Box of Hugs London Reviews 

2,541
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 409 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide and varied selection of high-quality products, noting the ease of finding thoughtful and unique gifts. The service is frequently described as exceptional, with reviewers appreciating the efficiency and helpfulness of the team, even when addressing issues. Consumers also consistently report fast and reliable delivery, with orders arriving on time and beautifully presented, often exceeding expectations. This combination of quality products, excellent service, and dependable delivery makes the company a highly recommended choice for sending gifts.

What people talk about most

Product

People report positive experiences with product, consistently praising the wide and varied selection of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the super quick and fast... See more

Service

Customers consistently note positive experiences with service, describing it as reliable, efficient, and... See more

Order

Customers had positive experiences with order, finding the ordering process easy and straightforward, even... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of gifts, food, and other... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used the build your own box option and found the website layout very easy to navigate and very user-friendly. There was a really well thought-out selection of items: sweet, savoury, drinks as well a... See more

Rated 5 out of 5 stars

I have ordered maybe 5 or 6 Boxes of Hugs over the last few years as I live in Western Australia, with family in the UK, so has been easier to send from a British online company. Every single one h... See more

Rated 5 out of 5 stars

Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) P... See more

Rated 5 out of 5 stars

What a great idea. I received one as a gift when recovering from surgery and it really lifted my spirits. I bought one as a thank you and my friend burst into tears of happiness when she received it... See more


Company details

  1. Gift Shop

Information provided by various external sources

Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(2,541)

406 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent!

Excellent! The whole process was smooth and the gift basket reached its recipient as organized. Can´t fault a thing. Thank you and many more happy customers like me.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

There was a great variety of choices…

There was a great variety of choices for making a box and different reasons as well. I made one for a friend going through a hard time and he was touched by what I sent. He liked what was sent as well which was great. Would recommend them and will try them again for sure.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Perfect gift

I designed my own box, there was so much choice in both items and range in price. My parents absolutely loved receiving it and it meant alot to send them a gift hug as I live in a different country to them. Great service and arrived quickly too.

5 February 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, I made a mistake and a real friendly human contacted me! Super friendly, super helpful, all resolved. The gifts were amazing and I loved being able to pick the perfect gifts for my person, great range and well priced. I will definitely use them again, so nice when you are abroad and can send a thoughtful gift.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Birthday Hugs

I was kept informed about my order straight away and shipping information was regularly updated as well. My order was delivered on the right day and my sister loved it!

29 January 2026
Rated 5 out of 5 stars

Absolutely brilliant gift

Came across this company by pure accident when looking for a gift to cheer a friend up and it was just what I wanted. The pre packed boxes looked great but then being able to choose your own items was brilliant and so many things to choose from. I had to stop myself from picking too many items for the box size I had selected. When received my friend was really impressed by the items and the packaging. Will definitely use again. Thank you x

29 January 2026
Rated 5 out of 5 stars

Perfect gift boxes

Have used Box of Hugs a couple of times now. I always get a excited thank you message from the recipients! Gifts come quickly and are always packaged well. Theres a great selection to choose from, Will continue to use 😊

27 January 2026
Unprompted review

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