Sales staff well versed regarding various product options, courteous & very helpful. Orders were sent out quickly, the one sent by Purolater arrived on time, however the one sent Canada Post ended up... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was glad to find a Navilink Lite from a Canadian supplier. Quick processing and communication. Reasonable delivery time through Canada Post, and was trackable. I would definitely order from BPH sal... See more
Friendly,professional staff. A better price than local dealer,fast ,safe delivery. This heat pump was for a large outbuilding. I may need a larger unit for our house in a few years and BPH is who I'l... See more
Company replied
They had exactly what I was looking for in a replacement furnace. It was a lot cheaper than shopping locally, and the shipping was quick. I talked directly with the staff, and he was very helpful and... See more
Company replied
Company details
- Heating Equipment Supplier
- also in
- Air Conditioning Store
- Boiler Supplier
- Furnace Store
- Hot Water System Supplier
- Ventilating Equipment Manufacturer
Written by the company
BPH Sales' wide selection of only the best in quality HVAC, hot water, and IAQ products from North America's leading brands, rest easy knowing that you and your loved ones will stay safe and warm. HRV or ERV air exchangers, tankless water heaters, boilers, combi-boilers, heat pumps, gas furnaces, unit heaters - we have you covered! From retrofits and renovations to new builds, our team of experts will help you to make sure you understand what products best fit your needs. We will only recommend products that we would install in our homes - a testament to our trust and faith in the quality brands and models we carry! Get in touch with BPH Sales today to find out more about their cross-Canada services.
Contact info
PO Box 255, S0G4L0, Silton, Canada
- +1-800-827-4306
- info@bphsales.ca
- bphsales.ca
4.5
Excellent
252 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Found BPH Sales through a search online…
Found BPH Sales through a search online and gave them a call to get more information on a Venmar air exchanger. Had a great friendly conversation with all of my questions answered and felt comfortable enough to make a purchase over the phone. The unit was delivered on time as promised.
23 September 2024
Reply from BPH Sales
Carl,
We pride ourselves on having a best-in-class sales team with significant experience working with these products hands-on, so we are happy to hear that our technical sales team could guide you through the purchase process!
We look forward to welcoming you back in the future, and thank you for taking the time to leave a review.
The BPH Sales Crew
Good prices and service
Good prices. Fast shipping. Good communication.
HRV arrived at terminal within a few days of order completion. Well packaged and complete.
25 September 2024
Reply from BPH Sales
Hi Blake,
Glad to hear your HRV arrived as expected at the terminal, and all within your price expectations! We try our best to keep our prices as competitive as possible while not sacrificing on our service or product quality, so glad to hear we found that sweet spot for you.
Thanks for taking the time to leave your feedback for us.
The BPH Sales Team
just received it today so we will see…
just received it today so we will see how it works out
thank you and i will finish when it gets installed thanks you
23 September 2024
Reply from BPH Sales
Hi Kenneth,
Thanks for sharing your initial feedback! If you have any further feedback for either ourselves or other (potential) customers, don't hesitate to update your review with your overall experience.
The BPH Sales Team
Fast shipping
Shipping was fast and packaged well. The heater and all parts not damaged during shipping. The heater has not been installed yet but it I like the look of it.
16 September 2024
Reply from BPH Sales
Hi Daren,
Glad to hear your experience was a good one! We hope you enjoy your new heater through the coming winter months!
The BPH Sales Team
Buy online with big savings
September 2024 - Calgary, Alberta.
Incredible savings when you buy online and fast shipping. We will not go back to the traditional a/c furnace sales channel. Where the total cost of replacement was given by the company without the knowledge of the breakdown on the cost of labor and actual furnace unit cost to them.
11 September 2024
Reply from BPH Sales
Hi Ben,
Glad our products fit your needs, that our service speed and level was satifactory and, most importantly, we were able to provide you with a transparent and clear breakdown. This is exactly one of our founders main motivations to start the company - full transparency throughout the entire process.
So we are very happy to have helped. We look forward to welcoming you back again in the future!
The BPH Sales Team
Amazing Service
Brad at Sales is an absolute gem, and BPH customer service is top notch.
11 September 2024
Reply from BPH Sales
Hi Gerber Electric team,
We agree, Brad is quite a gem! We will make sure he gets the feedback :) Always pleasant to share such positive feedback with our team members!
We look forward to working closely with you moving forward!
Best regards,
The BPH Sales Team
HRV System Wireless Timer
I have a HRV system in my home and the wireless timer stopped working. The company that installed the system would not let me order a new timer, instead wanted a service call to diagnose the problem, order the part and then another service call. I found BPH Sales on line and contacted them about the model number. Riley was so helpful in responding quickly to my email and I was able to order the part, have it delivered quickly and I was able to sync it with the system and it worked perfectly. This company saved me a lot of money and time!
28 August 2024
Reply from BPH Sales
Hi Susan,
Very glad Riley and our team could help you to save money AND solve your problem! We are always happy to hear when we have successfully helped a customer!
