I’m looking forward to seeing it when it arrives. I’m a little disappointed that the total change once I clicked to purchase. I wish the true total came up before I purchased. I probably would have ch... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Canada Day earrings ordered did not arrive in time for Canada Day or a 50th birthday celebration on July 1st. Emails were received with order confirmation and updates to packaging and eventually s... See more
Once again there was a jump in price from the initial introduction page to the payment page. However I do want the memorial coin and hope that a percentage goes to the vets.
Love seeing all of these amazing items. Was super easy to purchase and check out. The only reason your fot 4 stars is i would like to know then the other items will come out when you buy a set that yo... See more
Company details
Information provided by various external sources
Find Canadian collectibles, jewelry and home decor, including NHL collectibles, collector plates, figurines and music boxes from the Bradford Exchange Canada.
Contact info
United States
- bradfordexchange.ca
3.9
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I can't tell anything I just bought the product when I receive the juwelry I will be able to t I y
I can'y tell
18 June 2026
It was clear and simple to navigate my…
It was clear and simple to navigate my purchase.
17 June 2026
Steps were easy to follow
17 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Charging $20 more when I don’t sign up…
Charging $20 more when I don’t sign up for some pay method
16 June 2026
Reply from Bradfordexchange
I am sorry but we don't have an extra fee for not signing up. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
Bad delivery, not enough information given me to try and track the order
I haven’t received my order yet.After numerous calls have been told to wait u til June 27 before anything will be done.
Not acceptable, this order was placed May 13, as a graduation gift for my granddaughter who graduated June 8 from Guelph university.
My first order with Bradford Exchange, probably my last.
Very unhappy with the answers I get from your company when I ask for help from you.
No tracking number, nothing forthcoming to track this order.
13 May 2026
Reply from Bradfordexchange
I am sorry for the delay of your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
Surprised by the final cost
I’m looking forward to seeing it when it arrives. I’m a little disappointed that the total change once I clicked to purchase. I wish the true total came up before I purchased. I probably would have changed my mind after seeing the extra charges and shipping.
14 June 2026
Love seeing all of the items you come out with
Love seeing all of these amazing items. Was super easy to purchase and check out. The only reason your fot 4 stars is i would like to know then the other items will come out when you buy a set that you collect 1 by 1.
13 June 2026
Product delivery time unacceptable
Product delivery time unacceptable. Still waiting for item ordered.
My perception of this whole outfit now is that I will receive an item that will be of inferior quality to what is pictured!
17 May 2026
Reply from Bradfordexchange
Hello, I am sorry to hear that you have not received your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
It was easy to order
It was easy to order, other rings I have ordered have been beautiful and I trust the name 1000%!
13 June 2026
I still have not received my order
I still have not received my order. Very concerned about this and would like to receive a response from Bradford Exchange as soon as possible. If not, I would like a refund on my ring purchase.
Thank you,
Rhonda Hjorth
23 May 2026
Reply from Bradfordexchange
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Sadie
The parcel arrived much sooner than…
The parcel arrived much sooner than expected. That is great as it is a graduation present for our grandaughter and we will be able to give it to her at graduation rather than later.
29 May 2026
COLLECTIONS…OH-OH
I’m a bit confused regarding the ‘COLLECTION’ descriptor in each item choice; henceforth, I had to remove the above-mentioned items for financial reasons, and await further items to complete my existing collection(s)
11 June 2026
Easy order process and alot of products…
Easy order process and alot of products to choose from. Will check quality when I get it.
11 June 2026
You are a general screwup and you ask…
You are a general screwup and you ask me to tell you how to improve. Do you not know your own business. This will never happen to us again.
30 May 2026
Reply from Bradfordexchange
Hello, I am very sorry to learn of your experience! If you are in need of assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.