be very specific or use certain terms
And also I understand it's hard for them to give u a lot of notice and they give u 4-5days as standard but normally you get a text about an hour or two before the delivery time which for my customers has been fine so far but I sense may be an issue at some point
Apart from them two minor things amazing company that's helpful
24 August 2026
Reply from Bradfords - Newton Abbot BBS
Hi Jacob,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
We will pass this feedback on the website onto our web team, thank you for notifying us.
Kind Regards,
Sam M
Great customer service as usual
Great customer service as usual. Also very good value for money compared to other suppliers
3 August 2026
Reply from Bradfords - Newton Abbot BBS
Hi Brian
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam
Reply from Bradfords - Newton Abbot BBS
Hi Daren,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Delivery driver absolutely fantastic
Delivery driver absolutely fantastic. Everything was perfect from start to finish.
1 August 2026
Easy site to negotiate
Easy site to negotiate, decent prices, prompt delivery.
Delivery driver polite and helpful.
Whats not to like.
30 July 2026
Very helpful guys ,did most of the…
Very helpful guys ,did most of the lifting 👍
25 June 2026
Unprompted review
Reply from Bradfords - Newton Abbot BBS
Hi Mr Stevens,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Very obliging and helpful but also good value
Original help with order and very obliging when discussing delivery when talking to the Newton Abbot branch.
Excellent communication regarding the delivery details.
24 June 2026
Reply from Bradfords - Newton Abbot BBS
Hi Bev,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
very helpful members of staff from the…
very helpful members of staff from the office staff informing me when the delivery was to the driver that was more than happy to help out. A very good experience will be using them again....
30 March 2026
Reply from Bradfords - Newton Abbot BBS
Hi Keith
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Parts ready for collection
Parts ready and waiting for pickup. Sale reduced price very competitive
28 February 2026
Reply from Bradfords - Newton Abbot BBS
Hi Graham
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
First class again
First class from booking till delivery that is why i came back again to Bradfords, i was not disappointed.
1 February 2026
Reply from Bradfords - Newton Abbot BBS
Hi George
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Newton Abbot BBS
Hi Ash
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online for click and collect to be an easy process,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Newton Abbot BBS
Good Afternoon Cindy
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Newton Abbot BBS
Good Morning Duncan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be a quick and easy process,
We hope to see you again soon.
Kind Regards,
Katie
Friendly and helpful
Really friendly and helpful staff, ordered online and picked up soon after
30 June 2025
Reply from Bradfords - Newton Abbot BBS
Hi John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.