nuaquasystems.com Reviews 144

I was charged in March and April for two sets of whole home water filters, one for my house, one for my condo... It is now June 1st and I have STILL not received the filters. Most companies do NOT charge you anything until the filters are shipped... instead this company charges you and good luck getting your filters. I've been on the phone for 30 minutes now trying to get refunded. Go somewhere else. This company doesn't care about you once you've purchased their systems.

Kayla was very professional and also friendly,. She understood my issues quickly and explain my options well.
She was great!

Great customer service. David was extremely helpful and responsive. Rare to find in today’s business world.

Customer service was prompt and thorough. Kim provided all the information needed to assess my troubleshooting.

At first I was feeling very distressed that my new Aqua filter countertop wasn’t properly working I reached out to customer service via email they didn’t take long to reply only maximum 1 day. I then decided to reach out to customer support through the phone and A lady advised me to give them an extra day so they could figure out what could be going wrong with my appliance. I honestly thought no one was going to help me out but then Kayla reached out to me with a solution to replace my filter so in the end I am beyond thankful. I am currently waiting for it to arrive

Originally I had some doubts about Nu Aqua after reading some reddit posts on how the customer service does not respond, but by then I has already ordered the filter system. I tried to return it but they offered a discount for us to just keep it, so we just went ahead and gave it a try anyway. Been about 2 years now and we love the tankless system, and turns out, the customer service is actually really good. I don't know what the reddit thread was talking about, but I have been getting excellent customer service in a timely manner and their product is easy, high quality, and delivers. We've personally tested the water each time with the testing kit and it is doing it's thing and more. 10/10 product.

David was attentive and professional.

My experience with nuaquasystems has been very satisfactory; the quality of your products is good. Customer service is excellent; Jennifer has been in communication and understood my needs! Thank you

Great company, great product. Very easy to install the under sink filter and the shower head filter. Jennifer helped me with a few questions I had, and provided great customer support!

Jennifer was very helpful and sent a free adapter when I needed one for my older filter system.

Needed to change shipping address and Jennifer made it happen.Prompt and courteous. Thank you Jennifer!

Very helpful

I moved to a new place and needed info on how to do the install of my RO system at the new location. Customer service was super helpful in providing me with information about the parts I needed and instructions on how to use them. Love this company!

Jennifer helped me find the water adapter line so I could shut off the water supply before I replaced my filters.
Very fast and knowledgeable customer service.

I am satisfied with the way Bell took care of my situation.

Not only do I love the filtration system, but about 2 years after purchasing it we had an issue with a part. After contacting them, they promptly got back to us and sent us a replacement for free!

Very helpful and fast responses.

Great customer service, paired with a great product.

Reached out to find a replacement part that wasnt listed on their site. They were very helpful, found what I needed and sent it.