Bradfordexchange Reviews 

9,019
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 868 reviews, reviewers had a great experience with this company. Customers consistently praise the quality and variety of products, finding many beautiful and stunning items suitable for gifts and collections. The ordering process is often described as easy, quick, and straightforward, with many appreciating the user-friendly website. Many people are satisfied with their purchases, noting that items are well-made and meet expectations. However, some customers also noted issues with order confirmation emails not being received after placing an order. There were also concerns regarding delivery times, with some items arriving much later than expected or not at all, and a lack of tracking information. A few other people also felt that shipping costs were unclear or too high, especially when ordering multiple items.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the beautiful craftsmanship and... See more

Order

Reviewers mention ambiguous feedback about order, with many expressing significant frustration and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing significant delays and confusion... See more

Quality

Customers generally report positive experiences with product quality, with many praising the beautiful... See more

User experience

People report positive experiences with user experience, finding the website and app easy to navigate, clear,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’m looking forward to seeing it when it arrives. I’m a little disappointed that the total change once I clicked to purchase. I wish the true total came up before I purchased. I probably would have ch... See more

Rated 4 out of 5 stars

The Canada Day earrings ordered did not arrive in time for Canada Day or a 50th birthday celebration on July 1st. Emails were received with order confirmation and updates to packaging and eventually s... See more

Rated 4 out of 5 stars

Once again there was a jump in price from the initial introduction page to the payment page. However I do want the memorial coin and hope that a percentage goes to the vets.

Rated 4 out of 5 stars

Love seeing all of these amazing items. Was super easy to purchase and check out. The only reason your fot 4 stars is i would like to know then the other items will come out when you buy a set that yo... See more



Company details

  1. Hobbies & Crafts

Information provided by various external sources

Find Canadian collectibles, jewelry and home decor, including NHL collectibles, collector plates, figurines and music boxes from the Bradford Exchange Canada.


Contact info

3.9

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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3.9

All reviews

(9,019)

848 reviews in the last 12 months

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Rated 3 out of 5 stars

I'm disappointed

I'm disappointed, as my Cardinal ring with inscription 'Until we meet again' looks like it got water in it & the Cardinal has discoloration!
My husband received it back at end of March (2 days before he passed away) I was quite happy to receive the ring just prior to him passing. Now, I'm wondering if there is anything I can do about this issue?! Sincerely, Margaret Prudhomme
60-261 Spadina Rd E, Kitchener ON N2M 3X6

1 May 2026
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Reply from Bradfordexchange

Hello, I am sorry to learn your order arrived damaged! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie

Rated 5 out of 5 stars

I found something that I really liked

I found something that I really liked. It was simple and straightforward to place my order and set up an account. The order was processed quickly and I was sent confirmation promptly.

3 May 2026
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Reply from Bradfordexchange

We’re so pleased to hear that you are happy with your ordering experience! If you post any pictures on social media, we would love if you tag us or share them with us. We love to see the different ways people enjoy their collectibles! - Chelsea

Rated 4 out of 5 stars

Easy to yse but did not know what I…

Easy to yse but did not know what I purchased until I read the order.

3 May 2026
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Reply from Bradfordexchange

Hello, Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. – Chelsea

Rated 5 out of 5 stars

Quick process

3 May 2026
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Reply from Bradfordexchange

We’re so pleased to hear that you are happy with your ordering experience! If you post any pictures on social media, we would love if you tag us or share them with us. We love to see the different ways people enjoy their collectibles! - Chelsea

Rated 5 out of 5 stars
Bradfordexchange logo

Reply from Bradfordexchange

We’re so pleased to hear that you are happy with your ordering experience! If you post any pictures on social media, we would love if you tag us or share them with us. We love to see the different ways people enjoy their collectibles! - Chelsea

Rated 5 out of 5 stars

The Blue Jays Comparative coin makes…

The Blue Jays Comparative coin makes the ideal gift for a BIG Blue Jays Fan!

30 April 2026
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Reply from Bradfordexchange

We’re so pleased to hear that you are happy with your Blue Jays Coin! If you post any pictures on social media, we would love if you tag us or share them with us. We love to see the different ways people enjoy their collectibles! - Chelsea

Rated 1 out of 5 stars

The website doesn’t allow you to see…

The website doesn’t allow you to see your account or make payments but they send threatening letters

19 November 2025
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Reply from Bradfordexchange

Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Layne

Rated 3 out of 5 stars

Pricey but hopefully good quality

Pricey but hopefully good quality

30 April 2026
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Reply from Bradfordexchange

Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Layne

Rated 5 out of 5 stars

Helpful assistance with questions

I was over anxious with my first purchase because of the waiting period. I feared my item was lost in transit, but Bradford Exchange was very patient with me and always answered when I was requesting information.

I am pleased with the quality of the item I purchased, so much so that I made another purchase.

29 April 2026
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Reply from Bradfordexchange

We’re so pleased to hear that you are happy with your order! If you post any pictures on social media, we would love if you tag us or share them with us. We love to see the different ways people enjoy their collectibles! - Chelsea

Rated 2 out of 5 stars

I didn’t have a good experience with my…

I didn’t have a good experience with my purchase. The delivery took way too long and I found in the end the items too expensive ( plus shipping)

26 September 2025
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Reply from Bradfordexchange

Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Layne

Rated 4 out of 5 stars

Great coin choice!

The choice of coins. The ease of ordering. I gave it a 4 because S & H is too expensive

27 April 2026
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Reply from Bradfordexchange

We’re so pleased to hear that you are happy with your coins! If you post any pictures on social media, we would love if you tag us or share them with us. We love to see the different ways people enjoy their collectibles! - Chelsea

Rated 5 out of 5 stars

Thank You

I really like the item that I have purchased and it was easily to buy from the website and I had easy access to the item and I just had to fill out the order form and that was it. The company has some really interesting things that are collectables and I have purchased a few from the Bradford Exchange.

28 April 2026
Rated 2 out of 5 stars

I just ordered a gift for my friend and…

I just ordered a gift for my friend and I can’t review it until I know she has received it.

28 April 2026
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Reply from Bradfordexchange

Hello, Thank you for letting us know! If we can be of further assistance to you, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea

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