Susan, we look forward to welcoming you back in the future.
The BPH Sales Team
Quick to rspond
30 August 2024
Reply from BPH Sales
Hi Daryl,
Thanks for taking the time to leave this feedback for our sales team!
We look forward to welcoming you back again.
The BPH Sales Crew
Sent us wrong coil
Sent us wrong coil, returned with no hassle. Correct one on the way. Folks I spoke with very helpful, would recommend BPH to others.
29 August 2024
Reply from BPH Sales
Samuel,
Apologies regarding the initial shipping mistakes, and we do appreciate your patience (plus positive feedback!).
Thanks for taking the time to leave your feedback for others.
The BPH Sales Team
Professional on time answer all my…
Professional on time answer all my questions order was delivered on time
20 August 2024
Reply from BPH Sales
Hi Danny,
Glad our team could be of service! We hope that as we continue to work with you that our team can remain as supportive and responsive as led you to this initial positive feedback! Please don't hesitate to email us any further feedback you have as we resolve your issue.
Best regards,
The BPH Sales Team
Reply from BPH Sales
Hi Sebastien,
Glad we were able to help you with your replacement part needs! We look forward to welcoming you back again in the future.
The BPH Sales Team
Excellent experience buying from BPH
Excellent experience buying from BPH, great prices and seamless delivery.
13 August 2024
Reply from BPH Sales
Flora, thank you for the positive feedback! We look forward to working with you again.
Good customer service
Good customer service. Keeping client informed of delivery status.
Call to company are answered by a person who is knowledgeable.
1 August 2024
Reply from BPH Sales
Crystal,
Thanks for the glowing review! We appreciate your feedback, and our customer service team is always glad to hear of another happy customer!
We look forward to welcoming you back again in the future.
The BPH Sales Team
Product selection assistance...great advice
I appreciated the input and guidance in assisting with choosing the right HRV and controller for my home. As I would be installing myself; additional input "purchase the ducting locally to save in shipping costs" was well received to save some $.
The only constructive criticism I can offer... wiring for the controller could be beneficial to offer when purchasing... especially the most expensive model.
Although I've not had the opportunity to utilize the unit (Venmar Air Exchanger A160H65RT | AVS N-Series with Virtuo Advanced controller) much as I like to leave the windows open in summer; I am confident that it will work well throughout the colder months experienced in North Eastern Ontario. Particularly, as I heat with wood and my newly constructed home is very 'tight'.
9 July 2024
Reply from BPH Sales
Hi Mike,
Thanks for your review! We are glad to have been able to support, whether purchasing everything through ourselves or otherwise. We always try to remain realistic with our customers, even if that means them purchasing elsewhere if it makes financial, logistical, or sense for another reason.
Venmar manuals typically contain all the required electrical wiring information for your electrician to follow during installation; if you found that the documentation was not there or is incomplete, please feel free to write us an email with the exact details you found missing and we would be glad to share that information back to Venmar for their review and future inclusion.
We are confident that this HRV will keep your IAQ at a comfortable level this winter, even when using your wood heating system!
We look forward to welcoming you back again in the future.
The BPH Sales Team
Reply from BPH Sales
Steven,
We are glad you are happy with the quality and timing of our shipping partners!
The BPH Sales Team
Reply from BPH Sales
Hi Kevin,
Thanks for leaving your review; please contact our service team directly for any shipment or product related problems. We are always there to help!
In the meantime, would you be willing to update your review with a focus on the services and products provided by ourselves, BPH Sales, and not Canada Post (who yes, we recognize often suffers delays for various reasons)?
As mentioned above, if you still have not received your shipment, contact our team directly for support.
Best regards,
The BPH Sales Team
fast secure shipping via Canada Post
Easy to find product from a google search. Easy to order. Canadian Dollars. Fast shipping with Canada Post so secure delivery to our postal box.
8 July 2024
Reply from BPH Sales
Hi John,
Thanks for the positive review! Glad to hear our services were on part with your expectations.
We have suffered the unfavourable exchange rate from USD to CAD many times, and are proud that we are able to service Canadians across the country in our own currency and without dealing with customs and import challenges.
Regards,
The BPH Sales Team
Great to deal with
Great to deal with! Thanks for your help sourcing a hard to find part!
23 June 2024
Reply from BPH Sales
Hi Craig,
Glad our team was able to help you out here!
Our services team looks forward to welcoming you back again in the future.
The BPH Sales Team
Great service, quick to contact and speek to. Wish I new about you a long time ago!
Great service
3 June 2024
Reply from BPH Sales
Hi Ron,
Thank you for your positive review! We also wish you knew about us a long time ago ;)
Ron, we are here for the long run now, so we definitely look forward to helping you out again in the future!
The BPH Sales Team
Great price and shipping was painless…
Great price and shipping was painless across the country, thanks again
29 May 2024
Reply from BPH Sales
Hi Brian,
Glad to hear our shipping partners delivered per expectations, and that our pricing was competitive!
We look forward to welcoming you back again in the future.
BPH Sales
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.