Box of Hugs London Reviews 

2,541
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 409 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide and varied selection of high-quality products, noting the ease of finding thoughtful and unique gifts. The service is frequently described as exceptional, with reviewers appreciating the efficiency and helpfulness of the team, even when addressing issues. Consumers also consistently report fast and reliable delivery, with orders arriving on time and beautifully presented, often exceeding expectations. This combination of quality products, excellent service, and dependable delivery makes the company a highly recommended choice for sending gifts.

What people talk about most

Product

People report positive experiences with product, consistently praising the wide and varied selection of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the super quick and fast... See more

Service

Customers consistently note positive experiences with service, describing it as reliable, efficient, and... See more

Order

Customers had positive experiences with order, finding the ordering process easy and straightforward, even... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of gifts, food, and other... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used the build your own box option and found the website layout very easy to navigate and very user-friendly. There was a really well thought-out selection of items: sweet, savoury, drinks as well a... See more

Rated 5 out of 5 stars

I have ordered maybe 5 or 6 Boxes of Hugs over the last few years as I live in Western Australia, with family in the UK, so has been easier to send from a British online company. Every single one h... See more

Rated 5 out of 5 stars

Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) P... See more

Rated 5 out of 5 stars

What a great idea. I received one as a gift when recovering from surgery and it really lifted my spirits. I bought one as a thank you and my friend burst into tears of happiness when she received it... See more


Company details

  1. Gift Shop

Information provided by various external sources

Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(2,541)

406 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient company, quick delivery that makes for a happy experience.

I haven’t seen the delivered Box of Hugs (sent directly to my friend) so can’t comment on what was in the box or its presentation .
What I can say is the folks at Box of Hugs are a pleasure to work with, their pricing is reasonable, and their delivery is at lightening speed. They made it possible for me to order from Australia and have the package delivered to the UK seamlessly.
Thank you.

5 March 2026
Rated 5 out of 5 stars

Super present!

I have sent 2 boxes of hugs for 2 friends recently and I have got to say they are a fabulous present! The efficiency of the company is superb and great quality products.
Will definitely use again!
Thank you

24 February 2026
Rated 5 out of 5 stars

very satisfied

I was a bit concerned about this going wrong as the parcel was sent on my behalf to a bereaved friend. I need not have worried - efficient and exactly what I requested. She was very touched by the gesture. And I think this a far better option than flowers as it is personalised.

23 February 2026
Rated 5 out of 5 stars

Big Box of Hugs for my sons birthday

I sent a box of hugs to my son for his 25 birthday, as I couldn’t be with him in person and he was so happy with the gifts I chose. The box arrived on time, as requested, and perfectly packaged. He showed me the box and it looked wonderful. It was the first time I used this service and I would definitely use it again.
I highly recommend using Box of Hugs.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful gift.

Beautiful gift.
I wanted to send someone a hug, this really hit the spot.
With a crochet daisy, some chocolate, a biscuit and a card all beautifully packed it really cheered the recipient up. Thank you very much.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Box of Hugs is now my Go To site for special gifts for the special people in my life.

What a lovely idea this website is !
It makes me feel good just looking at the lovely choice of gifts one can give to loved ones.
Lucy, Anna & Sophie are so caring and thoughtful.
I have placed orders multiple times and all the recipients are truly delighted.
I have been lucky enough to receive a ‘Box of Hugs’ myself and it felt truly special.
Bog of Hugs is now my Go To site for special gifts.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, good choice of gifts and reasonably priced. Perfect for when someone is feeling down.
Even go out of their way to trace a 'missing' parcel in a hospital. Had great support from these girls.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

The sad loss of my dear friend in…

The sad loss of my dear friend in London husband. What can you send at a time like this when you are so far away? This was amazing I sent a box of hugs with I wish I lived next door cup and some lovely tea pigs. was so appropriate and delivered the next day. Amazing thanks guys

25 February 2026
Rated 5 out of 5 stars

Great reliable hamper service

Great options especially good selection of Vegan products to make my own box of hugz. My daughter is in UK and we are in Oz so great to have a reliable gift option to use❤️

24 February 2026
Unprompted review
Rated 5 out of 5 stars

My aunt doesn't like cut flowers so…

My aunt doesn't like cut flowers so when it was her birthday I decided to send a box of hugs and she was absolutely delighted with the excellent quality of the gifts. So much so she sent me a photo of the mug with a slice of cake. Don't hesitate to order, it's good stuff and the delivery company did not disappoint 😎👍

1 March 2026
Unprompted review

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