I have been a member of the Bradford Exchange for gosh well over 20yrs. Everything I have ever purchased/received has been of the utmost quality and in mint condition. I love the unique jewelry and so... See more
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Review summary
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Good products and if not satisfied returns are easy . I am a repeat customer and very satisfied with what I have received so far. There is always something for everyone a wide variety of collectibles.... See more
The Bradford Exchange always have such beautiful and stunning products. It is very convenient to order on line and you make the process quick and easy. You also have such a remarkable category of it... See more
I’ve ordered other stuff and have always been satisfied. Ordering on line was fast and efficient. I highly recommend your company and the stuff you represent and sell. Prices are very reasonable. The... See more
Company details
Information provided by various external sources
Find Canadian collectibles, jewelry and home decor, including NHL collectibles, collector plates, figurines and music boxes from the Bradford Exchange Canada.
Contact info
United States
- bradfordexchange.ca
4.0
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I don’t know why I chose this as it is…
I don’t know why I chose this as it is my first time ordering. When I get my bracelet, I’ll be a better judge of my experience.
I’m hopeful that I’m satisfied!
24 May 2026
The site was easy to navigate
The site was easy to navigate. Ordering was very simple and straight forward. I liked that they were able to give me a preview of what the engraving looked like before order was placed. Prices are reasonable.
24 May 2026
I have loved this company for 40 years…
I have loved this company for 40 years or more My mom turned me on to them The stuff they sell is always awesome
22 May 2026
All my orders in the past have been…
All my orders in the past have been excellent ( Special plates etc
22 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Bradfordexchange
Hello, I am sorry for your experience! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
I received a few emails letting me know…
I received a few emails letting me know that I may have forgotten to place my order that was in my cart.
Now that I have placed my order, I haven’t received an email confirming my order so wondering if it was successful?Seems like priority is for notifications are there before you order and then not after you order? Hmmm…
21 May 2026
Reply from Bradfordexchange
Hello, I am sorry for your experience! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
I got nothing to say my order went…
I got nothing to say my order went through or when it will be delivered
21 May 2026
Your correspondence is not…
Your correspondence is not overwhelming, and customer service fabulous. I had an issue with an order and it was quickly dealt with. Thank you
21 May 2026
I have not received my purchase order…
I have not received my purchase order therefore am unable to comment now.
21 May 2026
I've asked for my debit card to be…
I've asked for my debit card to be charged the remaining balance on Friday the 15th and it still hasn't been charged. I called a few times, and they give me the same speech that it will be charged soon. My son's grad is on Saturday and I still haven't received his gift yet. Im really frustrated and I don't think I'll be ordering through you guys again.
22 April 2026
Reply from Bradfordexchange
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Sadie
Easy to make purchase.
20 May 2026
Looking for a Bradford product...want an ease
- Ease of ordering process
- Should consider additional methods of payment
20 May 2026
Ordered and never received any info on…
Ordered and never received any info on shipping or when the item would arrive. 2 months after I paid and ordered I cancelled it all as the items were expensive and never received. Still waiting on a refund!
31 March 2026
Reply from Bradfordexchange
Hello, I am sorry for your experience! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
I found a pair of earrings that I couldn't resist.
I haven't ordered from Bradford exchange for a few years but have always received good quality items.
I'm excited to receive my purchases
Thank you.
19 May 2026
Very decent with prices
Very decent with prices I don’t normally order from companies like this, but I am really into space and I had to get myself one of these can’t wait
19 May 2026
I like the products no problem with…
I like the products no problem with that. What I dislike is the the delays and the lack of respect for time sensitivity.
Your customer service rep should also reach out to let client know when something is wrong to correct it immediately.
19 May 2026
Reply from Bradfordexchange
Hello, Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. – Chelsea
Easy ordering
18 May 2026
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