Did not have a bad experience, as I got exactly what I ordered. The problem came with ending the subscription. That part they don’t make as easy as the buying part. Overall, you get the items they des... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love seeing all of these amazing items. Was super easy to purchase and check out. The only reason your fot 4 stars is i would like to know then the other items will come out when you buy a set that yo... See more
I’m looking forward to seeing it when it arrives. I’m a little disappointed that the total change once I clicked to purchase. I wish the true total came up before I purchased. I probably would have ch... See more
Once again there was a jump in price from the initial introduction page to the payment page. However I do want the memorial coin and hope that a percentage goes to the vets.
Company details
Information provided by various external sources
Find Canadian collectibles, jewelry and home decor, including NHL collectibles, collector plates, figurines and music boxes from the Bradford Exchange Canada.
Contact info
United States
- bradfordexchange.ca
3.9
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The selections you have is amazing!
The selections you have is amazing!! Ordering in line is easy… delivery is always accurate!! You can’t beat the prices!!!
21 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Still haven’t received my parcel so…
Still haven’t received my parcel so can’t give a proper review ordered in April still no delivery totally unacceptable never again
2 June 2026
Unprompted review
Reply from Bradfordexchange
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Layne
Easy to personalize your purchase.
3 June 2026
daughter's birthday gift cancelled without letting me know
it appears that my daughter's birthday gift was cancelled and I was not even notified. I found out when I went into the site to see the status for my order
1 June 2026
Reply from Bradfordexchange
Hello, I am very sorry to learn your order was cancelled! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Sadie
I find the prices have increased…
I find the prices have increased substantially. However I have had 2 of my pieces broken and am glad to see that you still carry the product
1 June 2026
Very confusing and costly charged twice…
Very confusing and costly charged twice for shipping
Ring 129.99
Shipping 31.94
Tax. 24.29
Total. 186.22 should be total
Another. 26.99 total wrong 213.21 charged twice for Shipping
Return 24.29 back into bank thank you
1 June 2026
Reply from Bradfordexchange
Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Layne
Easy to navigate the website..good…
Easy to navigate the website..good quality materials...
1 June 2026
Quick and easy
31 May 2026
May 14, 2026
When purchase was made, the application indicated that I would receive my item between May 18 - 26. I did not receive my item until much later and when I inquired through the online chat module, I was told to wait and it would come...I should reconnect with the system if I didn't receive it by June 1st.
This, in my mind, is completely unacceptable
27 April 2026
Reply from Bradfordexchange
Hello, I am very sorry to learn of your experience! If you are in need of assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie
Once again there was a jump in price…
Once again there was a jump in price from the initial introduction page to the payment page. However I do want the memorial coin and hope that a percentage goes to the vets.
31 May 2026
I have never received my item
I have never received my item . I have emailed your department and cannot get an answer . I want my money refunded . My order went in April and I haven’t heard back.
18 April 2026
Reply from Bradfordexchange
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you!
Shipping time was very long
Shipping time was very long, ordered a necklace mar 1st and received the item may 29th.
Item is beautiful but the unreliable shipping will make me consider ordering again
1 March 2026
Reply from Bradfordexchange
Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Layne
I honestly would have given it a higher…
I honestly would have given it a higher rating but I haven't received an email with information about my order and it's been almost 2 days. It would be nice to receive an email confirming my order but I never received that.
28 May 2026
Reply from Bradfordexchange
Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Layne
No issues quick and easy to order
29 May 2026
Wanted to buy one coin
Wanted to buy one coin, ended up on some subscription with coins being mailed out and billed to my credit card without me knowing anything about it or any easy way to stop it. What a scam job!!!
4 April 2026
Reply from Bradfordexchange
Hello, I am sorry for the misunderstanding! This collection is advertised as a subscription. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Gillian
The Bradford Exchange always have such… Happy Customer in Toronto
The Bradford Exchange always have such beautiful and stunning products. It is very convenient to order on line and you make the process quick and easy. You also have such a remarkable category of items.
28 May 2026
I cannot remember my password to check…
I cannot remember my password to check on my order! I have tried without success to get this by selecting the option on your website! It tells me constantly that it is sending me a link but to no avail no matter how many tries I have made. I have checked the email and it is correct! Will I actually get what I paid for????
15 May 2026
Reply from Bradfordexchange
I am sorry for the issues you had with our website! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
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